InTheSwim

I have never been taken advantage of like this before. I ordered a pool vacuum and received a bucket of useless product. Stealing in the highest form. I am filling a complaint with BBB. You should be ashamed of yourselves.

We purchased a 18 x 36 ft pool cover from IN THE SWIM, and after only 6 months (less than one pool season it disintegrated. And we covered the cover daily once we rolled it up on our roller. It was well cared for. When we contacted the company, with pictures, they refused to honor the warranty so we filed a complaint with the Better Business Bureau today. They will not honor the warranty, once they have your money they are done with you!

Terrible Company. I ordered chlorine from them on April 30th and got a shipping notification the same day. The item was listed as in-stock when I ordered it. On May 10th, tracking was only showing label created, not ever in transit. I called In The Swim. Call center clearly has limited capabilities/understanding and don't speak good English. They checked with Fedex and confirmed that Fedex did not have the order. They told me the product was no longer in-stock so they would cancel my order and issue a refund. I later received a credit $10.59 less than I was originally charged. I called back and was told that since the order was shipped and I returned it, they would not refund shipping. I spent 30 minutes arguing with the person on the phone that I did not return or cancel the order on my end. Eventually they claim to be issuing a credit for "$9.99", then "$10", then "$10.59." Well Which one is it? Will wait to see. I will never order from them again!

I have been doing business with In The Swim for several years. They have descent products and ship fairly quickly. They charge handling fees as well as shipping. My problem is you can't login to your account. You keep getting messages about technical difficulties. I have tried password resets and even chatting with them. If they can't keep a simple account login working, can I trust them to keep my account and payment information safe. They keep telling me to login as a guest. If I wanted to login as a guest, I would never set up an account to start with.

Tried to order from their catalog and they would not honor their prices. They wanted us to send a picture of the ad because they didn't have their own catalog to view it. Crazy! Was on the phone for 45 minutes and they finally said they would honor the price, but needed to call us back after processing. Never got a callback and after calling yet again we got the same treatment. This used to be a great company but I would never do business with them again. My card credit was charged full price for an item that we were told we were getting the discounted advertised price for. We will dispute the charge on our credit card, but never again! Would rate a zero if I could.

I ordered a pool cover, needed this to close the pool this weekend. They sent the wrong size, then would not send the correct one until they received the wrong one back in their warehouse and had time to process the return. I cannot leave until my pool is closed and now this could take a long time just to get what I ordered. Definitely do NOT order from this company. They are horrible. I am asking for a refund and going elsewhere. The quality of the crappy cover they sent (wrong size) was another reason to request my money back. I wouldn't order a thing from this company, even if they were cheaper. You get what you pay for and this company sells garbage pool covers and calls them medium grade. And you're lucky if you get what you ordered.

So InTheSwim and INYO are a foreign site that says it has items in stock. You order a part then they say it is "ready to ship"... a few days later it is still "ready to ship". Chatting eventually shows that the product is on "backorder" and no idea when it will ship...
There seems to be a SCAM going on here.
Trust them not.

Do not buy this product! Beware of the this company and all that it produces. It sells cheap knock-offs and you do not get what you pay for. I purchased a generic replacement for my Pentair IC40 system and it failed within 20 months based on normal usage. It was a motherboard failure and the company refuses to do anything about it. Another seller, In the Swim, also sells this product on Walmart.com and their customer service is trash. I was offered a 10% discount on a replacement unit that will fail within 20 months again, but they are charging nearly $700. Buy the name brand product and never purchase from Splash or In the Swim. The original Pentair Intellichlor product lasted 13 years and a replacement is $1000. Compare that to this dumpster fire of a product and you are guaranteed to lose money on everything In the Swim and Splash sell you.

I ordered a $3k slide on 7/1/20. The website said, "Usually ships within 15 days." I received zero communication from In the Swim. I called them on 8/13,8/19 and 8/28 and also chatted with the Facebook manager. Each time I got a different answer: it will ship 8/24,7-10 days, 9/21,100 days. Ultimately, I cancelled my order at the advisement of In the Swim. To make matters worse, their website showed the item as In Stock as the supervisor was telling me that they don't know when the slide will be available again. To date, I have not received my refund from In the Swim. However, I did order the exact same slide from Pool Supply Unlimited. They literally shipped it the next day with no problems. In the Swim needs a serious lesson in inventory management, communication with their manufacturers and communication with their customers. I will not be doing business with In the Swim in the future.

