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Invicta Stores

Overview

The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

value
53
quality
47
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32,192 reviews
+46
How would you rate Invicta Stores?
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Wendell H.
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You need a hub store in my area for better delivery service didn't know when it was coming came home and it was on porch don't know how long it was there but my kids were home and the driver didn't knock not cool.

Date of experience: May 24, 2020
TomasV Z.
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Nice product for a pretty good price
May 30, 2020

Nice product for a pretty good price. However, shipping cost was expensive and the time took to receive the item was longer than it should have been. Also, I was able to find a lesser price for the item at several other online locations.

Date of experience: May 30, 2020
Sergio L.
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It was an overall okay experience
June 6, 2020

It was an overall okay experience. One of the watches that were ordered for men came in for women. It took a while to get here because of the virus which is understandable. The one watch the came correctly was really nice and affordable.

Date of experience: June 6, 2020
CherAndrea G.
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Everything was alright but the processing time to the product to ship took a while. Customer service explained that it takes 3-5 business days for the product to purchase. It arrived in the two day span as promised once the shipment was sent out.

Date of experience: June 19, 2019
james c.
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It took way to long to receive my watch
August 13, 2020

It took way to long to receive my watch. Tried calling several times but no one answering the phones. I am weary to order any watches in future. I would have liked a owners manual for the watch to be included in my order.

Date of experience: August 13, 2020
Darryl H.
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It was very easy to purchase but the waiting time from order to delivery was way to long. I understand at this current time, things can be little stressed or limited but a month and a half is like I said way too long.

Date of experience: July 15, 2020
Nicholas L.
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They sent me a text advising me that they will need a signature for the delivery so I waited all day. I go downstairs to get the mail and my package was left right there in the stoop. Wasted a whole day for nothing!

Date of experience: July 23, 2020
Clinton W.
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This website was easy to navigate through and shop for watches. Excellent prices. My order came in individual Invicta watch boxes. The watches had a plastic wrapping on the watch face, back and metal band. This perfectly protected the watches. The boxes were well padded. The watches were a bargain, yet the packaging and delivery were as if I had paid full price. I will definitely buy again.

Date of experience: August 11, 2019
Luis R.
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Take too long to prepare, don't tell you an item is out of stock, I don't get messages when item is shipped it's like no one cares if I buy the brand or don't! Shame it's a nice brand and been loyal for years but service wise is a desaster!

Date of experience: July 23, 2020
Karen C.
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I ordered a watch and I did not receive it within 2 weeks. I contacted customer service and they assured me that they were getting extremely high volumes of orders and my watch will be shipped out that day. I received my order promptly. I frequently order from Invicta and this incident was a first-time occurrence. I received excellent customer service and I will continue to order from them in the future.

Date of experience: August 19, 2020
Richard B.
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I purchased for watches
October 25, 2019

I purchased for watches. For immaculate wonderful watches. I do have sad to say a problem with one of them I went to unscrew the adjustment and it popped how about in my hand, and I know that's not supposed to happen. I've tried calling, and I keep getting the runaround. A brand new watch. All I ask is, that it be replaced and I can't even get that done.

Date of experience: October 25, 2019
Gary H.
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I've watched YouTube videos about what's fake and all that. For me I know I'll always want anything that looks good to be the imitation because I can't get my mother's voice out if my head about needing more than one of anything. Self schooled in Mens watches I just learned of trench watches from WW1 that were basically pocket watch put on a strap. I'm going after the Invicta Pro Diver, Black Dial, 42 mm w/14.5 case, classic black bezel, Automatic. Have you know I watched your Pro Diver compared to Omega. A man takes his watch to Mexico. I want that specific one. Looking forward to owning it. Don't change a thing. I enjoy the box, perfection, the yellow shell like top on which to lay the piece on as it shines out like a jewel in the night. I am a fine Arts illustrator and Art Director/Photographer. I'd love to work for you on Product/Table Top Photo s?

Date of experience: October 23, 2020
Patricia C.
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The watch is beautiful and awesome price, but I have to say it was very frustrating getting customer service representative no one answers the fone and I send about 3 email asking for a update on my purchase it took forever to get answer & to get the watch! After all I am Very pleased with the watch.
Thank You

Date of experience: June 17, 2020
Catherine S.
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Love the watch!
August 28, 2019

Love the watch!

Just wanted to let you guys know I never received an email telling me the watch had shipped. So, I did not know to look out for it or did not have a tracking number. Also, it was delivered to the wrong address. The person who received it was very honest and brought it to my house. Please in the future send an email to let me know it has been shipped and a tracking number. I was lucky this time to have the watch returned to me, I might not be that lucky next time.

Thanks.

Date of experience: August 28, 2019
Christina R.
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Heard bad things about automatic watches but this thing works great and looks good! I do alot of hard work (lifting, moving furniture floor finishing exc) and this watch hds up well and keeps decent time and looks great even received complements at work!

Date of experience: October 13, 2020
Brandon H.
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This is my third watch I have ordered from Invicta because I really like the looks and the price. The first two lasted about three to four months before the watch band both broke.One literally fell off at the dinner table. I talked to a few people that had the same problem with silicon/rubber watch bands. I really haven't recommended anything with those bands in a while. And I really liked the one I ordered and it has the same band.I try not to wear it a lot in hopes it will last longer than the last two.

Date of experience: October 7, 2020
Dean B.
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I was upset considering I purchased the item no more than a week ago at a much higher price than what it is now. On 9/24 purchased the bracelet for $67.00 today same bracelet on 10/5 for $24.00. I have been taken advantage of on this product I am not happy considering I am a collector of all the watches.

Date of experience: October 6, 2018
Justin B.
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Love my Superman watch!
January 9, 2019

Love my Superman watch! Its definitely a conversation starter! Only issue i had was it didnt come in the Superman themed box it was supposed to come in. Contacted through email and said they will send me one when they get them back in.

Date of experience: January 9, 2019
James H.
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I received my order in a timely manner and was Happy to see it. I ordered 2 watches one for me which was awesome and one for my wife which had issues time she opened the box. The watch was not in the paper sleeve, not on the pillow and the bracelet was very scratched up on one side. Looked like a return from someone. My wife said she was ok with it but I was not.

Date of experience: March 19, 2019
LaMar M.
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I don't think I'll be ordering anything again. The price was great, but the time frame was too long. It took almost a month to receive my watch. Fed ex kept switching my Delivery date, and it took 2weeks before my order was processed

Date of experience: June 7, 2020