The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Have not been able to use Invicta card to make purchases since I received the card over 1 year ago. Received e-mail recently the problem has been corrected but I will believe it when I see it. Pretty disappointing thus far.
I was not notified that the watch was delayed and not coming with the speakers so I waited a couple more days then tried to call to see if it was missed. I waited almost an hour on the phone and never did speak to anyone. Also I didn't receive any kind of invoice with either package which I need for the watch in case I have a problem with it. I want to return the speakers and I don't have an invoice to do so and can't call. I tried to log into my on line account but it won't let me and won't let me change my password either.
I love the prices of the watches., nice to have something that looks expensive and nice for the price.,I give all my watches 10 stars, I bought about 12 watches and looking to buy more. Always come in days after purchasing.
Very easy website to browse. The watch I ordered was better looking in person. The only thing I would suggest is for Invicta to add more images from different angles and to tell how heavy and the height of the watch.
I have a collection of five Invicta watches and they are all over the top! Tons of compliments on all of them!. With my new addition today six! Thank you for your quality watches at affordable prices! The guys call me the BALLER! The ladies notice and smiles galore! :). Again OVER THE TOP! PS, the Invicta staff at the San Antonio, store at North Star Mall professional and also over the top customer service!
I love the flash sales it makes me realize you can't really sleep when you see something you really want because it goes up double in price and then you have to wait a couple months to get what you want
Need to show estimated shipping date on the order acknowledgment. Keeps you wondering. Also need to have a cancel order button if you want to change your order, etc.
Jessica in CS is a wonder. You don't pay her enough :)
I absolutely love "ALL" my Invicta Watches! I'm now in the process of building my Invicta watch collection! Up to 12 so far. 38 more to go! Looking forward to new styles in the coming year. Keep up the awesome workmanship.
I really enjoy your products. I have many invicta watches. Its the only watch I buy. Nice quality watch for a fair price. I usually just buy it out of a store. I probably will start ordering my watches. Thank you...
The finish of the clock does not seem to have been made by Invicta. I bought more than 7 Invicta watches by Amazon, and that's the worst. I regretted it. Should have paid another 10 dollars and bought a better one.
I love shopping with Invicta stores, just a little disappointed with the delivery time, understandable during the pandemic, but it took a month to receive my order. The last time I ordered it took FedEx FOREVER (weeks)to deliver, finally I had to pick it up myself. All that being said, I plan to order again soon. Thank you for getting my order to me before my anniversary. I hope my next order doesn't take as long.
Overall experience with ordering is usually good; website is easy to use and ordering is smooth. However, ordering multiple items often comes from various locations, which can take some time too receive the all of the items to complete the order.
I wish I didn't have to keep entering my card info. Don't you have fingerprint security yet. So much quicker. I wish it didn't take so long to receive the watches. I actually forget about them by time they get here.
Good Experience.
10/17/2017 - FedEx delivered my package to the wrong house. And I received the wrong package that was supposed to be delivered to that same house. Luckily, they contacted me and exchanged boxes. They are usually spot on when they deliver in my area. However, my watch came within 2-3 days of ordering. Usually it takes 5-7 days. Thank you for the speedy processing and delivery!
The store is fine. The problem I have is most likely my fault as I keep under estimating the weight of these watches, which is substantial. May be this should be part of the product description. It could affect your choice.
After years of my husband wearing an Invicta watch his watch finally died and he needed another. He lived this watch so much that he wanted the same watch again from the same company. These watches are superior quality and durability.
With Invicta it can be quite confusing when placing multiple orders as I do and then having part orders shipped at different times. It makes it difficult to keep track of what has been delivered and what is to be delivered.
The overall experience was excellent. I requested a price adjustment due to a lower price on the same item within 3 days and also received that. There was a bit of a long hold time on the phone to do this but other than that everything was outstanding.
I did not get my first sign up discount to my very first order that the website advertised. I feel that a bit like false advertising. Also, when I typed in the coral snake watch NOT all of them came up. Only one of them and NOT the one I wanted... you should look into that.
It took longer than expected. There were lots of choices and deals, which is awesome. Unfortunately, when you use the search engine to narrow searches and put the item in your cart and then back out of the cart the search parameters have been cleared and you have to begin again. It would be nice if you put in a back out arrow from the shopping cart that returns you to the search results.
Answer: Seem to be actual Invicta watch, has a warranty and everything
Answer: The same here. No follow up email I told the rep and wanted to know why was that. On hold for one hour and I still feel like my questions weren't answered regarding as to when will I receive my watches. I will never order again.