I have nothing to complain about. I've gotten some things I love and some other stuff that's. No matter, the colors are always suited to my tone and it's a gamble. That's the point, and to try new stuff is also the idea. No matter what, it's worth the $10 and it's a fun and unique surprise every month. I have enjoyed my ipsy exsperience. As for people voicing concerns about customer service? I've only been subscribed for 5 months. Nothing has been broken and I receive it at the same time monthly. You can go online and see what you're getting or wait for the surprise. I honestly haven't tried to contact then, as I haven't had any reason. Anyway, I think it's a great company, service, and well worth $10. Good luck