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Invicta Stores

Overview

Invicta Stores has a rating of 4.7 stars from 34,754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Invicta Stores most frequently mention great prices, new watch and christmas gift. Invicta Stores ranks 218th among Watch sites.

service
50
value
53
shipping
53
returns
27
quality
47
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32,192 reviews
+46
How would you rate Invicta Stores?
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David A.
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I'd purchase total of 4 Watches recently within few weeks. Only had issue with one that it was shipped way too long, and after numerous contact it finally arrived. Other than that no problem. I like Invicta watches and will purchase more. Keep up the good work with great products. Thank you

Date of experience: August 27, 2020
Marcie W.
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Sometimes hard to sift through all the offers and find exactly what you're looking for, once located it's fine. I did send a request to reset my password several times but never got a response, so I just created a new account.

Date of experience: December 6, 2019
Shelby Z.
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Great product!
October 17, 2017

Great product! I actually ordered the wrong watch, realized it immediately after doing so. I contacted Customer Service and they fixed my order ASAP! Website extremely user friendly & will definitely order again in the future!

Date of experience: October 17, 2017
A S.
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I purchased a new watch for my boyfriend's birthday. I was completely satisfied with the delivery (about 3 days after purchase), product itself, and my boyfriend loved it. Would definitely shop again and recommend to others.

Date of experience: December 5, 2017
Steve T.
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Great watches and prices but customer service is at an all time low... impossible to reach and delayed my order by three weeks without notification... had to call which took me three tries on different days literally on hold for 37 minutes as the shortest wait... the first two times I hung up after over 40 minutes. Then the service person looked up my orders... yes I ordered two watches. She said well we were closed until 1-2-20 so nothing was processed. All they had to do was send out an email to existing customers with open orders of the company holiday schedule. I respect the holidays for people I just wanted information. I was charged immediate over $600 so maybe a little information would have been appropriate. I am a lean analyst in logistics... I would have had 5 to 6 easy solutions for you as a company. Anyway the product is what sells you... I have six watches now but am very hesitant to order from you again. Maybe you can use this as a learning review.

Date of experience: January 19, 2020
Jim A.
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Customer Service is so poor that I would give it 0 stars if I could. Gave up on phone after being on hold for over an hour. Why have a contact us button on the web site when you don't even return emails. Read other reviews on the internet and you will see other customers feel the same way.

Date of experience: January 12, 2020
Florida
1 review
0 helpful votes
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Good quality and service
June 28, 2023

Received both watches in a timely manner in excellent condition. They were beautiful and nicely packaged. I purchased them as gifts.

Date of experience: June 28, 2023
New York
1 review
0 helpful votes
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Gift watch
November 18, 2017

Delivery was a little later than scheduled but all in all, still very satisfied with the product. Great variety and selection.

Date of experience: November 18, 2017
enidia v.
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The representative I spoke with really did not seem that he could take care of the situation.He obviously had to put me on hold several times and ask questions.I'm always very happy with the product Though...

Date of experience: March 24, 2020
Priscilla G.
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Was shopping for an anniversary gift for my husband and he likes leather bands on his watches. Decided to go with this one because it had the big face and brown leather band that he wanted. It's also a very heavy watch.

Date of experience: March 25, 2020
S T.
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QUICK shipment and delivery...
February 2, 2019

QUICK shipment and delivery...

Bought the Jason Taylor Bolt Zeus Hybrid #******* that came with JT 3 slot dive case for $370.00 shipped.

This watch average cost on any website i went to was between $490 to $600.

I jumped on the sale Invicta store had as soon as I saw it!

The watch is stunning in person...I have 15 Invicta watches so far.

This one is my favorite!

Date of experience: February 2, 2019
California
1 review
0 helpful votes
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Perfect timing!
January 6, 2018

Selections and prices were great! Just in time for the holidays. Packaging was nice. Entire purchase was a breeze. Thank you.

Date of experience: January 4, 2018
Texas
1 review
0 helpful votes
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Awesome service
December 31, 2017

Great watches fast service will be ordering more came in a really nice box an got right in time for Christmas

Date of experience: December 30, 2017
Illinois
1 review
0 helpful votes
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Stunning
January 15, 2018

The watch is awesome quality and looks great on. Its a good size in width for my big and tall boyfriend.

Date of experience: January 14, 2018
Chris T.
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First time..
June 1, 2019

First time.seems ok so far...heard it's best not to deal with customer service. I likely will never call or ask for any after my first call years ago. Can't even tell me what battery I need? Links that are impossible to find for bracelets? $109 for a silicone strap? Come on!

Date of experience: June 1, 2019
Van S.
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I've been waiting for this watch to go on a super great sale. Thank you Invicta.
Packaging however could have been improved upon. The watch was loose in the box and there was no warranty card inside. Other than that, it's beautiful.

Date of experience: March 15, 2018
Ana R.
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Would've liked more details about the features of the watches (glow in the dark, waterproof, shatter resistant, etc.). And would love to make a "wish list" for future purchases. But the site worked well & quickly.

Date of experience: June 18, 2018
Juanita B.
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I've ordered many watches from this company
April 27, 2018

I've ordered many watches from this company. After ordering, I found them online cheaper than what I paid for them so I was slightly disappointed at having to pay $15 to $20 more for each watch. I potentially could have saved $45 to $60 is more! I will make sure I shop other sites before buying from here again. The quality was just so so with these 3 Invicta watches., which didn't seem to be up to their normal standards, but I gave them as gifts anyway.

Thank You so much
Juanita Brown

Date of experience: April 27, 2018
Ryan B.
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Overall, Invicta makes excellent watches
July 8, 2019

Overall, Invicta makes excellent watches. They're big, sturdy and really nice. I got one damaged watch on a previous order that clearly had been damaged prior to shipping. Invicta took it back right away and I picked another item as the other was out of production. Customer service is excellent and so is their merchandise.

Date of experience: July 8, 2019
Laurance B.
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Very satisfying shopping experience overall: the website runs smoothly and intuitively for the most part, free shipping with reasonable speed and package tracking, superlative sale pricing, and responsive customer service. Individual product pages could use more informative descriptions and additional photos though.

Date of experience: September 29, 2019