• InterFlora UK

InterFlora UK

Overview

InterFlora UK has a rating of 1.25 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about InterFlora UK most frequently mention next day, customer service, and local florist problems. InterFlora UK ranks 217th among Flower Delivery sites.

  • Service
    11
  • Value
    10
  • Shipping
    11
  • Returns
    5
  • Quality
    10

This company responds to reviews on average within 21 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
14
See all photos
How would you rate InterFlora UK?
Top Positive Review

“I always buy interflora”

Peter P.
9/18/18

Have bought 10 bouquets in the last 12 months to celebrate a multitude of occasions including Valentines, Mother's Day, Birthdays and sometimes just to thank friends for helping my wife. Flowers are a great way to let people know they mean something to you. Order tracking can be a pain sometimes - doesn't always seem to update on time.

Top Critical Review

“FLOWERS NOT MATCHING THE ORDER”

Francesco S.
9/22/23

Good afternoon, I just received my order and I'm really disappointed. The number of flowers is significantly less than what is shown on your web page. The red roses and purple flowers are missing. Also the flowers don't look fresh. I paid £62 for a bouquet of flowers that I could easily have found in the supermarket. Really disappointing. I will not recommend or use your service again In the first photo my order, in the second photo what I received

Reviews (32)

Rating

Timeframe

Other

Thumbnail of user warrenp113
1 review
5 helpful votes
December 3rd, 2021

Friends sent my wife flowers through Interflora after some surgery. Knowing the premium they will have paid, the least they should have expected were good quality flowers. The roses looked like they were dying already and they would just get rid of them in our bundle and hope we wouldn't notice. When I contacted Interflora through twitter they fobbed me off and told me to contact the florist. Happy to take the money but shirk their responsibilities. Avoid these amateurs at all costs. Find a respectable local florist instead.

Thumbnail of user francesco_strambella
1 review
0 helpful votes
September 22nd, 2023
Verified purchase

Good afternoon, I just received my order and I'm really disappointed. The number of flowers is significantly less than what is shown on your web page. The red roses and purple flowers are missing. Also the flowers don't look fresh. I paid £62 for a bouquet of flowers that I could easily have found in the supermarket. Really disappointing. I will not recommend or use your service again
In the first photo my order, in the second photo what I received

Thumbnail of user sueb875
Sue B. – InterFlora UK Rep

Hi Francesco, thanks for getting in touch. I'm sorry you were disappointed with your gift. If you would like us to look into this for you, please send us an email to hello@interflora.co.uk Kind regards, Carl.

Thumbnail of user bronc1
1 review
4 helpful votes
March 2nd, 2022

I have had the gold delivery account for years. However when I tried to send flowers on 3 occasions this past year, I was told, "No delivery available to those addresses". So I had to order flowers from another service who had delivery to my chosen addresses, no problem.
I asked it Interflora UK if they would renew my membership free for another year as I couldn't use it, and they said No. Awful customer service. I will not use them again.

Tip for consumers:
Don't sign up for Interflora Gold Delivery. It's a scam.

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Quality
Thumbnail of user simonl282
1 review
2 helpful votes
December 6th, 2022
Verified purchase

5 days before my mothers birthday I went to the Interflora website to order Flowers for her as I lived overseas. None available so I decided to order an Afternoon Tea gift basket. On her birthday I waited all day to get word it had been delivered, at the end of the day I got an email saying the courier had an issue and the order was delayed by a day. This forced me to tell my mother so she didn't think I had forgotten, this also ruined the surprise element of the present. The next day Interflora delivered to the wrong address so a neighbour had to bring it round. My mother was very polite but was clearly underwhelmed so I asked her to show me what she received. Instead of an afternoon tea basket with tea, cakes, breads etc….she got a cardboard box of random sweets and chocolate items worth less than £10. I felt embarrassed and humiliated. I reached out to Interflora demanding a refund and explanation but haven't heard back yet. Do not shop there, they don't care at all about making people feel special on important days and even less about customer service.

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Thumbnail of user sueb874
Sue B. – InterFlora UK Rep

Hi Simon, I'm very sorry to hear about your experience. If your email has still not been replied to please get in touch with us at https://www.interflora.co.uk/page/contact quoting your order number. Kind regards, Carl.

