Invitation Homes

I have a poor review for them when I was living there, but their poor customer service and poor business practices are still lingering. When I moved out, they emailed me a move out statement that was incorrect, so I email back letting them know. Time went by, and I emailed them again to f/u. I received another email stating that I would receive a corrected statement. So instead of issuing a corrected statement, they sent me to collections right in the middle of my process of purchasing a house. Disgusting company to work with.

This company is terrible for so many reasons! Added fees is huge on they have monthly fees for everything, from a ring door bell and "security" to homeowners insurance and air filters plus fees for them to force you to go through a third-party utility management company and many more. They will charge you to fix things that aren't your fault. The renters insurance they want you to pay for only covers THEM and the house so when a tree they knew would fall fell on my car they not only told me I would have to pay to remove it since it was touching my car, but also that the insurance I was paying for wouldn't cover any damages. Absolute nightmare of a company. I've been in this home a little over a year and have hated it from the very first month. It took a YEAR for them to give us access to the community pool because IH would not pay what they owed to the HOA.

They do everything against the law we going through a pandemic and still what to evict you. They add all these fees for no reason on your rent. And they try to put fear on you and make treats. I was 2 mos begin and paid the month and i told i pay the rest since i just started a job. To give me time. Then they come with emails and threats to pay now. Like whats up with these people i was trying to work with. This home ain't no prize either always issues with the ac and theirs raccoons that keeps goin in the attic. And roaches its a nasty place. I am about to break the lease and do no business with place anymore I am done.

If I could rate some negative stars i would... they have absolutely nothing in place for the COVID-19 restrictions... the kids are getting sent home from school constantly due to being in a infected by other individuals. And they still want to charge a late fee... they do not care about there residents and nothing they have going on at a time like this, its like we have to choose between health our kids and life... i definitely can not wait unit our lease agreement is up. They should not be charging late fees. This is ridicules. I would definitely would not rent from them...

We moved into a brand new house. So far we have had a garage door break, a sliding door installed inside out, and brand new flooring coming up, and a sewer line break, so our front yard smelled like S***. There are tons of b. S. fees. You have to pay $10 to pay rent. You pay rent for pets every month. $35 per pet per month. Not a one-time fee. If you are in a brand new house everything is under warranty, so you have to wait for a vendor to come out. Houses are built in about 6 months and the craftsmanship reflects that. Just don't. If they paid as much attention to detail to the companies that build their houses as much as they pay attention to all the fees, that would be awesome.

DO NOT EVER USE. Had a rental with this company for a year. Was lied to from start to end. The house was never cleaned upon move in, appliances didn't work, the fence was termite invested. The home was never repaired the way it should have been and now they have gone silent when inquiring about getting my deposit back – which is beyond the 30 days they have to refund it. These are the exact people to avoid, but you should NEVER USE THIS COMPANY. Who has a 1.28 rating from the BBB. Scumbags.

Had to pay over 4000.00 just move out. They did not clean, paint or repair anything on move in but charged us for same items when we moved out. Refused to fix many things in the year we lived there. DO NOT RENT FROM THESE PEOPLE. They will lie cheat and steal to get your money.

Website is janky. It took over a week to receive a response. When someone FINALLY responded, they sounded like they were drunk or something and tried to argue with me, claiming they had responded. But like I said, sounded like they were drunk, smh. Tried to tell them about someone running a scam on the house I applied for and was interrupted and shushed. I was brushed off like yea it happens all the time. LOL ok... You have houses that need maintenance, others that have been on the market for months, yet no one can answer the phone or give you a solid answer outside of a script? This place has scam written all over it.

Rude employees, Long time to get an answer, Keyless entry in backorder for 2 months but charge as normal since the problem occurred... Well the house is pretty but when you pay 2K a month you are expecting to be treated well right? As a business manager myself I will never tolerated to see "guests" having to deal with such incompetences. Mr Tanner it is time to change your company philosophy and be "customer driven"!

I have been a tenant for almost 3 years. They care about $$$ only. I went 6 months without hot water in the master bath. The only reason it got resolved is because of me. The "fix" was to run a water line thru the attic to the master bath instead of figuring out why this was occurring. During the TX cold snap, I learned that the heater was not adequately wired. Had to live in the cold for a month due to their negligence. I was told they could not get out in the snow - really. This is my livelyhood. They failed to issue a credit as told to me and when I asked for a refund due to their negligence they refused to refund me. Instead they issued a credit to my account. This is my money not theirs.
When you ask a question and ask for clarification you get the same answer back. Really!