06/03/19 I placed an order for over $1,200 worth of items. Most of the items stated 1 Day Delivery. I wrote on my order that I needed the pumps 1 Day Delivery as the pumps stated. 06/04/19 I had no tracking numbers for the pumps so I called them. Sorry, they have no idea why it didn't ship. I requested to cancel the order but they said since some items had shipped they wouldn't cancel the order. 06/05/19. I checked tracking and no items shipped on 06/04/19 until after I called them. I again tried working with customer service but they refused to cancel the order. 06/06/19 I still haven't received my order. I sent emails to customer service on 06/04/19 and 06/05/19 and still nothing has been answered. Never do business with this company. Customer service is horrible. They lie and their advertising of one day delivery is FALSE

This pool cover was purchase from 'in the swim' on amazon and used for one season and rinsed off and dried before storing rolled up for the summer. It was in a salt pool and no harsh chemicals are used. When it was pulled out for second season many areas of bubbles disintegrated and missing were found and new areas started to emerge after placing the cover back in the pool. These bubbles ended up in my pump and filter. NO Help FROM THE VENDOR 'IN THE SWIM'. NO HELP FROM AMAZON. $174 wasted and a cleanup effort in my pump and filter was needed. This defective item should never have been allowed to be sold by Amazon after so many complaints. Wish I would have seen the complaints before purchasing. Don't be fooled by thinly veiled warranties as they do not enforce them and you have no protection. This is enough to change my shopping habits as they have proven to be a shady operation with this type of outcome. Don't say you were not warned after you get scammed too.

I rarely leave negative reviews - this company had an item showing in stock that indeed wasn't. Three weeks later I am notified it's not in stock. This item was a pool vacuum that we were waiting on to be able to use our pool during the prime month of July. It's now been nearly 3 weeks since being notified and I've yet to receive my $358 refund. Two different customer service reps told me to expect it in 7-10 days on July 20th and I just spoke today and was told it hadn't been processed yet and she'll contact the manager to expedite the refund. When i kindly explained my disappointment that it hasn't been processed yet and that I've been receiving a runaround I was met with just a "have a good day" and a click.

Safe to say I will not be ordering again and am disputing the transaction on my credit card at this point.

Charged me for a buckett of shock 268$and powder acid 79$,sent me the bucket of shock only and on paypal it says 354$ for the shock plus 79...now i have to prove to pp that i paid 268 only...scammers

Ordered a 16x48 pool because the customer service rep said it was in stock. Received a confirmation email the next afternoon, I was suppose to receive it within 10 to 14 days. When I called within a week to check the status of the order they stated it was back ordered and I will receive it in September. Right then and there I cancelled the order, not only I wasn't able to speak with a supervisor every time I called but I had to call 3 times just to get the order cancelled. They're crooks stay away from this company by all means.

I ordered a pool liner. After ordering it stated it would be delivered by May 26th. June 1 I called customer service and was informed that the pool liner would not be shipped until mid August. Needless to say I was very disappointed and canceled my order.

On July 8th 2022 I purchased the chemicals need to close my pool and a 18 X 33 pool cover, Item No. *******
The cable and rachet came with the pool cover. My order number was WIT*******
The cable covering peeled off the cable and the rachet bent as it was tightened. Both needed to be replaced. This is the worse cable and rachet I have ever received in my 15 years of owning a pool.

Ordered an item on Nov 1st 2021 it is the date of Dec 15th 2021 and nothing, when contacting the company they said it couldnt be delivered, after waiting almost a month and a half not even an email with updates nothing so if you need some stuff go somewhere else or youll have a huge dissapointment, to the owner or manager, go fuak yourselves for having the worst service ever..

I was skeptical at first because I had never heard of them, and then I saw the same pool steps at Walmart with reviews from intheswim.com, and Walmart and Amazon wanted $100 more for the same steps. I couldn't afford them upfront, but I was able to finance them with Affirm. After I made the order I started to get nervous because the date of expected delivery was approaching and there hadn't been an update or a tracking number for them, and then I read all the bad reviews on here and thought that I wasn't going to get my pool steps. The day before the expected delivery day the steps arrived with all the hardware and I couldn't be happier! I bought the vinyl works deluxe entry steps with locking gate for $439.00 at intheswim.com, and I'm so glad I did. Maybe still give them a try even though some people on here have had an unfavorable experience. The picture is of my steps I have only finished part of them, but I just wanted to show they are real.