Overview
iPostal1 has a rating of 4.6 stars from 3,172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
My experience with iPostal has been smooth. I have no complaints about their service. Their platform is very good, and all the information is very clear. I didn't have to contact anyone in sales to sign up for their services.
Good, as expected. They have provided the service i bought.
I just started out, but so far no issues, the sign in process was a easier than I thought.
No issues, when I had questions I got responses fast. Which I am not used to but was very appreciative of.
It's absolutely amazing. They have exceeded my expectations and then some. I was super nervous but after meeting with the team and now having service with them for a few weeks, it is amazing.
Very easy to receive my package. The employees at the stop were proficient and professional.
Easy to set up and I hope this helps future customers to make better decisions.
Works great! Does actually what I need. Recommended to use!
Love this option for my business. Best price compared to competitors. Most friendly staff than other competitors. Wish I heard of ot sooner. If you need a business address, don't wait any longer sign up now with them.
Charged multiple times, could never receive package due to "blurry ID photos", despite sending new ones weeks prior. Cancelled account to avoid another month of paying for nothing. Who knows where my mail is.
Great service. Just wished I had picked a different location. Those people are a little slow. Takes 10 minutes while talking on cell phones to get my mail. Not very friendly but they get the job done.
Communication about when mail has been received could be better. I do a lot of Amazon shopping and USPS was bringing my stuff somewhere else so I lost trust in the mail delivery. Staples did a great job following up but it took several weeks to sort out.
I found myself needing to live out of a hotel for several months. Package delivery could not be guaranteed secured - packages like Amazon were placed in lobby for pickup by guests. This service worked perfect and provided secure handling of items shipped to me.
Good experience overall. Some things I would like to see are later business hours for the west portal SF location, and also there's a $2 fee when I pick up later package items which is annoying. But I'm satisfied overall.
Hi Timothy,
Thanks for your review. We are glad that you are happy with our digital mailbox service.
Business hours will vary depending on the location you choose. We recommend doing an internet search or calling a location to determine their hours of operation.
At iPostal1, we offer the low monthly price of $9.99 at most locations and charge for other services on a pay-as-you-go basis, since many people do not use other services like pickup. Since it does take time and labor to process a pickup task, there is a nominal charge. All fees for the optional services provided are listed on the Pricing page on our website and details on pickup fees are available by each address listing. Most locations charge $1.00 for any number of letters and $1.00 for each package. Please contact our Customer Service team at service@iPostal1.com if you would like to switch to a mail location that charges less for pickups.
Sincerely,
IPostal1
There is little to be said, other than that I had a good experience with iPostal1 so far. Affordable prices, lots of options for how to handle incoming mail and packages and easy registration to get your mailbox going.
Easy once the verification process was complete. Wish there was an even lower cost option for low volume usage. I need it for a vanity address and to legitimize my business and have no real mail coming in and paying $39.99 I think it should be more like $9.99 for my purposes. Can you all look into that? Otherwise, other than pricing, all good so far.
Hi Susan,
Thanks for your review. There are absolutely other options that fit your criteria.
It sounds like you would be interested in the Green Plan 30, which is $9.99 per month.
One of our Customer Service representatives will reach out to you to assist you with the switch.
Thank you for being our valued customer.
Sincerely,
IPostal1
I'm very happy with my experience so far. The customer service is fantastic--Brenda at the local address will call me anytime there's a question, and it's always to ensure the best level of service for our organization.
This is a new service and they had to shake out some of their bugs. But that was no problem because each of the people who work here is thorough, attentive, and helpful. I could not ask for it to be any better.
I really wish that I had gotten this mailbox sooner. So convenient, I get an alert on my phone that mail has arrived, and go pick it up at my leisure or choose one of the other options. It's relatively inexpensive, fits into my budget. Overall I'm very happy with this service!
Great location, great experience. So convenient and don't have to worry about mail being left at my door. Very nice to be able to see what I got and let them know they can keep or get rid of it. Bye Bye junk mail. By the way, that doesn't count against you.
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- Montebello, NY
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Business History
Next, Jeff opened a shipping store and was able to take advantage of shipping discounts obtained from all the major carriers. He came to better understand the shipping industry, and in 2007, he revised his business approach to focus on renting Digital Mailboxes and forwarding packages to remote international clients. In 2013, with that space attracting the attention of new and much larger players, the company pivoted and repurposed its Digital Mailbox platform.
Jeff launched iPostal1 in 2015 and built the company on what has been an extraordinarily successful business model.
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Hi B R,
Thanks for your review. We are sorry for any difficulty you experienced.
The USPS requires the Form 1583 be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. Blurry IDs are not viable for verifying identity. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged. Many customers use our addresses this way. Any mail that was sent to this address prior to having your account approved, would be returned to sender.
We would love the opportunity to investigate your specific situation and assist you in getting your account approved. If you would like to give us a second chance, please email us at service@iPostal1.com as we cannot identify you from this review.
Sincerely,
IPostal1