I would give a zero if I could. My neighbors are Nazis and harrass me near daily because I live with a Black man. I have called the police and get nowhere. I have, in the past, reported this to Invitation homes to cover if the neighbors do something to the property. So, I contacted, by email, Invitation homes to ask whether I could end my lease early so I can be safe. In this market, they will be able to re-rent the place quickly and likely for more than I am currently paying. I get that they have a business to run, truly. But they did not even email me back. They lack any common courtesy or compassion. They could not care less about the safety of myself and my loved ones. In addition, my microwave went out and it took them a month to put in a new one. DO NOT RENT FROM THESE CORPORATE LANDLORDS! They care more about their profits than their tenants.

It is a shame that this platform does not allow consumers to give a business 0 stars. Invitation Homes in Charlotte is the worst leasing experience I have ever encountered. From walls in the same room having different colors (even on the same walls) to a yard that has not been cared for in a long time to the AC unit they refuse to mount to the pad to the house wide electrical issue that are causing surges. Seems like it is unethical to charge the full rent amount when the tenant cannot use any appliances without the lights going off and shorting out outlets. The smell of smoldering wires is not an emergency by Invitation homes standards. The problem is they lack accountability. They hire the cheapest contractors possible and fail to thoroughly inspect the shoddy work that was completed. The job of managing properties is the easiest, all you must do is promise to fix something and ignore the tenant after the poor workmanship is completed. They came to touch up my walls and made them look the same just in different places. Yes. I know it sounds insane but look at the pics. They did not even paint from the baseboard to the ceiling. Not to mention they did not put down drop clothes and damaged a few personal possessions. Please do yourself a favor BEFORE moving into their "As Is" rentals. Document every aspect of the house with pictures and videos. You will see the pictures I included, they do not care about quality, just making money. The only positive experience I have had was with their call center agents. You can tell they feel bad that a paying customer must call numerous times to get a response. It will be amusing to see what boiler plate response they attach to my review. If you are ok with subpar conditions and contractors that rush jobs because the company does not care about their work, this is the leasing company is for you. Looking forward to building a website dedicated to this companies' horrible customer service. You should really treat your tenants and property better. If you have a long-term vision, better kept properties and customer service means higher rent. (Still have not fixed the power surge issue 5-6-24)

Had the exit inspection with them. The guy told us what we had to fix, and we fixed the issue. Fast forward, and now we owe them 2000$ for the most random things you can think of. 5 now, they put it to mine and the wife's credit. Not just one BOTH! For the same price on both of us, so now we owe them 4000$. They are a scam, a legit scam, but a scame none the less. We will be taking legal action. If you or anyone you know has had this issue with them, please email me at *******@outlook.com

I would not recommend anyone to live in an Invitation Homes Property since this is how they are allowing their management to treat loyal tenants... I've called numerous times to have them repair previous water damage issues and normal wear and tear in the home. They've sent several contractors to my home and when they reported the issues back to the property manager they were denied to repair. I've emailed property manager Mariah Miranda and she refused to answer my concerns and questions. I had to contact the City Inspectors, for Mariah Miranda and JoAnn Rabb with property management of Invitation Homes to communicate issues and concerns with the City Inspectors. I've been a loyal resident for 8 years and truly disappointed with how they have treated me and my children as their tenant.

I moved in July 22,2021 but my lease started July 13,2021 because I was out of town and they needed the lease to start. With that being said, on July 23 I fell down a flight of stairs because I pulled on the rail and it came out the wall. I ended up putting in eight work order the night I moved in. There is mold in the kitchen cabinets, closets, bathrooms and probably attic where a leak is coming from. They haven't fixed my air which hasn't worked but one week! Currently water started leaking in the garage! No one is coming to fix the leak there for another week! Every work order for maintenance takes anywhere from a week or a month and a half to execute! I called and explained my frustrations and they said they'd call me back. No remorse no results and horrible management! On top of all this I still was required to pay my first month of rent in August where I also had a late fee for paying at 5:00 on the dot! Please do yourself, your family and anyone you care about a favor and run from this company!

What a scam of a company. DO NOT USE THESE PEOPLE EVER. I cannot stress that enough. They will screw you every chance they get and have less than zero customer service skills. Horrible experience and they screwed us out of thousands of dollars and were not forth coming about a home. RUN if you deal with a woman named Leandy (the biggest liar of the bunch) or Brittany Lowe. Tons of problems they neglected to tell us about until we discovered them AFTER we moved in. If I could give me negative stars I would.

Don't rent from them! We've been a tenant for 3 years and experienced ongoing problems. Broken fridge, mold under the sink, no action from corporate or local office.

Process was easy peasy. Pushed to get my money quickly to hold the home. As with any move, we're all on a schedule. At the last minute, they made a claim that the home had mold. I took it upon myself to drive to the home. Two neighbors informed me that they weren't sure how Invitation would even know that. They work from home and have only seen someone cut branches in the yard. I felt lie to and requested my money back. Dede was snippy, wouldn't answer the phone or return calls. She simply avoided me.