ipsy

DON'T DO IT! Forget ever being able to communicate with a real person. Once they zap your money out of your account, you are on your own. I paid for but did not receive merchandise for 2 months--not just Ipsy Glam Bag, but also Refreshments. On my account, online Ipsy commented that I would not receive merchandise because the payment was declined. At the same time, I was looking at my bank statement where payments had been deducted. When I tried to get a refund, here is the message I received: We are sorry to hear that you are requesting a refund. IPSY is unable to cancel or modify orders once placed, or offer refunds, returns, or exchanges, but we'll always do our best to help with any concerns that come up during your membership. Oh, really? HOW ARE YOU GOING TO "HELP" when you already said no refunds, returns, or exchanges and you won't speak to your customers?

I love my ipsy subscription. It's like Christmas every month! I never pay attention to specific dates for when it's coming though. It always shows up. So I don't bother tracking it. The products are well worth the cost. Usually when I look up the products to buy a second one, I realize they cost more than the subscription. I also cancelled it once (due to being a students and not being able to justify the cost at that point.) No issues. I cancelled it for a few months. And when I was ready to subscribe again I got to skip the waitlist. I've recommended it to a few people and they all love it. So I guess we might just be some of the lucky ones?

If I could give them zero stars I would. Their make up was broken, you could literally get it for a lot less money than what they charge. It's the ugliest make up ever, and their customer service suck. They wouldn't even replace it! They are the worst company ever! They also scam people who complete surveys for them. They will have you complete a survey for 48 min and disqualify you for no reason at the end. I will continue to write bad reviews for this company until the day I die.

I ordered an ipsy package back in mid January 2020 and it was supposed to be here by February 10-29 2020. I paid with my credit card that had about $20.00 on it, after i purchased my ipsy package i had about $5.00 left on that same card, and they are trying to say my card was invalid and they could not get any money or anything out of my card and they are trying to charge me again. Now they are refusing to give me my money back.

I look forward every month to receiving my Glam Bag, however I have noticed every month it takes longer and longer to receive my bag. Payment is taken from my account on the 1st of the month, today is the 21st, and I still have not received my June bag. I would prefer if they took their payment when the bag ships. I am thinking of cancelling my subscription.

Ipsy still takes double money every month since december after cancellation of membership. I haven't received any bags and they make it impossible to contact them to stop this. PATHETIC company,, SCAM!

I was paying for the glam bag plus (so $25 a month). I wasn't super happy with anything that came in the bag and did not think it was worth $25. So I canceled my subscription. However, I have just been notified that I will be getting a June bag. For some reason, my card info is still on there and I have no way of removing it. I have lost my job due to the pandemic and decided my money would be better used elsewhere (like groceries). I also am unable to call customer service for immediate help because Ipsy doesn't have that option. I have already been charged for the June bag despite the fact that I did cancel a month ago. I will be contacting my bank to block future charges from this company. So incredibly annoyed over this entire situation.

I'm not sure why they even make you go through beauty preferences. I had Ipsy delivered 3 times, and all 3 times 4 out of 5 items were those I did not indicate in my preferences. Plus they send me the same type products that I need. 3 red glosses, 3 pink blushes... Non of them were in my preferences, but if you decide to send it anyway, do you really have to send it 3 times in a raw? Now I have a bunch of stuff I can't use. Unsubscribing.

I finally cashed in my bonus points after saving them. I waited until there was an item I really wanted. Then they decided to pick the same exact item for me to send me two of the exact same thing. I saved up and used my points on something they were going to give me anyway. No care went into my bag. It wasn't a bonus. It feels like bags are totally random. They couldn't even be bothered to not send me two of the exact same item. Also many months I kept getting things I said I didn't want on the quiz or in my reviews. Sometimes for consecutive months the same brand and item in different colors. I highly doubt it's personalized at all.

I joined in July and got that bag late with samples that I could get for free at Sephora. Now my August bag is missing in action. I have emailed Ispy's customer service and they assured me I would get my bag any day. A week later they said I would get it that day or the next. Nope, still no bag. I emailed again and they are going to ship another bag out in 5 to 10 days but I need to be aware that they run out of most items so they would have to put something together. What a waste of time and money.

I paid for May, June and July for a small glam bag and the company can't even deliver. I never received one item. This is a scam. I have not received one item that I paid for from this company. Do yourself a favor and try a different company because this is a scam.

Sense the beginning it was just a series of unfortunate events. I subscribe and awaited my first bag, NEVER CAME! They told me to wait due to Covid... 3WEEEKS later still nothing! I updated my shipping information in the time span they recommend to update them in time. They had well over a month after I updated it and they still end up sending my "replacement bag" to the wrong address! I lost $25 to Ipsy and never got any bag. They are so unprofessional and unorganized.