business logo of Invicta Stores

Invicta Stores

Overview

The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

value
53
quality
47
This company does not typically respond to reviews

Instant Feedback

32,192 reviews
+46
How would you rate Invicta Stores?
grey star
grey star
grey star
grey star
grey star
Cecil S.
0 reviews
0 helpful votes
Follow Cecil S.
Unfollow Cecil S.
Send Message
Share Review
Report Review

The stem on an in I take watch I purchased before this one broke after about 5 months of use. I returned it requesting repair and was told the cost of repair would exceed what I paid for the watch when it was new.

Date of experience: May 21, 2020
Mahel H.
0 reviews
0 helpful votes
Follow Mahel H.
Unfollow Mahel H.
Send Message
Share Review
Report Review

The option for coupon codes didn't work, and I had a lot of trouble getting through to customer service to ask a question about the watch I was purchasing. Taking a chance and hoping I don't have to return it, but it was frustrating.

Date of experience: June 14, 2020
Eric H.
0 reviews
0 helpful votes
Follow Eric H.
Unfollow Eric H.
Send Message
Share Review
Report Review

I owned invicta watches for years and love the products that you offer and love the variety that invicta offers and prices ranges. The looks, the craftsmanship, and design of the watches are unique. I give them 5 stars for all rates due to they get it shipped fast, and offer great warranty and services when needed and I highly recommend go invicta for better quality

Date of experience: September 19, 2019
Delorise K.
0 reviews
0 helpful votes
Follow Delorise K.
Unfollow Delorise K.
Send Message
Share Review
Report Review

I never got an email stating that my product was out for delivery. It just showed up at my house one day. I kept looking to see any tracking information and there was never any. I thought that my items were never mailed out

Date of experience: August 11, 2019
Darnell S.
0 reviews
0 helpful votes
Follow Darnell S.
Unfollow Darnell S.
Send Message
Share Review
Report Review

I love these watches, but my last order was a little delayed. I had to check on it, but it arrived quickly after my inquiry. That's why you get the 4 instead of the 5 star rating I gave you before. Love these watches.

Date of experience: August 12, 2020
Illinois
1 review
0 helpful votes
Follow judith m.
Unfollow judith m.
Send Message
Share Review
Report Review

Watches are great
September 9, 2017

Only problem we have is the stores are too far from us when something
Goes wrong with the watch and other jewleru stores can't fix theml

Date of experience: September 8, 2017
Vanessa C.
0 reviews
0 helpful votes
Follow Vanessa C.
Unfollow Vanessa C.
Send Message
Share Review
Report Review

Everything was fast and easy
June 21, 2017

Everything was fast and easy. I was a little perturbed when I saw the price was 40% off the day after I had ordered it. It felt like a place much in the gut but I'm glad my husband was happy with it and that it was on time for Father's Day.

Date of experience: June 21, 2017
jose v.
0 reviews
0 helpful votes
Follow jose v.
Unfollow jose v.
Send Message
Share Review
Report Review

I love invicta
April 7, 2020

I love invicta. I don't have a lot but a small collection. Ever since my first purchase i have never had an issue, everything from purchase to delivery has been top class, Love the company and will continue to purchase as long as i can. I recommended to my family and friends.

Date of experience: April 7, 2020
Karol E.
0 reviews
0 helpful votes
Follow Karol E.
Unfollow Karol E.
Send Message
Share Review
Report Review

I loved the watch very much, extremely pretty, but I could not read the numbers. Too much beautiful butterfly in my way. I did return the watch and maybe I can find something I can read better. You have wonderful looking watches. Thank you Karol Ehlers

Date of experience: March 12, 2018
George R.
0 reviews
0 helpful votes
Follow George R.
Unfollow George R.
Send Message
Share Review
Report Review

This was a replacement helmet watch box because the first one I ordered received broken but I did have to call Invicta three or four times to get it straightened out before they finally got some in stock and sent me one they were supposed to return calls and only one person did but then did not return the call again as said.

