The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Three stars from me indicates that my expectations were met with this transaction. Three stars is a decent rating. If I'm disappointed the rating declines, if I'm pleasantly surprised, additional stars are added.
Really had a hard time taking out links in the band, not a problem from Invicta store. I would suggest adding some pins used to remove the pins from the band.
I have ordered a watch repair kit for $9.00 from eBay. When I receive it, I will finish taking 2 more links out, so, the watch can be worn.
Thanks, very satified,
James C. Edge
The venom watch is sooo gorgeous, I just love looking at it and I also get an excitement rush because of the beauty of the bracelet, bezel and dial. Truly a work of art. Different from my other venoms. I love this watch immediately when I unpacked it. This watch is more beautiful in person than the picture. Pictures don't do it justice. If invicta made a rose tone version with the same gold center links, bezel, and dial trim, I would definitely buy it! Thanks for making another beautiful watch invicta.
My only disappointment was I did not receive notification that my product had been shipped so I could track my purchase. The watch was a surprise/gift for my husband. He saw the package since I had no idea that it was shipped, I did not have an opportunity to hide it.
You don't let me select a different address to ship to vs the one on my card. You should have an address field for the card im using and one for shipping. If you have a way you can do this, it is very hard/confusing as to how
Excellent all through. Shopping and payment processes excellent. Delivery time as good as it gets. Product quality is excellent, higher than expected and higher than some top names I have had. Thank you!
I have purchased several Invicta watches from this website and have always received exactly what I ordered for a very reasonable price. I am totally satisfied with the service and especially the price.
I collect these "beyond belief" watches for my Son-in-law, Grandson, and Grandson-in-law; and, have for several years. This was the first time I've ordered from the Invicta Store, and was delighted with the price and selection. I have always ordered from the shopping network that spotlights Invicta and delicious deals. Trust me...I will be visiting the store MORE often!
Found great variations of timeless pieces. You can find a great watch at any price you are comfortable with!
To be honest I really do not get the impression you care about service after you sale a watch. Also why did it take almost two week to get the watch shipped? I guess you could blame Civid-19 but I have previous experience with Invicta.
Got a matching set for my girl and I. She has never owned a great watch and the one j bought her goes with most of the jewelry she has.
It took 13 days for my watch to get here and when my watch arrived here the glass on the side was broken and I called in repair they gave me a return slip and they will not send me another watch until they receive the old watch there goes my Christmas gift. I will not revive my Watch because you guys sent me a broken watch no one is checking the Watch before it gets sent in customer thank you
I bought this for my dad as a Christmas present. He has a very old watch and i wanted to buy him an Invicta. I have quite a few Invicta watches and I love them. I was very happy with the price and the time in which i received the watch. I will definitely buy again!
My wife really love the way the watch was designed and look. Would gladly buy another watch from site.
The time it took to get my product was horrible. And after all the time, I still didn't get the one I wanted as I was told it was no longer in stock. There needs to be a quicker communication when you make a purchase. If it was not available I should have been notified in a timely manner.
I was happy with the speed of shipping however one of the watches arrived with a dead battery which I sent that one back the other watch I'm completely satisfied with... Will continue to shop in the future.
My first order was cancelled by your system one day after received the email confirmation.
The payment was already in pending payment on my credit card.
Then I had to put another order with another credit card information.
Every order went exactly as stipulated except for one order. I recieved my watch and it didn't work properly. I had to get it fixed myself.i spent $100.00 to fix it. Other than that my experience has been great.
Very simple and easy shopping experience. However, when I entered a coupon, the system did not tell me my product wasn't eligible for a coupon. I had to call customer service to check why the coupon/promo was not working.
Love these watches! Invicta is a very well made watch and I love how big and how different each one is! Prices are great too! I will continue to buy many more watches from Invicta Watch Company! Thanks
Answer: Seem to be actual Invicta watch, has a warranty and everything
Answer: The same here. No follow up email I told the rep and wanted to know why was that. On hold for one hour and I still feel like my questions weren't answered regarding as to when will I receive my watches. I will never order again.