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Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.
iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,351 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
SO FAR SO GOOD. I ONLY JUST STARTED YOUR SERVICE SO I HAVEN'T HAD MUCH TO BASE A TRUE REVIEW. HENCE, THE 3 STARS. I'S SURE THE SCORE WILL GO UP AFTER I CAN HAVE TIME TO TRUELY EVALUATE IT.
I use ipostal to forward the package from Europe to other country, they charge me $70 euros to forward my package through DHL, they never provide a tracking number, and 30 days later I receive a notice from DHL that my package was lost, I ask how I could claim it, and they answer that the only person can claim the package is a sender, I request ipostal the file the claim, they ignore my request, they denied the error, they say I have to claim it directly with DHL, i've been ignored, and never receive a solution from customer service, be advised before you use the service company.
Hi Bernard,
Thank you for your review.
According to our records, our team has been in contact with you and is working to assist you. Our Customer Service team works hard to provide great service - we apologize if in your case, the representative did not properly hear or address your concern.
It sounds like the root cause in your specific situation is with DHL, not the mail center. A problem like this is uncommon, but that does not mitigate the inconvenience you experienced. Our team is working diligently to address your concern and will follow up with you.
Forwarding pricing depends on the package, carrier and service level selected. We are the only digital mailbox service to show real-time shipping prices for each mail item, so you can pick the option that best meets your needs and budget. When choosing your shipping method, you can select an option that includes tracking.
Sincerely,
IPostal1
This was a simple process that is meeting the needs of my business shift and allowing a more streamlined process for handling my mail.
Hi Karen,
Thank you for your review. We know running a business comes with a lot to manage, so we're glad we could make handling your mail and packages easier. Thanks for choosing iPostal1.
Sincerely,
IPostal1
Experience with iPostal
I have had an excellent experience using iPostal as my virtual business address solution. The platform has been reliable, secure, and easy to navigate, providing me with efficient mail handling, package forwarding, and document scanning services. Their responsive customer support and streamlined processes have allowed me to manage my business correspondence from anywhere, maintaining a professional image while ensuring nothing important is missed. Overall, iPostal has been a convenient and cost-effective tool that has enhanced my business operations and flexibilit
Hi Adrian,
Thank you for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs.
Sincerely,
IPostal1
So far so good. Only been with Postal for a short time but we are pleased. With them.
Hi Jeff and Pat,
Thank you for the positive review. We are glad we are able to meet your needs.
Sincerely,
IPostal1
I've been using the service for a few months now. The service is great and pricing is reasonable. Getting set up was super easy.
Hi Christine,
Thanks for the positive review. We appreciate very much that you took the time to share your experience.
Sincerely,
IPostal1
Setup was easy and all information I need is provided. They provide options I may need like package handling both incoming and outgoing, telephone support, other services. I can come by and pickup my mail as well as have it forwarded.
Hi Ivan,
Thanks for your review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
IPostal1
Easy, but difficult when it was time to notarize documents required to complete the registration process. But I did receive excellent assistance from the Columbia, SC location customer service associate with completing the process.
Hi Janice,
Thanks for your review.
We are sorry for any difficulty you experienced with notarizing the USPS required documents. However, we are glad to hear that you are so happy with your mail center and the assistance they provided.
Sincerely,
IPostal1
It has bern over a month that I signed up, they still have not completed my paper work. I have sent them notarized form 1583, but they say they have mot received it. Every email is with a different people, they charged me the monthly fee very fist day but do fat I do have nothing
Hi Jay,
Thanks for your review.
The USPS requires the Form 1583 be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form 1583. Many customers use our addresses this way.
According to our records, you wrote in to our Customer Service team on 7/11 and supplied IDs to one of our reps on 7/16. On 8/1, another rep was in contact with you to explain that we did not have a completed and notarized Form 1583 and were also missing a photo ID, which is required as your primary form of ID.
We would be happy to assist you in completing your documentation. The best way to reach us is by using the live chat, ensuring that you connect with one agent in real-time.
Sincerely,
IPostal1
It was easy to set up. However, I would have appreciated a Welcome email to let me know that all documents were received and my mailbox was ready to use and any other pertinent information for me to know regarding my virtual business address.
Hi Shavon,
Thanks for your review. We are glad to hear that it was an easy setup process.
You should have received an email, just as you described. Please check your junk folder. If you are not receiving emails from us, please contact our Customer Service.
Sincerely,
IPostal1
I was pleasantly surprised when I had a problem with my name, and sent in an email to request help and the problem was rectified in a couple business days.
Hi Rachel,
Thanks for your review. We are glad that our team was able to assist you.
Sincerely,
IPostal1
Terrible service, the agent hang up on me and lied about he did. He did not resolve my issue. Terrible service
Hi Herline,
Thanks for your review.
Our dedicated 1583 team reviews your forms, and if all is in order, sends them to your mail center for final review. In your specific case, the mail center required additional information, which is why your form went back to our team. We apologize for any miscommunication.
Our records show that our team was able to assist you with the required information. You are now fully approved and ready to receive mail.
Sincerely,
IPostal1
It's been okay. You guys have been patient with me even though i am unable to currently provide some documents needed fofr the form
Hi Linus,
Thanks for your review, and for choosing iPostal1.
If you have any questions about the USPS form and/or IDs required to receive mail, our team will be happy to assist you. We are available via chat, email, or phone.
Sincerely,
IPostal1
I am extremely happy with the service at ipostal1, glad that I was able to connect with them.
Hi Tommy,
Thanks for your review. We are glad you have had such a great experience.
Sincerely,
IPostal1
Very good signing up process. Very easy and straight forward.
Hi Kayla,
Thanks for your review. Helping entrepreneurs and home-based businesses is a big focus for us.
Sincerely,
IPostal1
Super easy to set up. Great option as I travel a lot. Very convenient.
Hi Mark,
Thanks for your review. Our service was designed to benefit people who travel, like you.
Sincerely,
IPostal1
Great service, price customer service representative or well trained and knowledgeable
Hi Barbara,
Thanks for your review. We are happy to hear that you have found our service to be helpful. A Digital Mailbox is a big improvement over the traditional mailbox, and with iPostal1, half of the price!
Sincerely,
IPostal1
I haven't received any mail yet but set up was seamless which was helpful to me.
Hi AJ,
Thanks for your review. We are glad that the setup process was simple.
Sincerely,
IPostal1
I have not had the opportunity to use the i postal service as I have not yet had any client business. Looking forward to doing my mail correspondence using your system when my company gets its first job.
Hi Heather,
Thanks for your review. Helping entrepreneurs and home-based businesses is a big focus for us.
Sincerely,
IPostal1
I have not being able to use all the services that you offer, but adding another person to the account is making the holw thing much easier
Hi Eduardo,
Thanks for your review.
If you need any assistance with our service, our Customer Service team is happy to help. We are available via chat, email, or phone.
Sincerely,
IPostal1
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christopher,
Thank you for your review. We are happy to hear about your positive experience.
Sincerely,
IPostal1