MICHAEL I.

I placed and order which they agreed to ship Federal Express to my home. I explained that my driveway is 1/4 mile long and uphill and that a large truck would not be able to make delivery. Without consulting me, In The Swim shipped my item using a trucking company which only has tractor-trailers and which told me that they will only deliver to the bottom of my driveway. When I complained, the first customer service person told me "it's shipped and we cannot do anything." A supervisor did a little better, but this was merely snatching defeat out of the doors of disaster. It seems I will have to have the truck deliver to another location, and to load the items into my car and drive them to my home - all of which could have been avoided if the person who took my order and my money had been more knowledgeable and/or truthful. I'm giving one start because that is the lowest rating available. If I could give a negative rating, I would gladly do so.