Invitation HomesReviews 160

I've rented two homes and been a customer for 5 years without a hitch, until a new administration took over. They'll rarely answer you with a logical explanation, will charge you for repairs you're not responsible for after even showing proof and no one in that organization knows what they're in charge of, no internal communication whatsoever. Save yourself the trouble and stay away! I recommended two relatives who have homes with IH and none of us are renewing contracts with them this year.

Update******* the battery on the sump pump needs to be replaced. I've been here 3 years with ZERO update to this house and invitation homes wants me to pay 600 for a new battery! Not going to happen. Scammers!

I have been a renter of invitation homes for 4 years! I have been in this house for 3 years. Not once has anyone ever done a pro care visit. Such a joke. All they care about is collecting rent.

My basement flooded because invitation homes didn't do their job. The sump pump wasn't working. If they had done their pro care visit like their website says they would have seen a couple weeks ago that the battery was low on the sump pump. I was promised yearly updates on the property. Funny nothing has been done!

I spoke with Brandon today at 5. He gave me his word the water would be extracted out of my basement today! A plumber came and fixed the sump pump that is it. Meanwhile the waster is still standing in the basement. Many of my things are ruined. Some can't be replaced. For paying almost 2300 a month for rent this place is a joke!

When you call maintenance there is a recording stating they expect you to maintain the house yet they have zero responsibility in taking care of their part.

Ive lost over 1500 worth of stuff. Had to pay people to help me salvage my belongings. And 5 hours of my day dealing with a issue that didn't have to happen if you did pro care visits.

I'm contacting an attorney. Memorial Day hail tore apart my siding. It took you guys over 30 days to fix it. Still not done all the way!

Invitation Homes is HORRENDIOUS! If you can go with a different house management company, or landlord, do so. I moved out of a home I rented from Invitation Homes in July. They did not come through and do an inspection with me, even though I attempted to contact my leasing agent multiple times with no avail. I then received a letter stating I owed an addition $801.57, this number is what was left after taking out all of the security deposit. I was extremely upset by this, because we did not damage the house in any way, we even made sure to find the correct paint color so we could repaint the walls where we hung pictures. We, myself and my roommates, then got in contact with a representative from Invitation Homes. She emailed us with corrections to the bill that then showed that they actually owed us $569.58. This was great news, because us owing Invitation Homes $801.57 was ridiculous. In the bill correction she sent us it also showed that another person had rented the home before our lease was up, and they are not allowed, legally, to double dip. From this bill correction I thought the issue was resolved, this all happened in the end of July. Today I received a bill from a collection agency stating that I owed Invitation Homes $801.57. This is now on my credit score. I have called the collection agency and will now have them start an investigation on this matter. I have email verification of everything, yet I still need to jump through these hoops. Despicable.