ipsyReviews 802

Be careful...trying to cancel your membership is hell. I canceled and I am still being charged monthly and getting bags that I dont want. They make it really difficult to cancel the membership. It is not a easy 1,2,3 step. So once you are in, hard to get out.

I just joined ipsy and got my first glam bag and look at how it came so will be cancelling tomorrow. Touch money for it to look like that

For me it's super exciting to pick, try, discover new makeup and cosmetics. Although I discovered fabulous products that I would not have discovered on my own, it's been a huge disappointment to have an issue with just about every delivery. Either they arrive very late, not at all, products are missing, and I got a bit fed up have it to email them every month. Prepare to be frustrated if you join.

Im extremely disappointed, products are cheap & very low quality, they go bad and start smelling old within a week or so, no expiration date.
I canceled my subscription as i started breaking out and getting random rashes on my face & I also have an eye infection from using their products….
Customer service send me gift after canceling lol I couldn't believe what they send, a cheap $#*! smaller blush as if that was gonna help change my mind, bunch of scammers. Save your money!

I have ask ipsy to cancel since January and they still taking money as of today 8/12 /2023. I have not receive any product from them that make me even more mad. I need my refund thanks

They took my money and said they sent my makeup box but they never did and I canceled my subscription and they still charged my card when I got sent nothing and have been cancelled with them this is a bad experience and I will never be ordering from them again they are trash and are scammers if I was u never order from them I give this website and place zero stars

I have received my subscription for two months now. The first box had hair products that I tried that were then thrown out. The last box received yesterday also contained items I had to throw out. For example, a lip pencil that was so hard it could not be applied. How old was it? The second was a bronzer that once opened, the product fell out of the tube and was ruined. I may give it one more month but right now would not recommend Ipsy.

I'm sorry but this service is run by a bunch of scammers.

I FINALLY had a bag coming with products and add ons I was SO excited for! For the first time ever I was getting things I wanted! It took 2 weeks for me to receive a shipping confirmation, and that was the last I ever heard of my July bag. According to tracking my July bag was never even scanned in at the post office. They printed a label so it looked like it was coming but... nope. I thought maybe it got lost... then I talked to 3 others who also shipped on the 14th and same EXACT thing. No movement, NOTHING! I contacted Ipsy and they assured me over and over it was coming but sent a replacement anyways only thing is the replacement isn't going to be ANY of the items I was excited for! None of them! Let's be real about this. IPSY over sold products, some of us got them and some of us had our packages " go missing" aka it never existed. It was never coming, because ipsy didn't even bother to send them out.

Don't join ipsy. I plan to make sure every single person I talk to knows they are awful so I can save others the monthly headache.

Ipsy is a scam!

I would give this company zero starts if I could. They are the worst company ever. I have been buying from them for myself and my daughter for a couple of years. 2 months ago, one of my products was missing from my box. Instead of sending it out to me, they were going to give me a $6 credit. WTF?! The oil that was missing is well over $6. So after 2 months of complaining, they sent me a really crappy cheap eyeshadow which does not match my skin tone. And I mean 1 not a palette of eye shadows. My daughter still has not received her box from last month and no one is responding to my emails. I pay $60 a month for these boxes and I can't even get anyone to respond, nor do they have a phone number. Go figure. DON'T WASTE YOUR MONEY!

I paid for the BoxyCharm membership in the beginning of July. They took the money, but didn't send anything in the month of July. Yet they kept trying to upsell me to get the most expensive box. So I contacted them & They said the first box wouldn't be here until the middle of August basically (no ETA of course), so I canceled my membership but I had already paid for the box, so I've been waiting for it. Then they sent out an email saying to choose my 3 items. Which I did. And then they took away the item I had chosen and made me choose others instead. I have had the worst experience with them. And it makes no sense to offer a product and then take it away 10 minutes later. The WORST.

