Invitation Homes

When I first signed with Invitation homes they were great, but in the last couple of years, they have become terrible. I have had the following issues in the past 2 years AC went out we were in a 100+ degree house for a week with no communication from them. Oh, but they were sure to call and say we heard you have a puppy you are not in compliance with your lease. What! Really? ( puppy was just purchase 2 days before) Also had a tree fall not once but twice on our neighbor's car that was a fight to get the rest removed before it fell on the house. Now they are adding a filter fee to the rent. I buy my own and do get them cheaper than what they are charging. If the neighborhood you live in has a HOA and they send a notice that is another $55 dollar charge added no questions asked or even a chance to fix the problem. I asked today I have lived in the house going on 9 years any chance of updating the house. Nope we will do updates when you move.

They don't fix anything, came out 4 times to fix ice maker and never did. They won't tell you in the beginning on top of the tremendous rent you also have to pay for monthly air filters (which I had to call to remind them to send), smart home fee (I never used), the water bill goes to some fee collector that charges an additional $60 service a month, and a pet fee.

I lived in one of their homes for six years and thought they were great. I recently moved out, did everything they asked for cleaning but was unable to remove all the nails from the wall from pictures. I paid over $700 to have the ghost personality cleaned, carpets shampooed, and landscaping taken care of before turning in my keys. They kept my security over normal wear and tear and trumped up over $700 in charges for them.
For not rent from them. They lie about what they accept for moving out.

I have been a resident of this home for 1 year, in this time, this home has needed constant repairs, a major bug infestation, oven & dishwasher had to be fixed and replaced, a landscaping nightmare, and now my hot water heater has went completely out. The gate to my fence needs repairing, I filed a report for the gate back in August, It is October, the gate is still not fixed. The property manager I heard from one time and nothing happened. They have a low follow thru and they rig up every repair. They are very cheap when it comes to maintaining the homes. They do not respect the fact that a house is a home, if you don't invest in it nothing will come from it. So happy I rented... this has made up my mind to buy better.

Horrible service when it comes to maintenance. They make up charges to keep your deposit, want you the renter to pay for carpet replacement, and upgrades they the owner should be responsible for. They use less than average contractors and do a really crappy job in general. Unable to speak with anyone regarding your deposit.

This company has ridiculous surprise fees. Today all my utilities were double charged with no explanation. Now I have to be a detective and prove they were paid so I'm not charge. I have to spend an entire day handling this rather than working. Everything is an issue with this company.

Horrible service! My house has gas leaking from 2 different sources. A work order was created and then canceled. Ring devices are also still not functional and was attached to someone else's account since I've moved in. They force you to use their Ring device and utility company for gas, water and sewer as well; making money in a multitude of ways but not giving proper services when needed!

Invitation Homes owns 2 houses in North Saint Paul. The one on our block is the biggest most expensive house on the block. We have had no problems this time as far as the renters go. In the past, we have had the worst of the worst. How would you like dead animals sacrificed and buried in the yard. People who have no clue on living in a house let alone in a decent neighborhood. Undercover police siting in front of your home watching the Invitation home and then twice taking out one of the residents in handcuffs to jail. Having to see cars that are destroyed sitting in the driveway for months. Grass not cut and weeds taking over a once nice yard because all because IH is a Slum lord!

I can honestly say I haven't had any bad experiences with this rental company other than a situation I brought upon my self. They replaced things they couldn't fix in a timely manner. They worked with me when I couldn't pay (made arrangements) all my years of renting I can't compare them to any other company. We live in a good clean neighborhood, love the schools and no I do not work for them. I been living here for over 3 years. I'm in the process of moving but I had to come on here and leave an honest review.

Every year, I send my proof of Renters Insurance and also my Insurance company also sends Invitation Homes proof of my renters insurance as well. They still add their renter's insurance to our rent regardless and will never refund us our money. I cannot pay the rent unless I pay those bogus add-on charges. If it is not, it should be illegal for them to add on insurance fees without permission and when they have proof of tenants having renters insurance. I have written them a number of times and they never take off the fees and in order to pay rent, we are forced to pay the fees. Someone is making additional money off of tenants for these add-ons and I hope the Commissioners of Insurance would get involved with this practice. Invitation Homes will not provide an office phone # to call to speak with anyone as if they are hiding. It is bad enough that the rent goes up every year, they also nickel and dime you with add-ons.

Stay away from this company at all cost! Houses are band-aided together and they hire the cheapest repair people possible. They do not respond to emails and do not care one bit about you. My upstairs shower almost fell through the ceiling and it took 3 months to repair. Reported roof leaks 4 months ago and still not fixed. Between my wife and I we have had to take off work at least 30 times to meet repair people, and half of the time they don't even fix anything. I complained to them in an email and never got a response but a $420 credit appeared on my bill, the next month that credit disappeared and then it showed I had a balance of $420 which got added to the next months rent. I have autopay, so it takes whatever is due, so how would I have a balance.

Invitation Homes is the worst property management company! I DO NOT recommend it to anyone. Please stay away. I moved in September, and my house was dirty and infested with roaches. I asked to speak with my property manager, and I was still waiting. The most recent issue was with air filters. I am paying for them monthly, but I have not gotten any. I called today, and they could not help me after being for an hour on the phone. I have been asking for help to prevent me from writing a review, and they told me, "Do what you have to do." I guess they do not care. Here I am. Please stay away.

I have been living in a home managed by Invitation Homes for over 5 yrs. This year I have had multiple issues with my AC and still a yr later the AC is having issues. Now I have only one bathroom and it's unusable as of Saturday July 18@ 10 am. It is currently Monday July 20@ 4 pm and no one returns my calls. I can guarantee if you rent via invitation homes you will never be able to reach the Home office (for me that is Tampa), you will not get a response from anyone in a timely fashion, and they will promise to call you back multiple times and you will never here back from anyone.

Run! Do not rent from them! This is the worst company i have ever encountered. My account manager, her director and the director of operations are completely horrible people. They do not care and will charge you $825 for repairs that they "feel" you should be responsible for. Then will try to evict you after you get assistance to help with the repair, then they added $450 for "legal fees" after they filed for an eviction when i informed them that i was approved for rental assistance. I got assistance for $3220.00, my balance was $3400.00, now i have a balance of $2400, yall my rent is only $1660, please make it make sense. This is a clear case of retaliation simply because i spoke my mind about that bogus repair fee. Run! I cannot wait to move!

Our ac went out in arizona and they told us the could not fix it for three weeks. The maintenance man even told us it was possible to add more coolant but would be a waste of money for the company so they didn't. Temperatures are in the high 90s.