I joined in July and got that bag late with samples that I could get for free at Sephora. Now my August bag is missing in action. I have emailed Ispy's customer service and they assured me I would get my bag any day. A week later they said I would get it that day or the next. Nope, still no bag. I emailed again and they are going to ship another bag out in 5 to 10 days but I need to be aware that they run out of most items so they would have to put something together. What a waste of time and money.