Wonder why? If you're looking for a go to place to sample make up and whatever else, great. But when you want to stop your subscription make sure you follow the instructions very carefully and check your email. First time I cancelled it kept going because I didn't confirm in an email. Thought the button was sufficient enough. Few years later I decide to give it another shot. Before I kept getting the same crap. Brushes, eyebrow crap (clear), and primers. Well the second time I get my bag which is the simple glam bag then also revived the large one as well as face wipes and lotion. I thought it was a welcome back gift. So the following month happened again. Thought it was just freebies and I never look at my bank statement. Just keep track of the total and if something looks off I start diggin. Well 5+ months this goes on. I'd get 2 plans and then the side junk. Finally realized what was going on an cancelled it all. I try to contact Ipsy but you get a stupid bot. They make sure it's extra hard. I cancelled 7/7/23 I get a charge 8/1 and the bot states I must cancel at least 24 hours before the last day of the month. Then asks if the bot was helpful. Done. Pick and choose your battles. I didn't go any further with it. The $75-$100 wasted ain't much compared to the ones who see this comment and decide to take their business elsewhere. They used to be ok when the money you paid was reasonable for what you got. Until it became the same stuff each and every month, just different name.

I tried to understand why they charge a person multiple times for one month! No more for me. The same happened to my friends. The products are great. The charges are excessive.

I placed an order before reading further and finding out that they cannot guarantee cruelty free items. I tried to cancel within the 5 minutes I opened the account, and received confirmation from a service agent. Months later I am still paying for this subscription and no one in customer service will help me. I guess I will have to just cancel my credit card at this point? I would not recommend this to anyone, and judging by the other reviews, I see I'm not alone.

I've been a customer for years and i decides to change my plan this year paid in full for my full size products! Since I didn't want them to charge next year for full payment just monthly I sent them a request and they said it wasn't possible…that I had to stop my subscription for next year and then they will send it monthly… I have it paid in full until march. Since I stopped the subscription for next year I can't put item reviews anymore and get points for free items, even thought I'm still a customer because I have it paid in full untill next year … they've been sending uglier and repeated items, is not worth it anymore …

I ordered the July box. A tracking link was available in the app. Almost 25 days later the shipping company said that the package had been delivered and was ready for pickup but never stated where.
I went on the shipping website and no links worked for contact or customer service.
I messaged ipsy customer service and she said she would replace my order but not the items I thought because some weren't available.
A link was sent to "track" my replacement package and the link doesn't work at all and I waited well past the 48 hours they said to before the tracking would be available.
I'm honestly thinking I'm being scammed.

I joined with a promise of a surprise gift of a certain amount. The joing was "cancel any time", which I did. Did not receive my gift nor did I receive my money's worth of items. All items was cheap and unnecessary and even damaged beyond use. Dont waste your time or money.

Ipsy has a beauty quiz that asks you about product you'd like to try. It also asks about shades you like and scents. There is an option to also pick "barely use". I filled out the quiz and have found that I never receive products I would use, shades I would never wear and many products I had chosen or indicated I did not like. I find ipsy to be a waste of money. I have used very few things sent and have had my membership for over 5 yrs... I even receive products with shade I was embarrassed to give or gift my friends. Ipsy makes it hard to find out where to cancel membership and than they offer you a free month of products you are actually products you stated you liked in the quiz to sucker you in and than send you crap again. Ipsy is a huge waste of money and it is cheaper to just buy the products you want vs spending money and hoping this month ipsy will actual pay attention to the preferences they had you waste your time picking.

Ipsy does not offer refunds - not for an error, not even for a package still unshipped.
The "Please come back" email ended with a "reactivate" button - which I was accustomed seeing as a link and not an "end all be all" type of a finite action in emails prior - not just from them. Well, in July of 2023 I made a dumb mistake on clicking on it wishing to see what the cost of reactivation would even be. Dumb of me to even consider it, because I definitely canceled my subscription to them for a reason: a travel size toner sample arrived expired and I'd save more money shopping for same products at Ulta with a rewards coupon but I digress. The button that I interpreted as a link to seeing the terms of reactivation... well was a finite commitment on a website that never under any circumstances issue refunds.
Don't do it. Cancel it. Unsubscribe from their emails. Save your money, peace of mind, your skin. Run.