Wish I had read up these reviews before subscribing. After signing up I got informed id be put on a wait list. I saw this company from a commercial on tv. Don't advertise if you don't have enough products to back it up & then to get off a wait lost, they want you to advertise for them so more people can sign up and be put on hold? What a scam. I'll stick with Birchbox.
I signed up for an Ipsy subscription and then moved so had an address change partway through. They started charging me twice for each of my bags. Despite numerous emails (they don't have a phone) I never received a refund.
Just got yet another ipsy bag, they sent me things that went perfectly with my preferences, I think they hit the nail on the head, they would get 5 stats, but... they take forever to ship, that's my only negative...
I signed up for the $12. Monthly glam bag and never received it. When I tried to inquire about the missing bag there was no access to any customer service to report the missing bag and they charged my account again for the next month. So these people are just taking my money not sending anything. If you were thinking about doing this... do not. They're ridiculous!
I will never subscribe again. I paid for August and didn't receive box nor did I receive my accommodation box. This is a scam. Glam bot won't help and no customer service to help. They will not return my membership fee, even though I didn't reviewer 1 item from them.
I loved this! Once my bag was a few days late but other than that its been a very good year for me. I love these products and it is a wonderful idea. It is great for people who still want to explore makeup and waste a lot of money by buying a product that you may not use quite as much or is wrong for you. Love it!
Most of the brands I've never heard of and they are essentially sample sizes. They tend to ship lower end items like NYX and other cheap drugstore cosmetics. I don't think it's worth $120 a year. FabFitFun is $49 every 3 months and you're guaranteed to get around 8 full size higher end items. Also Boxycharm is $21.00 a month and you are guaranteed $100 plus worth of items (just this past month I got a full size Smashbox lipstick from Boxycharm). I do think the bags are cute that Ipsy sends, other than that, I just don't think a mystery bag of junk samples is worth my time or money.
Ipsy often asks you to review your bags so that they can improve their next bag more for you to your liking. However, I feel like the information you enter is never taken into consideration. I've received so many products that I've expressed I do not like or use and I still continue to receive them. Plus some of the products are ridiculously small.
I've tried to cancel my subscription to no avail. The two phone numbers for customer care are no longer in service. The directions on the website to manage your account has a pop up at the end that says "Sorry. There was an error!" Try again later" I ended up closing my PayPal account to stop them. I will never do business with them again, nor do I recommend them to anyone else.
Ipsy is really bad when it comes to delivering your subscription. It took over 2 weeks for them to process and send out my bag from IL to where I live in MN. None of the stuff is really anything of what I would actually use. Don't waste your money.
Ipsy please stop charging my credit card and not sending me products there's a word for that also I sent you a email 5 days ago you sent me back an email that someone from customer service will be in touch with me within 24 hours that didn't happen either
2 tips to keep in mind for better bags, when you do the beauty profile, only mark your top 2 or 3 items. You will still get others. And also review the items after u receive your bag, and the longer you are with them, the more tailored it is, so don't forget to do that and it also gives you points to redeem goodies! The value of my bag this month was 70 bucks!
Tried overland over to cancel my membership they keep billing me even though the virtual not says there is no active account for my email but yet just 5 days ago ago. They billed me guess. I need to order a new credit card to get this off my billing
I have been getting Ipsy bags for 7 months now and I still get super excited every time I know my monthly bag is on the way! I love how they send you all different brands of make up to try, and also gives you the option to add products to your bag! I usually add a few full size products to my bag. Their prices are really good and I'm always completely satisfied with my monthly Ipsy bag!
Well I was gonna write a review. But as long as your gonna read their reviews. I don't have to say anything. Pretty much all the reviews they have are bad ones. Good luck on screwing everybody that signs up for your services. Cause it's bound to end bad for you soon enough.
1 star because I had to click something. I never ordered your products. However you obtained my debit card number is illegal. I thought I had this resolved 4 months ago, but you are still charging my checking/debit account. Such shoddy business practices. You won't answer a phone call and are VERY slow to answer email. I don't see how this company is something to be proud of.
Day by day, we all go to the Mailbox and what's in it... BILLS :(, then once a month you receive this cute bag with "goodies" (facial creams, and/or brushes and/or make up) and its the "happiest day!" I do pay the $10, but is for me is "a gift from me to me", and at the same time, what is in the package is "Diva Goodies Surprises!" I love it! I have been with them for a year, and it is only gotten better. <3
I cancelled my ipsy subscription months ago because all they sent was $#*!ty items like hand lotion and cheap eyeshadow. It was a waste of what is suppose to be $13 but they actually decide to charge you more like $17 without telling you. I cancelled my subscription literally in december keep in mind it's July now. To my suprise today i received a confirmation email saying my glam bag is on the way and when i log into my bank account i see a $17 charge? So now y'all get to decide when i reorder my subscription? And y'all still have my debit card on file and reader to charge whenever you want. I'm out of the country and now i need to dispute this charge which has been pending for HOURS… meaning I cant even dispute it until the charge actually goes through. The worst fuxking company in the world. $#*! y'all.
I just want to say that ipsy customer service is amazing! Anytime i email them i always get a quick response, and any problems I've had with products or shipping have always been resolved without a doubt! I gotta say that's a huge reason why i continue with my subscription, because not only are the products always amazing but they care about customer satisfaction! No matter what the issue has been I've always been satisfied, i wish all companies understood what it really means to a customer to always have outstanding customer service! Ipsy sure does 100%! Thanks ipsy!
I received my glam bags but most of the time they were redundant, a lot of dark lipsticks and tiny little things of creams... I cancelled and had no trouble at all... didn't get my April bag but they sent a replacement immediately... not a good fit for me but it was fun getting a surprise every month!
Overview
ipsy has a rating of 1.8 stars from 800 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ipsy most frequently mention customer service, glam bag and credit card. ipsy ranks 100th among Subscription Shopping sites.
“ipsy” comes from the Latin word ipse, meaning “sense of self.” By celebrating beauty of all forms in the world, ipsy provides a platform for anyone to express both their inner and outer radiance. With videos from ipsy's well-loved YouTube stylists, including co-founder Michelle Phan, as well as from a devoted and engaged user community, ipsy is changing the way women learn about and experience beauty looks.
When you become a member, you can learn new beauty tricks, participate along with your favorite ipsy stylists in monthly looks, and connect with other ipsters who inspire you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ann. I was able to find your email history, and see that your case has been resolved. It looks like your card may have been used fraudulently by another individual. All charges were refunded to you! We recommend contacting your bank to get a replacement card so any future fraudulent charges are prevented!