Invicta Stores

I am very pleased with your product but your customer service and delivery process leaves a lot to be desired. Trying to contact on the phone is virtually impossible I tried several times to contact by phone once was on hold for over 2 hours try it again at 9 in the morning when you opened and still had a 45 minute wait. I will never order another product through Invicta stores.

Bought this watch for my boyfriend for his birthday. Went 3 weeks without hearing anything, tried to call to get an update and waited on hold for 45 minutes before I just hung up. A week later finally got a tracking number

I own several Invicta Reserve watches and have yet to be disappointed by any new purchase. These watches not only make a statement, but are functional and well built. The quality is unmatched and I put these watches up against ones that cost thousands more. I'm constantly getting compliments no matter which one I wear. I am an Invicta customer for life!

With all next/two day deliveries now days waiting weeks seems very long. Secondly, when the watch arrived the battery was dead and we had to pay to have it replaced before ever wearing it. This is the 6th Invicta I've purchased.

Other retailers are selling same product for less. 3 day price guarantee is WAY too short.
Price of watch I bought the week before went down 50 dollars less than 2 weeks after I bought it and no adjustment was allowed.

Received product on time and as ordered and it was well packaged.

I have been a big fan of invicta watches since the first one that my brother gifted me. Awesome build quality and looks just fantastic. I would love to see Invicta build some solar watches or watches with 5-10 year battery life instead of 3 years.

Invicta stores service was fine. It took 8 days after the initial delivery date to receive my watch due to FedEx messing up. Not pleased at all with them. World give them a negative rating on both delivery and customer service.

The website often has issues which makes it difficult to shop. When I called customer service, they even had trouble with the site. Watches at the high end price point should not be sold on a website that has numerous problems.

Simple easy shopping experience I'll definitely be back to shop again. Invicta makes a great product so stylish an amazing looking exceptional timepieces at a great price point. I will be purchasing more Invicta watches for sure in the near future.

I ordered three watches in this order, one appeared to be used and didn't work.
A little hassle getting return shipping labels but after a few emails back and forth I sent damaged watch back. Now just waiting for the refund.

Great watch, compliments everywhere I go, my concern was the delivery time, yes I was forewarned about how and when the watch will be delivered but still wished it actually showed up within 3-5 business day. Overall the watch itself is a 10 out of 10. I'm buying more from here, even as gifts.

Great price, excellent products. The only issue is how long it takes from the time you order until it actually ships. That is understandable given the circumstances during this current pandemic. Overall I love Invicta products and have many. I will continue to purchase these watches because they are amazing!

After an initially very unsatisfied experience with you customer service department I was called back by one of the supervisors. She did a fantastic job and I am quite pleased with the end result.

Thanks

I may have overlooked the fact that some companies smooth operations were affected from the Corona Virus Pandemic. My order was placed during this time period and complete processing was delayed due to these unfortunate circumstances. This company did compensate me for the delivery delay with a no time restriction discount on my next purchase. That was a great business gesture and smart move!