ipsy

I joined and never received the product. They have no customer service number to call so you can only write them by messenger or email. I was told to wait 9 more days. STILL did not receive it. Contacted them again and they said another one would be mailed out in 15 BUSINESS days. I said no I dont want to wait 15 more days and was told they don't issue refunds. I will not use them again nor will I recommend them to anyone. This is poor business practice in all areas.

It feels like they are just being random. Items are not tailored and don't come on time. Orders are wrong, don't arrive, not replied to. Just sketchy... I liked the razors but even that was screwed up because instead of the razors I paid for they sent me wipes... Just too distinctional for me.

I have received my subscription for two months now. The first box had hair products that I tried that were then thrown out. The last box received yesterday also contained items I had to throw out. For example, a lip pencil that was so hard it could not be applied. How old was it? The second was a bronzer that once opened, the product fell out of the tube and was ruined. I may give it one more month but right now would not recommend Ipsy.

Unprofessional. I have canceled my ipsy subscription. I canceled the subscription two months ago. My bank account is still being charged, you can't get anyone to call you they want to do everything by email. They don't even respond to emails. Stay away from this company. Did not even want to give this company one star but the site won't let you move forward without rating it with a star.

I have nothing to complain about. I've gotten some things I love and some other stuff that's. No matter, the colors are always suited to my tone and it's a gamble. That's the point, and to try new stuff is also the idea. No matter what, it's worth the $10 and it's a fun and unique surprise every month. I have enjoyed my ipsy exsperience. As for people voicing concerns about customer service? I've only been subscribed for 5 months. Nothing has been broken and I receive it at the same time monthly. You can go online and see what you're getting or wait for the surprise. I honestly haven't tried to contact then, as I haven't had any reason. Anyway, I think it's a great company, service, and well worth $10. Good luck

Ipsy is the biggest scam I've ever come across. They take money,$15.34 and the $14.67 every month without sending me anything. When I've attempted to cancel I'm told I have no account with them. You can only go through a robot and the answers are three same for any complaint. There's a reason you can't talk to anyone ever... That's because they will not refund they will not cancel and they will continue to take your money. They gas light you so you think you're doing something wrong, but your not. Month after month after month they take my money, no product ever received and no way to cancel. That's a scam for real! I had to shut down my account completely and start another account. Do not, repeat Do not use ipsy for anything,!

I am not pleased with Ipsy at all! I cancelled my refreshments subscription as well as my glam bag cans I receive emails daily that my credit card is still being charged for subscriptions! Luckily I cancelled my credit card as well!

I love receiving my ipsy every month and I have had no problems with billing and if I have any problems they are very responsive.
However, the thing that does bother me about ipsy is that you can only review the products you just received. So if you use something for a little while and find there is something you really don't like about it you can't say anything. It's basically use it once leave a review and that's it. I have been disappointed with many products after a few uses but it had been too late to leave a review.

Ipsy sent me an email (I used Ipsy back in 2020 so a marketing email) I opened the email and they auto charged my old card on file $164! You can not call anyone so am having to dispute the charge through my bank. Shame on you Ipsy.

I have had a glambag subscription for almost 2 years now, three bags never delivered and I got the run around on every one of them, they refuse to refund they will not reship, keep telling me tracking will update and sending me the same copy paste response, I had to contact my bank to have the charges reversed for November, December and January's bags. Also had my card double charged a couple of times, they took their time refunding the duplicated charge. The bags are cute and the products are nice, but it is sometimes hit or miss with the products. I had a few bags that I received that were nothing but lotions or self tanner and were disappointing. But other bags I received had full size items and were well worth it. Very disappointed in their response to items not delivering though, I am not sure what they mean by time frame for delivery when 3 months have passed with no bags received. It would be worth it if the bags actually would deliver.

I have been a loyal subscriber to Birchbox, until I found ipsy. I found that Birchbox sends me the same brands over and over, how many bottles of dry shampoo does one person need?
IPSY is a dream! I get a mini makeover every month! All the colors sent are fun, and useful. THEY ALL COME IN A MAKE UP BAG! The bags are have been fun,, bright, sophisticated or beachy. All are sturdy and a welcome pop of color in my purse. Best part, I can put the entire IPSY collection for that month away inside it, and done! TRY IPSY! You will have fun with it!
P.s. I did not "wait" on a list. I called customer service to inquire about the service, I received my first bag a couple of weeks later.