Invitation HomesReviews 152

We leased with Invitation Homes for almost 5 years. The 1st year was ok, however it quickly went downhill. Work orders were not completed correctly, including when our AC went out during an Arizona heat wave with temps of 120 degrees. Invitation Homes did not respond to emergency work orders and did not send anyone out for 5 days. We were unable to speak with with an actual person or get a call back regarding reimbursement to stay at a hotel or purchase/rent a portable AC unit. This quality of customer service continued, there was an irrigation leak that was never addressed causing our water bill to more than triple and we were never reimbursed.
The rent went up drastically each year and we were required to pay a monthly fee for AC filters, even though the AC repair company advised the reason for the issue was due to incorrect filters.
Prior to moving out, the new lease was sent to us with an increase of over $1000 from what we originally signed when we moved in. We submitted out notice to vacate and were told they would decrease the monthly rent by $600 if we stayed. This in itself confirmed the need to leave, they were increasing rent in large increments but decreasing once the resident said they were moving. Did they just want to see if the tenant would sign the new lease with the increase, which I'm sure many do because they don't think they have any other options, completely taking advantage of tenants/families with ridiculous, unnecessary increases.
Upon moving out, random fees and charges were taken out of our deposit, even though the house was left better than when we moved in. They never had any intention of refunding the deposit as they are experts at nitpicking and adding non-sense fees to avoid refunding the tenants money.
They do not care about their tenants, just how much money they can get from them.

Do not rent from these crooks! I signed a lease starting 9/29/2023 for 2 years. What an idiot I was. Since 9/29/23 I have had heat issues both on nights where the temp was in the 40-50's. They left me without heat until the next day. First incident was 11/29/23 and recent 1/2/24. The tech I had was the same for both dates and was awesome found the issue today after a while the condenser pump needs to be replaced. He called to get approval from his boss and they said no. So the wires are rigged to get the system to stop tripping the fuse. Which to me doesn't sound safe. He said the system is old and needs to be replaced. He couldn't even tell me how long this "temp" fix would last. I don't fault the tech as he wanted to have it fixed properly he was just doing what he was instructed to do.

I emailed invitation homes to ask if I can change the lease to opt out of the second year. I figure plenty of notice and seeing I have already had issues maybe they'd be decent. Figured they would even get more rent than what they would be getting from me the second year. They stated no and I would have to pay the lease termination fee for the second year which is over 3k. Bad business. To take advantage of people. Stay clear of this company!

Beware of doing business with this company. I rented for 2 years and returned their home in better shape then they gave it to me. They not only took my deposit, but they are trying to charge me an extra $1400.00 for repairs. What they don't know is I have pictures of what the home looked like when I moved in and what it looked like when I returned. I will be looking to start a class action lawsuit, because it definitely appears there are plenty of people out there that have had these same issues. DO NOt RENT FROM THIS COMPANY! The only thing wrong when I moved out was I was missing 2 replacement bulbs. The carpet was never even walked on in this house. It was just me living in the house. So all I did was stay on the tiled areas because I did not want to be responsible for the carpet and they still charged me for professional cleaning, I would really love to see that receipt because there was no reason to clean them and they know know it. They are lied about Everything they are trying to charge me for. This is totally sickening the way they are taking advantage of every single renter they have.

Donna Schmitz

Horrible service! My house has gas leaking from 2 different sources. A work order was created and then canceled. Ring devices are also still not functional and was attached to someone else's account since I've moved in. They force you to use their Ring device and utility company for gas, water and sewer as well; making money in a multitude of ways but not giving proper services when needed!

Had the exit inspection with them. The guy told us what we had to fix, and we fixed the issue. Fast forward, and now we owe them 2000$ for the most random things you can think of. 5 now, they put it to mine and the wife's credit. Not just one BOTH! For the same price on both of us, so now we owe them 4000$. They are a scam, a legit scam, but a scame none the less. We will be taking legal action. If you or anyone you know has had this issue with them, please email me at *******@outlook.com

After complaining and my last review we finally to settle the issue and being address tomorrow morning or Monday. I was disappointed but not knowing that they was going to be changing the pump on Monday and maintenance service reach out to get it fix tomorrow. After I did my inspection after I can say Derek Smith really gave me a break down on my home care inspection. Gentleman was very professional and polite with his service and was very helpful with questions I needed answered to. Am glad they resolved my issue with my time base and I feel much better now. This is a beautiful home am renting and I will care and maintenance this place as if was my own. Thank you guys for the help and invitation home to resolve everything for me. Everyone is joy the weekend and stay safe.