Thumbnail of user kellyh1280
1 review
4 helpful votes
May 2nd, 2022
Verified purchase

I ordered the flowers that looked the brightest & most vibrant from the photos advertised. What was received was nothing like the photo. They were dull, not colourful at all and certainly not fresh. They cost £52 with postage and definately were not worth it.
I was so disappointed and really upset for my friend who should have received a nice cheery bunch of colourful flowers. She got a depressing dull bunch with no colour at all. I understand that flowers never look exactly the same, however a bunch that is advertised with such a bright & colourful bunch in the picture, should at least in some way be similar or should be more specific & tell you that it may arrive without any colour at all! See the attached photos to see the difference.
What is even more shocking is the customer service reply I received telling me that because I had selected "A spring hand tied, a florists choice arrangement to be delivered". Apparently, this means it's ok for something entirely different to be delivered instead with "nothing they can do"!
The flowers that were received were not even nice. The majority of the bunch was made up with a green flower! Very little effort with the arrangement to make it look appealing.
Terrible experience and will not ever purchase from Interflora again.
I would rate 0 stars if this was an option!

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Thumbnail of user mohammedh186
1 review
1 helpful vote
December 4th, 2022

I ordered a bouquet of flowers specifically for their pastel colours as that is what my other half likes. When selecting the option, it gives a further few option of colour schemes, which I selected 'pastels'. My other half calls to say she received the flowers, but asked are they correct, as she knows that I know her preferences! The flowers received were full of brights and not what I requested at all! I messaged interflora and they responded back saying they have no record of me selecting pastel and infuriatingly stated:

'Each and every design is one-of-a-kind, created by an artisan florist using the freshest stems available on the day so, whilst your gift will look different to the one pictured, it'll still be just as lovely.'

Or in other words you can select what you like but we may send you completely something else as long as it's fresh? Also what looks good to one person, may not be to another person's liking, as experienced myself. It is in a way deceitful and I was expecting an understanding and better resolution.

Interflora has refused to do anything, and I spent £66 on a disappointing service which really did ruin a special occasion.

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Thumbnail of user sueb874
Sue B. – InterFlora UK Rep

Hi Mohammed, I'm sorry to hear you were disappointed. If you would like us to look into this again could you please get in touch with us at https://www.interflora.co.uk/page/contact quoting your order
Number. Kind regards, Carl.

Thumbnail of user mollycatr
1 review
0 helpful votes
December 23rd, 2022

Don't waste your money - whist I appreciate you can choose colour, to pay £40 for 2 carnations, 2 gerberas, a bunch of daises and the rest foliage is a complete rip off. Really disappointed. The 2 stars are for next day delivery on time - but I won't ever bother again.

Tip for consumers:
Next day delivery of flowers

Products used:
Christmas bouquet

Service
Value
Shipping
Quality
Thumbnail of user sueb874
Sue B. – InterFlora UK Rep

Hi There, I'm so sorry that you were disappointed with the flowers that you ordered. If you would like us to look into this for you then please let us know by contacting us at https://www.interflora.co.uk/page/contact along with
Your order number Kind regards, Carl

Thumbnail of user maxinej16
1 review
6 helpful votes
September 12th, 2020

Ordered some flowers for my son's girlfriend, who's just had a new baby boy, absolutely shocking, nothing like what I ordered. Ordered flowers on the right got the flowers on the left grand price of £49.00. Sort it out interflora

Thumbnail of user margaretflorencec
1 review
3 helpful votes
December 24th, 2021

Flowers received from Mary's Halifax 2 days ago. Don't know what they cost as they were a Christmas present. There were only seven flowers and the rest was greenery and 2 woody decorations - one gold and the other like a teasel. Got some next day from M and S which were far superior. Didn't send a picture to the sender like I do normally as they looked so mean a gift.

Thumbnail of user eleonoraf5
1 review
3 helpful votes
June 24th, 2021

I've ordered flowers for a colleague who had a baby. I got a notification that the person wasn't at home and they left a card, but after speaking with my colleague and Interflora, we discovered that the address was wrong and they couldn't find the right person to deliver to. That was five days after and only when I reached out. If I would have not written, the flowers would have simply never been delivered. Also, I paid 50 pounds for a nice bouquet but only 5 flower were delivered. I'm very unimpressed and for sure I will never use the service again.

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Thumbnail of user janes854
1 review
7 helpful votes
July 29th, 2020

Most of the flowers in the expensive bouquet we bought our daughter for her 40th died after 2 days. I sent the flowers on the 17th and complained on the 28th when my daughter told me. I complained to Interflora whose customer services told me I hadn't complained in time and there was nothing they could do. Don't use this appalling company.

Thumbnail of user sandrat1555
1 review
0 helpful votes
July 20th, 2023

Said on order would email when flowers for funeral was delivered never heard anything tried to get in touch no one you could talk to had to phone the berivied family to see it they arrived OK

Thumbnail of user sueb875
Sue B. – InterFlora UK Rep

Hi Sandra, I'm really sorry you did not receive your confirmation of delivery. So we can look into this for you, would you please email us at hello@interflora.co.uk once we get your email we will be in touch to resolve this for you. Kind regards, Carl.