Date of experience: July 11, 2020
Karen W.
0 reviews
0 helpful votes
Follow Karen W.
Unfollow Karen W.
Send Message
Share Review
Report Review

I ordered 2 watches and 3 weeks later i received an email that they were out of stock and i would receive a refund. Afterwards i went on the site and they are still for sale and do not say they are sold out. Not happy.

Date of experience: July 14, 2020
Labeth F.
0 reviews
0 helpful votes
Follow Labeth F.
Unfollow Labeth F.
Send Message
Share Review
Report Review

My guy sent me a picture of a particular Invicta watch with a model number. Well, being the awesome girlfriend that I am, I quickly went to the Invicta website and found the watch. It was easy and there was also a coupon available to use.

Date of experience: April 27, 2018
Michael S.
0 reviews
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Send Message
Share Review
Report Review

The watch broke the first time I wore it, the crown fell off. Now, to repair/replace it I have to send the broken watch to your repair center, that cost $28.00. Things are not going good with me and Invicta at hr moment.

Date of experience: July 11, 2020
Walter S.
0 reviews
0 helpful votes
Follow Walter S.
Unfollow Walter S.
Send Message
Share Review
Report Review

The watch was a gift and time sensitive
July 22, 2020

The watch was a gift and time sensitive. I ordered it several weeks ahead of time and I received notification that the order was receive and that I would be notified when it would ship. I called two or three times and asked for a status, but never received a response. I finally sent an email and the response ended up in Spam. Finally the order arrived after I purchased another watch. However, I never received the notification that it shipped. You have terrible customer service and I will never purchase anything from you again. Service and prompt and accurate communication are essential.

Date of experience: July 22, 2020
rosco j.
0 reviews
0 helpful votes
Follow rosco j.
Unfollow rosco j.
Send Message
Share Review
Report Review

I was introduced to invicta by my son 3 years ago. I wasn't ready to take the first step in ownership at that point in time. Now that he's 18 and graduated from high school. I decided to get us both matching watches to celebrate his accomplishments and symbolize our bond. Since my first order in June. I have purchased 3 more of the unique time pieces. I love the products and craftsmanship. Thank you so much.

Rosco

Date of experience: August 19, 2020
Richard K.
0 reviews
0 helpful votes
Follow Richard K.
Unfollow Richard K.
Send Message
Share Review
Report Review

Everything is fine, slow on shipping out and hope to who ever you pray to that the item doesn't get lost or delivered to the wrong place from Fedex because neither will Fedex nor will Invicta cover your loss!

Date of experience: November 26, 2019
Anthony M.
0 reviews
0 helpful votes
Follow Anthony M.
Unfollow Anthony M.
Send Message
Share Review
Report Review

I put in three orders (2 in addition to this one) on or around the 14th of December. All three were suppose to be gifts and all 3 to date have not been received. I E:mailed you once already and received a cookie cutter response. Very disappointed to say the least.

Date of experience: December 28, 2019
Lynda C.
0 reviews
0 helpful votes
Follow Lynda C.
Unfollow Lynda C.
Send Message
Share Review
Report Review

I accidentally ordered the women's watch on this order. I emailed that day to see if I could cancel, and ordered the men's that same day. I never heard back on the email I sent, so I sent another this past week, and this is the first I've heard anything. I'm trying to find out how to send back the incorrect watch for a refund.

Date of experience: November 3, 2018
New Jersey
1 review
0 helpful votes
Follow Samuel S.
Unfollow Samuel S.
Send Message
Share Review
Report Review

Great item, but will not order from you again because you did not price match. Plus, now you are offering 15% discount online. Sorry...

Date of experience: October 21, 2017
Angela C.
0 reviews
0 helpful votes
Follow Angela C.
Unfollow Angela C.
Send Message
Share Review
Report Review

Great discount
December 30, 2017

Great discount. The only reason I gave 4 stars was due to the way the product came in the packaging. The overall packing was great. But, once I opened the yellow box, I was a little concerned. The watch was not fastened at all and was laying on top of the pillow it was supposed to be wrapped around. The booklet inside the box was also tossed about and bent up. The watch did not appear damaged. But, since it was not fastened in the box, I did wonder if the watch had been thrashed around during shipping. So far, it is working just fine. My husband loves the watch and wants to order another.

Date of experience: December 30, 2017