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Invicta Stores

Overview

The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

value
53
quality
47
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32,192 reviews
+46
How would you rate Invicta Stores?
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Alexey T.
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I ordered 3 watches and two of them came without any wrapping at all! They all with scratches. I suppose these watches were display models or were returned. But they were sold to me as brand new! I'm dissapointed again!

Date of experience: May 31, 2020
Mike W.
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It took way to long to receive my watch
August 9, 2020

It took way to long to receive my watch. I even ordered a watch with 2 day shipping & had to call customer service. They refunded the extra money for express shipping & it took 10 days to get the watch? In my opinion that is BAD customer service for taking 10 days when an item is ordered express. What's the purpose of having express shipping if you can't meet a simple time line?

Date of experience: August 9, 2020
Paul R.
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Load time slow, making me reenter card info I already entered seemed suspicious. Didn't get shipping info sent to me until watch was a day or two away. Watch went 10 bucks cheaper day after i bought. Watch looks nice.

Date of experience: August 22, 2020
Ray S.
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I love and collect Invicta Watches
July 18, 2017

I love and collect Invicta Watches. I would really love it if you had a Gold Tone X-Wing with a gold tone bracelet, like the silvertone one I just purchased. This watch is one of the most beautiful in my collection. In fact I like it so much that it has become my favorite watch.

Date of experience: July 18, 2017
Dave H.
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The product arrived in a timely manner and was as advertised. Invecta provides quality products at a fair price. I bought this watch as a graduation gift for my great niece, primarily because I have enjoyed the ten Invecta watches in my personal collection. Keep up the good work!

Date of experience: May 22, 2018
MsQ L.
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Great selection!
December 10, 2019

Great selection! I was very disappointed when the one item I really wanted and paid for was refunded back to me with no explanation. Other than that very satisfied with the process I have made several purchases and this was the first time I had this experience.

Date of experience: December 10, 2019
Eddie G.
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Overall everything was good, my only complaint is the delivery company that was used. I was home the day of the delivery because I was waiting and I didn't even know they came by until I opened my door and found a slip on my door. Then it took another week to go pickup my merchandise at the shippers store.

Date of experience: October 2, 2020
Derrick B.
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I contacted customer service on several occasions via email and phone and was unable to get a response. I never received an email back regarding my question. When I called several times, I was on hold for over an hour without ever getting to speak to anyone.

Date of experience: December 26, 2019
Michael G.
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The price of the watch that I ordered dropped by $50.00 the same day that I placed my order. I called 3 separate times to speak to Customer Service about a price adjustment. I spent a total of 1 1/2 hours on hold trying to speak to someone. I gave up trying to speak to someone and emailed Customer Service 2 weeks ago now and still...NOTHING. I have over 100 Invicta Watches in my collection and this purchase may be my last one. This lack of customer care is unacceptable.

Date of experience: January 14, 2020
Ethan M.
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I love the watch that I received from Invicta
October 15, 2018

I love the watch that I received from Invicta. I wear it everyday, and I am going to order another one for my birthday. The design and quality of this watch is exactly what I was looking for, and is why i will be a returning customer.

Date of experience: October 15, 2018
Jerry F.
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I always get my watches from Invicta web site great price and deal on high quality unique watches. Always get items delivered quickly and always packaged securely. I would suggest this website to friends, family and anyone who ask about my watch. I always tell them about the website and the amazing deals.

Date of experience: April 23, 2020
David W.
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Fast and easy purchase and check out however, very slow in processing my order but take the money right away. Then when called to ask where my order is. The customer service was not helpful and said we are 8,00 orders behind you will get it when you get it.

Date of experience: May 23, 2020
Daniel B.
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The watch that I received was beautiful, but, the online pic of it didn't show or tell how large and heavy it would be, so it was overly large and heavy. I had to return it and buy another size. I haven't received the new one yet but anticipate
A better fit for me.

Date of experience: April 18, 2019
MARION E.
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I had to call Customer Service because I initially only received half my order. I was told about a refund and my other half would be on its way. I could have been notified about the split order and delay by Customer Service by email. Other than that, great products and overall service.

Date of experience: April 23, 2020
Harold D.
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I'm very satisfied with my new watch and overall experience with Invicta! The watch is beautiful and looks very much like a more expensive Tag Heuer diver's watch. I plan to continue shopping with Invicta and continue a collection of these beautiful watches.

Harold Dodd
Pace, Florida

Date of experience: March 19, 2019
Cynthia D.
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My overall experience was good, and I love the Invicta Brand and would definitely purchase again from this company in the future. My only issue was the delivery was a bit slow. However, I spoke with a customer service representative and he was very helpful and informative.

Date of experience: July 6, 2020
LS K.
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This was my first order
April 27, 2018

This was my first order. I did not like how a signature was required when delivering my package. It was difficult to get FedEx to deliver it when I was home that I missed two attempted deliveries and had to take off the third day just to wait for the package to arrive.

Date of experience: April 27, 2018
Edgar A.
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Shopping was easy, and prices were good
July 17, 2020

Shopping was easy, and prices were good. Shipping was extremely slow. They were supposed to be gifts, but I had to buy something else because they took too long to ship. Bought 3 watches, I feel like the quality was not as good as I was expecting.

Date of experience: July 17, 2020
Anthony M.
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Great selection and prices!
August 21, 2018

Great selection and prices! The one thing that I didn't care for was that I didn't find out which watches were covered under a particular sale until I added it to the cart and entered the Discount Code. Almost 50% of the time, the discount did not apply to the watches I selected.

Date of experience: August 21, 2018
Snezhana A.
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Before placing an order, I wrote to the chat
October 17, 2020

Before placing an order, I wrote to the chat.
They gave me a very professional answer and answered all my questions very quickly. Only because of a good and competent consultation, I made an order. Thanks to the store managers! The store informs buyers about the order and delivery well and quickly. I am very pleased.

Date of experience: October 17, 2020