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iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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Everything is working great. Service is convenient and as expected.
Simple and easy to use. I have no issues with this service
As expected, easy to use, prompt delivery, delivery choices
Everything is working as expected. It was easy and convenient. Thank you!
I am greeted, id is checked and upon signature my mail is handed over to me.
Exactly what I expected! Great service and cost. Would recommend.
Nothing that I can think of so I don't have anything to add here
They will charge you a renewal fee and then revoke your privileges and delete your mailbox even though you just you paid for an entire year. If you contest the renewal fee through your credit card company, they send a fake e-mail indicating they are busy but will be back in touch about helping you set up your mailbox (this is a 100% fake email to trick your credit card company to deny your protest of the charge).
The process was simple. Once my documentation was received, I was approved quickly
I was in tears trying to get this set up. No one ever called me to tell me what I was missing. I had to find a ipostal1 location in San Antonio for help. It cost me $87 to have a package forwarded. That was completely unexpected and I thought it would be part of the service. I am also now finding out there are NO scans covered in my package and I have to pay for that. When I put in my change of address at the post office it would not take it because the address did not exist. Somehow I THINK its working but no one ever told me where to forward the mail to. So. I am thinking I should have went with a different service because this is nickel and diming me to death.
Hi Pamela,
Thanks for your review. We are sorry about the issues you described.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If forms are submitted, they are reviewed and approved if in order. If you did file forms, they should have been approved so your mail could be received, or you should have been notified about what is missing or incorrect. Our records show that we did email you about your 1583 forms.
Forwarding pricing depends on the package, carrier and service level selected. We are the only digital mailbox service to show real-time shipping prices for each mail item, so you can pick the option that best meets your needs and budget.
While we scan the front of every envelope or package, if you would like to have a particular piece of mail opened and the content scanned, you can request this from your online interface or the app. To clarify, pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like forwarding, scanning mail content, or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize those who do. Be sure to take advantage our discount content scan/shred bundles to save money.
Regarding mail received at your center, it all depends on the actions you take. If you file a Temporary Change of Address at your local post office, then all your first-class mail from all senders will be forwarded to your iPostal1 address. Otherwise, only the senders you inform, whether business or personal, will know to send mail to your iPostal1 address. We do recommend filing the Temporary Change of Address in person to ensure that the correct address is being entered.
We do have a Customer Service phone line that is available Monday-Friday 9am-8pm EST. They can be reached at 845-579-5770 and are always happy to help.
Sincerely,
IPostal1
Thus far the service seems to be amenable to standards. The issue was resolved in a timely fashion and was satisfactory.
As a new customer they answered my questions thoroughly.
Quick and easy pickup with clear notification email
There was not only quick notifications but also a quick response time
Service is very useful and the website is straight forward and easy to navigate. Provides a much needed service for my business without any hassle.
Quick and easy acess. Ready for pickup with no issues
Quick and easy acess.However disappointed American credit card was not an option to make payment.
Pretty straightforward. Certainly easy to make the payment required.
Perform as expected. Some issues at first of finding my mail. No issues after that
I was treated very respectful and I picked up my mail with no problems. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Janet,
Thanks for your review. We are sorry about the issues you described
According to our records, you had 2 accounts. One that was opened on 4/20/17 and canceled on 4/10/23 and another that was opened on 7/24/22 and canceled on 7/24/23. Your account automatically renews. You can stop automatic renewal by cancelling your subscription any time before the next billing date. If you dispute the charge with your bank, this does cause an immediate closure of the account. Our team did send an email informing you of this, and stated that if this occurred in error, to reach out so that we can assist in reopening your account.
Sincerely,
IPostal1