Overview
The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
There was a mixup with the shipping and I had to call to get it corrected. I was told the shipping labels were mixed up and I received an e-mail showing my ordered had been delivered. It had not. I was also sent the wrong tracking number. It took a week and having to call customer service twice to get my order. When the two watches arrived one looked like it had been opened and tried on by someone. In all both are very nice watches.
Shipping was extremely slow. Not only did it take several days from ordering to shipping, but FedEx is the worst, and slowest shipper out there. Then when it did arrive on July 9, it couldn't keep the time correctly. It gained 45 minutes over 8 hours, so I returned it the next day.
I have since ordered another watch on July 23rd, order #*******, that has not yet arrived, nor have I been notified that it has shipped. So incredibly slow...
I would not use Fed Ex but I'm just glad it came... fed ex came to an apartment building and just left a note... I was home. They could have just rang the bell. But the buying experience and price where awesome!
This order was processed in a timely manner. My second order placed on November 26th is still in the 'Processing' stage today (December 8th for an 'In Stock' watch; Order no. *******). I will await closure to this order before considering future purchases at this juncture.
D. N. Ellis
Everything was out of stock on the website or there was only 1 or 2 left. I was buying watches for my groomsmen. So that was an issue.
I never received a shipping confirmation giving me tracking numbers. Order showed up, split into 2 packages, almost a week apart from each other. I had to call the customer service line to find out if the 2nd package had been shipped.
One of the watches arrived with a dead battery! Not working out of the box is not appealing. So that required me to go out and get a new battery installed, more money out of my pocket, on top of the money I paid for supposedly brand new, working watches
I have purchased many invicta watches over the years and love them.I love the quality for the price always.But I did not receive my receipt invoice info that I usually always get on my last 2 purchases. I love Invicta. Al Pray
It was great, found what I was looking for! It was delivered fast, just have to pay extra. I realized I would have saved more if I waited for Black Friday but I'm happy with the quality of the watch so far.
I purchase two Invicta watches, of which I am pleased with both. The one minor issue was that both watches needed battery replacements at the start. I had both watches tested before purchasing new batteries. Nevertheless, both watches are doing fine now...
I got my first Invicta watch on a cruise last year. I love the watch! However, I have found that it's better to just go direct through Invicta. The selection and even the pricing is better. You now have a loyal customer!
Great selections. Quality products. I heart Invicta. Looking to purchase more Jason Taylor products.
I understand the guidelines that it will take up to (4) days to process orders. When I pay for overnight it better not be 3 days again after you process my orders
I was refunded for shipping and happy with my product.
Wrong item eas delivered to me. I received a Popeye cartoon Invicta, yellow and white band watch that looks for a teenager and not for a retired law enforcement officer. I review my order and send me the one I order. Thanks.
I'm a little disappointed because I made an order and about a week later when I was expecting a delivery, I got an email stating that the item was out of stock.
But re the other items, I was happy with them
The watch took 'way too long' to arrive! It was really tight on my wrist & did not look as good as it did on the website! Called customer service two times & no one really knew anything... Not a good experience!
It took too long to delivery and it gave me a hard time with the CS because the only response I get was: 'you have to wait. We are receiving a lot of orders.' It took almost a month to get the the order and yours quickly response was: 'cancel and refund or wait'. A very automatic response. I didn't even talked with a real person. Ridiculous. Also in my complaint I sent a email with a screen shot print about 1hour waiting in the phone and no response at all. Your customer service sucks, it's disrespectful with the customer offer a poor service like this especially coming from a big company as yours.
I love the watch I got it looks better than it did online and my wife loves it more since it was for her. It was shipped out fast and without any inconvenience I look forward to many purchases in the future
I paid for expedited shipping and did not receive it. When I contacted customer service, I was told I ordered too late in the day and that there was no weekend delivery and Monday was a holiday. This was not communicated at the time of purchase. I requested a refund for the service and was told no. I would appreciate follow up on this issue.
My order took two and a half weeks to get to me. I called one one occasion and the customer service representative was very rude. I called on two more occasions and each time the customer service representative could only offer me an apology. The last time I asked to speak to a supervisor and I was told their in a meeting. I will not be buying any more watches from this site anymore.
The watch I purchased was delivered in less than satisfactory condition, and not in the incredible packaging and condition all the watches I've ordered prior had been delivered in. I contacted your customer service department and the lady I spoke with was beyond helpful and apologetic, and corrected the issue immediately. I have not experienced such incredible customer service in a very long time... Thank you for the amazingly beautiful time pieces you create and for having such a great customer service department to handle any issues that you may have. I will definitely continue to do business here! Thank you again...
I received the time piece which was very nice, however the watch had a small defect on band mount and the band was not what I expected...watch was returned on 11/7/2018...I will still do business with Invicta...thanks
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- Hollywood, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members