I cannot stand this company. I have had nothing but issues renting from them. I currently am trying to pay my rent, but cannot because they have charged me for renters insurance. When I have my own renters insurance. I sent in proof of renters insurance 2 weeks ago and they sent back confirmation of said insurance. I called about this yesterday and was told I would receive a call back yesterday. I never did. I called back today because I want to pay my rent without receiving one of their many fees. When I did reach somebody after waiting 10 minutes I was told I will receive a call back. We will see if I get a callback or if I have to call back myself. This is one of the many issues I've had with this company. Not to mention how they get you with the cheaper rent only to charge you $300 more with fees we pay $20 extra to get our water and trash bill so we can pay it and then they charge five dollars more for us to pay it it's just shady And when you try to do things for yourself and have your own insurance so they don't charge you $10 for insurance that only covers their house and then five dollars to maintain that insurance because once again they have a fee they won't even acknowledge that you have been paying another company for insurance and they still charge you I cannot stand this company. I will be moving out as soon as my lease is up. I had a maintenance issue that needed to be addressed. When we first moved in. We got on the schedule and I had my father wait at my house all day because we could not take off of work, no one ever showed up. I called when I got home from work and they put us on the schedule again a week later we ended up fixing it ourselves, which is crazy because of all the fees we pay we might as well use the free stuff they give us, but we can't because they never show up, once again, I cannot stand this company. If you could avoid renting from them, please do it's just a hassle and scam.

I rented from Invitation Homes for a year. During this year I received horrible customer service, the home needed so many repairs. They use the cheapest & worst maintenance vendors for their work. The wait time could be up to a month to get them out there. We had a newborn in the house and temperatures were as low as 53 inside the home during the winter and 94 in the summer, they DONT care! They sent 2 small portable units for heat and air to cover a 2 story home. We ended up sleeping on the floor & couch in the living room so that everyone could attempt to warm up or cool off. 1 day late on rent, you get a notice to vacate. My bank account was breached, sent iH homes a letter from bank stating this and that they were working to resell e, was still told by IH to vacate after 3 days. Constantly dealt with bugs; they sent an exterminator out once! We had to endure future expenses. Had home professionally cleaned at move out. No damage in home, grass was mowed. The place looked better when we left than it did when we moved in. Still only received $982 refund from a $2140 deposit. $800 water and sewage bill that took almost 2 months to adjust but received vacate notice during that time and was told to pay or vacate! PLEASE PLEASE PLEASE SPARE YOURSELF THE ANGUISH OF DEAING WITH THIS SCANDALOUS COMPANY! Dallas Tanner gets richer while you get screwed!

Beware!This company is a joke…. $45.00 service fee to submit your payment online. Not to mention the additional fees they tack onto your lease. Highway robbery!

This is the most IGNORANT, INCOMPETENT, NEGLIGENT, UNFITTING, UNSUITABLE, DISRESPECTFUL company we've ever dealt with since the beginning! You should be embarrassed for how your employers treat and talk to your clients. Especially after we've been very patient and understanding while dealing with the unprofessionalism my husband and I received from Rachel Ross. I HIGHLY RECOMMEND for people to stay away from this company or you'll end up regretting doing business with them.

I have had a great experience with Invitation Homes. I am going on my 7th moths with them. For some reason my payment is not processing correctly with my bank. Then my sweet rep, Sasha Cruz, assisting me with my transaction. She made my day by letting me know that my payment went through and she sent me the confirmation email. I was even more pleased that this email was sent to me with a confirmation of payment! Thank you SASHA CRUZ for taking care of me.

The lie and literally try to steal your money by charging for things that are already done or cannot be done. For example we were charged for cleaning, power washing and mowing. All were done just prior to moving. Then we were charged $300 for carpet steaming and the house had NO carpet whatsoever. We had a work order for a leaky gaicet theat they attemptes to repair 4 times. The tech said jed have to come back because he had another appt. Then cancelled right before we moved and never finished the repair. After we moved, they then charged us $200 for the repair they failed to finish. We were there 5 years and we started with a different company that was bought by these thieves. We were told not to paint by the Invitation Homes rep at our move-out walk through because we had been there so long and they pro-rate it. They charged us $995 for painting. DO NOT give these people a dime of your hard-earned money! They charge you every month for a service fee for I don't know, a thermostat fee of $17 every month. If you sign a 2 year lease to lock in a rent rate, they charge you $80 per month for signing a 2 year lease.

This company has ridiculous surprise fees. Today all my utilities were double charged with no explanation. Now I have to be a detective and prove they were paid so I'm not charge. I have to spend an entire day handling this rather than working. Everything is an issue with this company.

Had to pay over 4000.00 just move out. They did not clean, paint or repair anything on move in but charged us for same items when we moved out. Refused to fix many things in the year we lived there. DO NOT RENT FROM THESE PEOPLE. They will lie cheat and steal to get your money.

