I just want to say that ipsy customer service is amazing! Anytime i email them i always get a quick response, and any problems I've had with products or shipping have always been resolved without a doubt! I gotta say that's a huge reason why i continue with my subscription, because not only are the products always amazing but they care about customer satisfaction! No matter what the issue has been I've always been satisfied, i wish all companies understood what it really means to a customer to always have outstanding customer service! Ipsy sure does 100%! Thanks ipsy!