ipsy

C'MON PEOPLE! You're paying $10. Please tell me what more could you expect, the products are great in my opinion, and so far I do not have any complaints.
Of course you're not going to get full size items all the time but, be real $10 is not a lot for all the goodies you get each month!

Whenever I get my bag I feel like it's my birthday, I'm very excited and the products are fun and according to the season!
Great product, if you like make-up please try this bag out!

My Ipsy supscription was a terrible experience. Took me two months to receive anything from them, after trying 7-8 times to reach customer service. And I still didn't receive any of my extras. Lost quite a bit of $.

I have been a loyal IPSY subscriber for years. The bags use to be great with name brand products. It now seems like IPSY is trying to cost cut. It is noticeable that the quality of the products has gone significantly down. I almost never get a popular name brand sample now. I also notice a lot of repeat products and very tiny sample sizes. I am so disappointed and have just been skipping months hoping things will get better. What's going on IPSY?

I only wanted a trial. I cancelled right away in July and my credit card is still getting charged! I'm unemployed and dealing with serious health issues! My credit card usage is 90%! I'm paying medical bills and they keep charging me. No humans to talk. The robot is terrible. I hope she gets fried!

Don't be so rash to think that 10$ a month is going to get you top of the line products that will knock your socks off. I've subscribed to Ipsy now for 7 months and I love it, my mom loves it, and my best friend loves it. You still get your money's worth and I for one like the fact that I get a surprise event month. I don't always get Exactly what I want but that's okay I'll give it to someone who would and press on. I have not heard one negative review in person from anyone I have known to use this site. I think anyone who bashes this site for not getting what they want every time is delusional.

After singing up with ipsy I was curious to see how it would workout for me so I looked at some reviews. A lot of the results ended up being very hit or miss. I'm nowhere close to a makeup expert so getting new surprised in the mail every month is exciting for me. There are a lot of negative reviews about ipsy but for $10 you get to sample a variety of products that would cost you much more than what ipsy charges you. Unless you are a makeup pro and are looking to sample specific colors and products then I don't suggest you sign up, but if you're looking to expand your knowledge about make up and are open to many different products it's worth a shot for just $10 a month.

When I received my first Glam Bag Plus, I received eye shadow and lip lines which are both marked as receive rarely on my profile. I do not wear eye shadow or lip liner so it felt like a total waste of money. I contacted customer service and they were helpful. She said she will mark my profile to never receive eye shadow or lip liners. The very next box I received had not only eye shadow but eye shadow brushes. Once again 2 product I will never use. I contacted customer service and they offered me a free full size product in my next bag. If my next box comes with eye shadow, I'm going to cancel my subscription because I'm not paying $25 a month to get products that are of no use to me. Horrible experience so far

I recently emailed customer support at ipsy because my eyeshadow came broken. The representative didn't bother to read the email correctly or she must've not paid attention to it or the photos I sent. She replied stating she would send me a new one and that this would be a " one time only " type of deal. Why would she write that as if my request was some type of special request? I looked at their guidelines and it says they will replace broken items. I asked her to give my email to a manager, that was almost 5 days ago and she never bothered to reply to me. I am highly disappointed in their customer service and the sad part is there is no way for me to talk to a live person.

Hello anyone currently subscribed to IPSY or thinking about starting a membership, do NOT do it. IPSY has taken over 100$ out of my account for the past four months and I have not received a single package! This is ridiculous. I have spoken to 4 different people about same problem and not a single person has gotten back to themselves. They refuse to give me my money back! If I had known this would happen, IPSY would have never gotten my business. I hope everyone reading this does not begin a membership. They do not care about their customers.

Let me start by saying I like this company. They regularly send great products and awesome sample sizes. By filling out your profile and reviewing products, they can tailor each gift bag for you and you end up getting stuff you love. HOWEVER, this is an issue if you're Canadian like me. I LOVE some of the products I get, and then find out that they can't be shipped to Canada. Also, the exchange rate just isn't worth it anymore.

I received, as many do, the offer to try IPSY. That was early March, this is mid-April & still no Ipsy bag. Made the mistake of ordering a couple of extras for $5 ea & received them, still no bag. THEN I realized no tracking number. Customer service was in constant contact with me via email (there is NO phone number), they did have that going for them. I was promised my bag was in a lot going out soon. I got impatient. Long, long story short, I received a refund & told them I did NOT want their bag. Didn't think it existed. Was told when it arrived to keep with their compliments. It's mid-April... it doesn't exist. But I did get my refund. Next time I'll do MY homework better & make sure there's a phone number attached to the company. I'm just saying.

I have been with ipsy through some growing pains. They have always had some issues with customer service and I think that is a trend I have seen with some if not most companies.

It seems no one has a phone or customer service. Email becomes one source or social media. I believe through reviews Ipsy has greatly improved its support and response time has been better.

The good is getting new products that are curtailed to your likes mostly and can seemly be one of the few subscriptions to do it to a point. If you can spare 12.00 - I think it is a fun extra and way to try new products without spending the major bucks on ones you are throwing away because they don't work or just don't like.

The bad is NOT getting what you ordered, email back and forth with customer service, and at times getting duplicates.

Out of all of them - IPSY has most of the time good. I give them credit for doing a pretty good job! :D

I cancelled my membership and received an email confirming the cancellation but they kept charging my account monthly. I tried to reach out to them but was unable to reach anyone. They did not return my emails either. I had to call my credit card and dispute the charges. They sure make it easy to join but a nightmare to cancel. Also, the product you get for the price is not at any discount. I highly recommend not getting yourself into a membership unless your ready to be locked in for life or spend your precious time getting it resolved.