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Invicta Stores

Overview

The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

value
53
quality
47
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32,192 reviews
+46
How would you rate Invicta Stores?
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Jose D.
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I bought a beautiful watch at a very good price, I paid $ 29 for shipping in two days, but unfortunately the order was not sent until that date, I called and it was fixed at the time, my watch arrived with two days of delay. I am still waiting for the refund of the shipment amount in two days.

Date of experience: February 13, 2018
Joyce j.
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From the ease of navigating their site, to the fast shipping, and the quality of the product. Everything about this experience was great! I'll definitely be shopping on this site again in the future. I ordered the Jason taylor gold hall of fame watch for my husband and it looks much better than I anticipated. Also, I can't forget the beautiful packaging of the watch, I love the case it comes in and I can't wait to give it to my husband on our anniversary at the end of the month!

Date of experience: March 14, 2018
Monica R.
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Good Afternoon
July 16, 2020

Good Afternoon,

The order took forever to be delivered. The watch didnt looked at all as the picture. I contact customer service by phone an they never answer, sent emails and I always received the same response. Very dissatisfy.

Date of experience: July 16, 2020
Claudia S.
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I like a lot the prices and the product, but I think it would be better if they don't take a lot of time to bring it, and also had a better options know where is your watch at the moment, but thank you very much

Date of experience: August 3, 2020
Hank S.
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Your website is not user friendly, and it takes far too long to get the watch. Why does it take you 4 days to process the order when I can get similar invicta watches from amazon in 2 days yet it takes 6 days from invicta.

Date of experience: August 31, 2019
Jason P.
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I have ordered many products from this compost over the years. This is the 1st bad experience that I have had. I ordered a watch and an Oakley Backpack on this order. Received the watch in a timely manner and as always very pleased! However my Backpack at 3 weeks was not received. Called customer care and never was given an answer as to why, where or even if it was sent. Asked to be called back after researching my order to update me and that was also not done. 2 more weeks go by and finally receive a package that includes my 2nd item. Very frustrated and since this was a Backpack for one of my kids, I had to purchase an additional one because it was not received prior to school start date!

Date of experience: September 9, 2020
Kelly N.
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Invicta products are amazing, I by a new watch for my fiancée every Christmas since we met. As they are his favorite. I am always pleased with the product and we have never had any issues except once with FedEx in the shipping time, however when I contacted Invicta the next day is was here.

Thank you for your great products
Happy Lady with a Happy Man

Date of experience: December 13, 2019
Kimberly D.
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Took a little longer to receive but understand because of Covid. Love the watch I purchased. Have never had any issues with the brand. I will continue to purchase this brand in the future. Thanks
K. Dee

Date of experience: October 6, 2020
Amber P.
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I was told I would receive an email once the watch was delivered but I did not. The watch showed up unannounced and longer than specified originally. The watch is amazing just wish I would have known when it was coming since it was a Christmas gift and could have been received by the person the gift was for.

Date of experience: December 5, 2019
Troy N.
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Yes I was denied credit through your company so I just bought the watch with cash but I still would like to receive credit approval. I'm really wanting to get my credit reestablished I now have an income of over $1,100 a month for disability so my money can never be taken away. Please review my application cuz I would love to have more than one Invicta. This is my fourth Invicta watch that I have bought over a 15 year period.ps make more All Gold Everything watches. Sincerely Troy Nesbitt

Date of experience: November 5, 2018
Mark Z.
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Did not like the website layout, it started to make us feel like it wasn't legitimate, once's signed into my account there wasn't an option to sign out, so we had to hard close out of the browser. There was no option to cancel the Oder under my order history if need be. Could not get through on the phone to contact customer support or email until my watch arrived. Overall I thought I was being scammed until my watch came. I'll be using amazon for now one if I were to purchase another invicta watch, however it's unlikely

Date of experience: January 11, 2020
David N.
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Shopping with Invicta and returning to Invicta is not a problem at all, my main issue here is with the watches I ordered. These 2 watches were not very good quality and there were a lot fo flaws with their overall design. They did not feel like they were made from the high quality materials I have come to know and expect from Invicta and that is why they were returned.

Date of experience: March 21, 2020
Ebonie B.
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I had to contact this company to see when the order would ship. Almost a month later, I had to call again to be told my delivery date would be that day. She said she would forward that shipping info to me AGAIN but I still haven't received it. Overall, I will not be ordering from this company again.

Date of experience: May 29, 2020
Andre V.
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I was pretty much happy
April 12, 2019

I was pretty much happy. A little upset that it took so long for me to get my watch. I was shocked and upset when I got my watch in the wrong box. I spoke to customer service and they will send the correct box out. So I'm waiting until get my box I'm on the fence for now

Date of experience: April 12, 2019
Charles L.
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I love the watch
June 10, 2019

I love the watch. Very much stylish and an attention-getter.
I look forward to every weekend to the Yellow-Tag specials looking for additional watches that I'd like to my collection of 50+ Invicta watches.
Thank you again.

Date of experience: June 10, 2019
Angel J.
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I was supposed to get an email to let me know it was shipped. I never got it and had waited a reasonable amount of time so I contacted them to see if it had shipped. I just got a general response saying they would email when it shipped - no explanation or confirmation. Then in several days, it came in the mail. I was counting on the email because we were going to be out of town and it was forecasted to rain at my house. I needed somebody to be there to get it because our porch is not covered.

Date of experience: July 20, 2020
Roni R.
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I later found the same watch online from another store for $50 cheaper. I think if I am buying an Invictus watch directly from Invictus stores, the price should be cheaper or as cheap as competitors. I will find the watch I want at this site, then get it from another store for a cheaper price in the future.

Date of experience: July 16, 2019
Brian R.
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I had, and still have problems between the website and the Sychrony Bank card. Every time I attempt to check out I'm stuck at the one-time passcode... an old phone number is shown as where the text would be sent to. After numerous phone calls, I was able to get this bypassed to order this watch, but it still happens each time I've tried to order since. I've lost out on several low-quantity items I wanted due to this, as I generally don't have time to call while you're open. But aside from that I ended up with an excellent watch at a very good price.

Date of experience: August 1, 2019
Frank R.
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These pieces were from the Unique Anthology collection, a bunch of watches with mixed parts. There was a no return policy on these which wasn't really fair because the customer had no ides what they were receiving.

Date of experience: September 16, 2020
Carol J.
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I am always please with my order
October 23, 2019

I am always please with my order. I have ordered invicta watches once before and I am truly satisfied with the purchases. I shop around this time every year for Christmas and my family loves these watches. Will be returning again.

Date of experience: October 23, 2019