I've rented two homes and been a customer for 5 years without a hitch, until a new administration took over. They'll rarely answer you with a logical explanation, will charge you for repairs you're not responsible for after even showing proof and no one in that organization knows what they're in charge of, no internal communication whatsoever. Save yourself the trouble and stay away! I recommended two relatives who have homes with IH and none of us are renewing contracts with them this year.