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Invicta Stores

Overview

The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

value
53
quality
47
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32,192 reviews
+46
How would you rate Invicta Stores?
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William E.
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Three stars from me indicates that my expectations were met with this transaction. Three stars is a decent rating. If I'm disappointed the rating declines, if I'm pleasantly surprised, additional stars are added.

Date of experience: September 28, 2019
James E.
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Really had a hard time taking out links in the band, not a problem from Invicta store. I would suggest adding some pins used to remove the pins from the band.

I have ordered a watch repair kit for $9.00 from eBay. When I receive it, I will finish taking 2 more links out, so, the watch can be worn.

Thanks, very satified,

James C. Edge

Date of experience: August 6, 2018
David B.
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The venom watch is sooo gorgeous, I just love looking at it and I also get an excitement rush because of the beauty of the bracelet, bezel and dial. Truly a work of art. Different from my other venoms. I love this watch immediately when I unpacked it. This watch is more beautiful in person than the picture. Pictures don't do it justice. If invicta made a rose tone version with the same gold center links, bezel, and dial trim, I would definitely buy it! Thanks for making another beautiful watch invicta.

Date of experience: December 25, 2019
Dorrie S.
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My only disappointment was I did not receive notification that my product had been shipped so I could track my purchase. The watch was a surprise/gift for my husband. He saw the package since I had no idea that it was shipped, I did not have an opportunity to hide it.

Date of experience: January 1, 2020
Donovan D.
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You don't let me select a different address to ship to vs the one on my card. You should have an address field for the card im using and one for shipping. If you have a way you can do this, it is very hard/confusing as to how

Date of experience: December 20, 2018
david w.
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Excellent all through
April 15, 2020

Excellent all through. Shopping and payment processes excellent. Delivery time as good as it gets. Product quality is excellent, higher than expected and higher than some top names I have had. Thank you!

Date of experience: April 15, 2020
Brad H.
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I have purchased several Invicta watches from this website and have always received exactly what I ordered for a very reasonable price. I am totally satisfied with the service and especially the price.

Date of experience: May 11, 2019
patricia t.
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I collect these "beyond belief" watches for my Son-in-law, Grandson, and Grandson-in-law; and, have for several years. This was the first time I've ordered from the Invicta Store, and was delighted with the price and selection. I have always ordered from the shopping network that spotlights Invicta and delicious deals. Trust me...I will be visiting the store MORE often!

Date of experience: October 28, 2020
Indiana
2 reviews
0 helpful votes
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Great Stylish Watches
March 17, 2023

Found great variations of timeless pieces. You can find a great watch at any price you are comfortable with!

Date of experience: March 17, 2023
Randy C.
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To be honest I really do not get the impression you care about service after you sale a watch. Also why did it take almost two week to get the watch shipped? I guess you could blame Civid-19 but I have previous experience with Invicta.

Date of experience: September 21, 2020
Texas
1 review
0 helpful votes
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A time for style!
September 8, 2022

Got a matching set for my girl and I. She has never owned a great watch and the one j bought her goes with most of the jewelry she has.

Date of experience: September 8, 2022
Ricky W.
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It took 13 days for my watch to get here and when my watch arrived here the glass on the side was broken and I called in repair they gave me a return slip and they will not send me another watch until they receive the old watch there goes my Christmas gift. I will not revive my Watch because you guys sent me a broken watch no one is checking the Watch before it gets sent in customer thank you

Date of experience: December 21, 2019
Nick W.
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I bought this for my dad as a Christmas present
December 1, 2018

I bought this for my dad as a Christmas present. He has a very old watch and i wanted to buy him an Invicta. I have quite a few Invicta watches and I love them. I was very happy with the price and the time in which i received the watch. I will definitely buy again!

Date of experience: December 1, 2018
South Carolina
1 review
0 helpful votes
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Rose Bling
August 28, 2017

My wife really love the way the watch was designed and look. Would gladly buy another watch from site.

Date of experience: August 28, 2017
Cheryl W.
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The time it took to get my product was horrible
December 27, 2019

The time it took to get my product was horrible. And after all the time, I still didn't get the one I wanted as I was told it was no longer in stock. There needs to be a quicker communication when you make a purchase. If it was not available I should have been notified in a timely manner.

Date of experience: December 27, 2019
Ryan S.
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I was happy with the speed of shipping however one of the watches arrived with a dead battery which I sent that one back the other watch I'm completely satisfied with... Will continue to shop in the future.

Date of experience: February 1, 2020
Karen R.
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My first order was cancelled by your system one day after received the email confirmation.
The payment was already in pending payment on my credit card.

Then I had to put another order with another credit card information.

Date of experience: February 10, 2020
Timothy S.
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Every order went exactly as stipulated except for one order. I recieved my watch and it didn't work properly. I had to get it fixed myself.i spent $100.00 to fix it. Other than that my experience has been great.

Date of experience: February 14, 2020
Denise P.
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Very simple and easy shopping experience
December 5, 2018

Very simple and easy shopping experience. However, when I entered a coupon, the system did not tell me my product wasn't eligible for a coupon. I had to call customer service to check why the coupon/promo was not working.

Date of experience: December 5, 2018
Kristine E.
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Love these watches!
January 13, 2019

Love these watches! Invicta is a very well made watch and I love how big and how different each one is! Prices are great too! I will continue to buy many more watches from Invicta Watch Company! Thanks

Date of experience: January 13, 2019