Every year, I send my proof of Renters Insurance and also my Insurance company also sends Invitation Homes proof of my renters insurance as well. They still add their renter's insurance to our rent regardless and will never refund us our money. I cannot pay the rent unless I pay those bogus add-on charges. If it is not, it should be illegal for them to add on insurance fees without permission and when they have proof of tenants having renters insurance. I have written them a number of times and they never take off the fees and in order to pay rent, we are forced to pay the fees. Someone is making additional money off of tenants for these add-ons and I hope the Commissioners of Insurance would get involved with this practice. Invitation Homes will not provide an office phone # to call to speak with anyone as if they are hiding. It is bad enough that the rent goes up every year, they also nickel and dime you with add-ons.

This company is terrible for so many reasons! Added fees is huge on they have monthly fees for everything, from a ring door bell and "security" to homeowners insurance and air filters plus fees for them to force you to go through a third-party utility management company and many more. They will charge you to fix things that aren't your fault. The renters insurance they want you to pay for only covers THEM and the house so when a tree they knew would fall fell on my car they not only told me I would have to pay to remove it since it was touching my car, but also that the insurance I was paying for wouldn't cover any damages. Absolute nightmare of a company. I've been in this home a little over a year and have hated it from the very first month. It took a YEAR for them to give us access to the community pool because IH would not pay what they owed to the HOA.

The leasing experience is a NIGHTMARE! I received an approval/ congratulations email on Friday for a house, then on the following Monday i received another email saying the application was withdrawn due to a fraud issue with my social security number. The leasing agent was absent that day and rather than a phone call from someone else to try to remedy or clear the problem, I was on my own. After contacting all 3 credit bureaus and finding out there were no issues. I called the leasing agent back the next day and my social security number was reentered again and approved. Apparently it was initially entered wrong. AND of course the house was no longer available. We were given the option to move our application to another one of theirs home, which we did a few weeks later on 6/13 when one we liked was available. The ECD for the new house was for 7/25 and we were fine with that. A week later we were told the house would be ready sooner 7/5. We gave notice to our current landlord and started packing. ON 7/5 we received notice that the date had changed to 7/10. On 7/10 we got another notice it changed to 7/17. Finally on 7/18 we were told the house was ready. We signed all of the paperwork, submitted all necessary documents, did the move in orientation and paid all fees. Then we're told we couldn't move in until 7/23! WHY? You would think with all of of the issues created by them that they would do all they could to get us into the house as quickly as possible. That's called great customer service. Today is the 22nd and their offices are closed on the weekends, I'm not holding my breath to see if we get a key code to move in tomorrow. Oh, did I mention they have issues with their payment system but they have payment deadline. And also I had to resubmit paperwork that had already been submitted and stated on THEIR website in the tenant portal that it had been submitted.
Stay tuned, I'll be back if we don't get a key code tonight or tomorrow.
I had heard leasing from invitation Homes was great due to the up keep of the properties… but the leasing process is HORRIBLE! I wanted to walk away but we were too far in. STAY TUNED!

It has been 6 months since we have lived at this Amazing home to say the least, and we have finally settled in. I left one review before for our maintenance lady who took extreme measures to ensure we felt welcomed. However, I have been waiting with anticipation to write this next review about our property Managing Lady. And I do mean Lady with a capital L, because she, amongst the rest, has added soooooo much value to what has felt like a V.I.P experience!

Ashley Cunningham, you have brought LOVE at first site to us through your Amazing company and literally had us at hello. From the first phone call to the emails, to attending to our every need, you speared no expense of your time to ensure we were taken care of, getting the home we wanted.

I have never met a more caring and kind individual who pays so much attention to detail, all the while working extremely hard that wowed our family from the moment we connected with you, and we have been in awwwwe of you and invitation homes ever since!

Ashly you are a huge staple in this company, and I think it's safe to say that we don't know what our family would've done without you. You are a go getter! The icing on the cake and the flavor all in between, you get things done, and within 6 months, we've never seen a change in your character, attitude and mannerisms.

We were reluctant to rent a Home, and preferred to buy one until we met you Ashely. Now because of you, we feel as if we have found a place we cannot only call home but have someone in our corner who we know, will take good care of us while we are here.

Ashley, thanks for making us feel special and like if we are a big part of the invitation home family. We look forward to a long future ahead! Thank you sweetness! And thank you Invitation homes for living up to your name (invitation) we feel that every time we walk through our front door!

God bless you!

Worst company every I've been renting with them for years they barely fix anything. And they rip you off and charge you acessive fees for no reason.