InTheSwim

BUYER BEWARE! They say item is in stock, take your money, then tell you it will be 7-10 days. Won't let you cancel.

Great product, quick response, great service. Products shipped and delivered faster the Amazon. Will continue to buy my pool product from them.

Bad service. Long-time get liners. They will not work you to resolve a issue. They just all around are a bad company

Poor response, lies before placing order...Run Forest Run...Said parts in stock, but they were not.

One day delivery
LT
Leslie Tollett

Reply|
Today, 9:03 AM
*******@intheswim.com

I was trying to place an order for an item that was advertised as "One day delivery". When I tried to place the order, I was told it could not be shipped one day delivery. Not satisfied, I spoke to another customer rep the following day who initially said, one day was available. After giving all information for the order she then said one day was not available.

Their magazine clearly states on the front "One day delivery" in bold letters for the product. It also states "one day delivery" on another page specific to the product. No where on these pages is there a clause "not guaranteed"

THEY SPEND ANOTHER 1/4 page with big bold letters "FREE ONE DAY DELIVERY". No where on that page does it say "not guaranteed".

Even on the internet, the page on" 1 day delivery" does not say not guaranteed

Only on an entirely different page in small letters is there a clause that says one day not guaranteed.

I was told the very common item was only available in one warehouse. They have 9 warehouses across the country.

So not only is the level of stock inadequate but the ONE DAY DELIVERY policy is quite ambiguous with many exceptions

I feel like I just got PUNKED! ONLY THE BASE WAS DELIVERED.!

Purchase Date: OCT 12/20. Delivered OCT/16/20

The customer is always right, right?

This is what I did when I only received the base:
1. Before writing a review on walmart.com I called In the Swim customer service OCT *******@7am
Was on the phone for an hour trying to resolve, after an hr the rep still couldn't find my purchase order in the system, she was supposedly getting help from her supervisor. The call got disconnected, I never got a callback, though I made sure to give my # initially

2. Called them back, the rep found my order about 5 minutes into the convo, it took an hour for the 1t rep to find NOTHING. She offered me a refund. I then informed her that I will be writing a review and contacting Walmart, she fwd me to her supervisor. She told me that they don't even have the shower or any solar showers, that I can only get a refund.
I guess the customer is wrong even if I have the electronic pics, barcode, order #, date, price, confirmation, tracking #

If ZERO was an option for a rating, I would have given that. Bought a pool heater which arrived defective. Company won't honor the Amazon Return policy as required by Amazon. Told us to go reach out to the manufacturer. Does not stand behind their sales at all.