I'm old/new to ipsy witch means I use to have it long ago. never had this many problems! A simple mistake tunes into K os.. Since last 2 months all I wanted was to pause a bag of my 2. There's a plus and a regular 10 dollar one for ppl that don't kno. So I really wish they would get a real 1800 number to talk to a human bc emails are terrible! They canceled my order charged me 2 times and this month told me I can't pause bc of my cancel that "they" did.. They charged me again and its not even my fault!! Bottom line all I was trying to do in the month was pause one little bag 2 months ago.. and now it 3 months later of crazy ness.. And Emails I am going to cancel. And all I get are same samples and one that are bad colors, stuff for face I don't use.. That's why I pause.. Can't blame me for not wanting.. Or if I don't use them! I don't want to waist the money;!