InTheSwim

I ordered almost $300 dollars of chlorine. Was charged the day it supposedly shipped, less than 48 hours after the order. Days after the promised delivery I sent an email which was not responded to. I called customer service and was informed that "due to unfortunate circumstances the item was not able to be delivered". I requested a refund, and was pushed to have another order shipped as expedited which could be delivered in about a week (some expediting that is). I again asked for a refund, was told it would take 3-5 business days to process a refund. Funny how a company can charge immediately but their process for a refund takes a week. Do not order from this company if you actually expect to receive your product, or do not mind giving them your money to use for free for awhile.

I've been caring for pools for over 30 years and this is the worst product ever. Doesn't even smell like chlorine. Leslie's now owns In The Swim and they should have legal action against them for such a poor ineffective product. I've tested my water daily for over a month and it show no chlorine even after using 6 pounds a day for 5 days. It make my water dangerously milky looking so you can't see if anyone or animal is at the button nd the water is not sanitay. It's been constantly cloudy the the pool turns green. In the photos you can see my clean clear pool and then see the green coming out of my returns mixing with clear water. Awful product. I bought the 50 gallon bucket and paid over $300 for some by product. This is fraud. They will be reported along with Amazon for letting this product continue to be sold. I can only hope that other customers will follow suit and report In The Swim, Leslie's and Amazon. Their pool chemicals are ruining peoples liners and pool equipment. Read Amazon reviews.

I have some difficult question to Julia and she give me a very professional help, never see this,
Many thanks Julia.and this on sunday.

Best regards
https://www.schaeppimarina.com/home

Fast delivery and good selection but get ready for daily/weekly emails. Hard to get them to stop emailing. It's pool stuff…. I don't need weekly emails.

"Don't buy from this company. We used to love this company, but something has changed since last year. Now, they charge you twice, so pay attention. Customer service has no idea what they are doing. They are using people overseas to answer their phone. They never email you with a confirmation of your receipt, shipping takes a lot longer. We won't use this company anymore!"

In 2014 they replaced our solar cover under warranty for the same reasons the replacement was turned down for. The thicker solar cover comes with a 7 year warranty that now ONLY covers the seams. So when you're losing a hundred little blue dots a day, they blame it on your pool chemistry. How convenient since they don't live locally for you to even take a sample over to prove them wrong.

You know they're selling junk when they advertise on their site it takes 10 to 12 days for a warranty person to get back in touch with you. Then they want pictures so there's another 2 weeks until you hear back from them... so I called them instead... and was turned down on this warranty after 2 seasons of use... less than 12 month use on a 7 year warranty. Shame on them... we are done!

I placed and order which they agreed to ship Federal Express to my home. I explained that my driveway is 1/4 mile long and uphill and that a large truck would not be able to make delivery. Without consulting me, In The Swim shipped my item using a trucking company which only has tractor-trailers and which told me that they will only deliver to the bottom of my driveway. When I complained, the first customer service person told me "it's shipped and we cannot do anything." A supervisor did a little better, but this was merely snatching defeat out of the doors of disaster. It seems I will have to have the truck deliver to another location, and to load the items into my car and drive them to my home - all of which could have been avoided if the person who took my order and my money had been more knowledgeable and/or truthful. I'm giving one start because that is the lowest rating available. If I could give a negative rating, I would gladly do so.

Our order says it was delivered, just not to our address. In the Swim won't refund or replace the items. We have no way of getting them or knowing where they are. We are out $300.00. I even checked the address on our account and it was correct. Buyers Beware

I purchased solar cover (round 28') i received rectangle cover -wrong!. I called up and they said they were shipping new one - they sent me return shipping label. The next day i sent it out to fedex. I was waiting for two weeks no cover -so i purchased from different vendor. I called up to cancel my order - told them to credit my account. I purchased new cover from another vendor. 1 week later the original solar cover arrived at my front door. I called up again told them i cancelled this order send me return shipping label -they said we will be crediting your account. 10 days goes by and still not credited. I called up today and they said they credited my account yesterday and i will see it on my statement 7 days? Awful company

We ordered a filter from this company. It came with a manufactured defect. I just wanted to return and get a new one. I was told I was mot permitted to do that and needed to go through Hayward for a warranty claim. Customer service was horrible. Spoke with Stephan the supervisor and she was very rude. Save your time order somewhere else!

No matter what they are can be shipped to you, but cannot return if purchasing by error. Note at bottom of website "no returns on chemicals ". No starts should be what it can be given. Unhappy with service and company. Don't buy anything you don't want to keep.

I ordered Bromine tabs on the website, In very small letters it said chlorine. I received the chlorine tabs and called as soon as they came in, they explained that they don't do refunds or returns on any chemicals. I asked if I could exchange for bromine they said no. I explained to them the website says up to 30 day refund period. She told me if you go into the refund policy that its not allowed on chemicals so now I am stuck with $350 of chlorine. Which they wont even exchange

One day shipping is a lie. After waiting 5 days for my order to be shipped they say preparing to ship. They also said the item was in stock, which later found out that the item is in stock at the manufacturer. Would not refund my money and said I should get the item in 7-10 business days. Business based on smoke and mirrors. If I could give them negative star rating, I would. I heard people have given bad reviews on their site and the company deleted them.

Bought the wrong size pool cartridge filters, with NO help from them and after 7 calls and 3 months, still have not received a refund of darn near $600.00. Very over priced, found an excellent brand for half the price in a localTucson pool store.

Have used this site, as well as two others, for the majority of my pool chemical and maintenance purchase for at least half a dozen years, giving up on two local pool stores, one of which is way expensive and the other selling inferior products. ITS ships to me in one to three days. Yesterday, I realized almost too late that one component of their winterizing kit was missing. Granted, it took me 30 minutes on CHAT to rectify their mistake, but rectify it they did, with the entire kit being resent to me today. This year with chlorine going sky high because of a factory fire and the panicked pool buying spurred on by the china virus, ITS still had among the lowest prices for bulk buys of chlorine.

Tracked package through FedEx. Says delivered. But it wasn't, I have a camera in place never received. Ok, no big deal. Customer service at in the swim treats me like I am the worst phone call they have ever had. I explained that I have called several times and that I have messaged on the Amazon app also. Mind you the claimed deliver was 7 days ago and now they are asking for another 24-48 hours. Terrible, terrible, terrible! Take your money and go somewhere else!