Thumbnail of user andreeac13
1 review
6 helpful votes
July 22nd, 2020

Very disappointed - placed an order for a bouquet + vase to send for a birthday - what I have ordered and what was delivered weer two very, very different things. I could have bought those flowers for £10 max. Instead of spending £50. The items are not supposed to look like the photographs - I was told - then what am I paying for? What exactly am I being charged for? I have no issue with different colors, or arrangement - but these were completely different very cheap flowers - Very disappointed - never will order again and I have already spread the word among my friends ( and will do so going forward).

Thumbnail of user peterp311
7 reviews
7 helpful votes
September 18th, 2018

Have bought 10 bouquets in the last 12 months to celebrate a multitude of occasions including Valentines, Mother's Day, Birthdays and sometimes just to thank friends for helping my wife. Flowers are a great way to let people know they mean something to you. Order tracking can be a pain sometimes - doesn't always seem to update on time.

Thumbnail of user helent1017
1 review
1 helpful vote
February 27th, 2023

I ordered flowers and a bottle of wine for my elderly relative's 98th birthday. At lunchtime on the day of delivery Interflora said the florist did not have the flowers for the particular bouquet and refunded my money.I was not offered the choice of an alternative bouquet or to substitute the flowers with, for example, chocolates or even deliver the wine without the flowers. I found the Live Chat to be off hand. It was clearly labelled a Birthday delivery - there was nothing for my relative on her birthday and this is upsetting as we are her only family.

Thumbnail of user sueb875
Sue B. – InterFlora UK Rep

Hi Helen, I am so sorry to hear about your experience and that we were unable to get your gift delivered to your recipient on their important Birthday. I would love to do something to put this right, could you please contact us at https://www.interflora.co.uk/page/contact along with your order number so we can get this resolved for you, Kind regards, Carl.

Thumbnail of user maryaherne96
1 review
0 helpful votes
February 14th, 2024

Interflora cancelled my order on valentines day, leaving me with no alternatives nor time to arrange another deliver with another provider. They are very unreliable, I will never use them again, nor would I recommend anyone use them.

Service
Value
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Thumbnail of user sarahc625
1 review
4 helpful votes
November 28th, 2019

The flowers that I ordered were not like the photo. I know they are in bud but they are nothing like what I expected.

Thumbnail of user nahidak2
1 review
6 helpful votes
February 24th, 2021

I was shocked when I received funeral flowers they were not as shown in the picture and they were cut very short. I could bought a bunch somewhere else that would have looked nice. I shall not recommend interflora to anyone expensive and cheap flowers were used very dissapointed.

Tip for consumers:
In the future it is better to visit or call your local florist. It's cheaper and you will know exactly what to expect.

Products used:
As I had to attend funeral the next day I had no choice but to take the flowers embarrassed to mention to my friend how much they cost me.

Service
Value
Shipping
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Thumbnail of user melissas3021
1 review
1 helpful vote
June 7th, 2023

I ordered a bunch of flowers to be sent internationally to the UK and spent $145 for them to be delivered on the recipients birthday. The flowers weren't delivered and when I called Interflora was told they would call me the next day after speaking to someone in the UK. They didn't so I called them again as the flowers had still not been delivered. There was apparently note on the order saying they had delivered the next day but obviously they hadn't. I was offered my money back but was really disappointed as my sister's birthday had already passed. There was no apology from interflora nor any effort to make the situation better other than a refund which is pretty standard. When I said the service was terrible, there was no reply just 'OK bye'. Will NOT order flowers from these jokers again.

Service
Shipping
Thumbnail of user sueb875
Sue B. – InterFlora UK Rep

Hi Melissa, thanks for getting in touch. You have posted on the site for Interflora UK. If you placed the order directly with us then we would be more than happy to look into this for you. Just send us an email to hello@interflora.co.uk and we will see what we can do to help. Kind regards, Carl.

Thumbnail of user janett
1 review
3 helpful votes
December 15th, 2008

A blue bouquet but don't expect blue flowers! - I odered my friend the 'Blue Eden' bouquet at a cost of £32 - primarily a rich violet colour. The bouquet arrived and was primarily green with bright yellow chrysanths. I complained and they offered to send another bouquet. This 'bouquet' arrived consisting of 7 flowers, all the same as the original bouquet and was delivered to the wrong house at the opposite end of the road. Incrediby poor service. An offer of a 50% refund would have sorted this but instead they decided to spout T&C 1.1 at me!
Quite honestly I wish I had sent £32 in cash to my firend...

Thumbnail of user codrutak
1 review
0 helpful votes
March 9th, 2023

I placed an overseas order for my mother who lives alone on 8th March to celebrate mother's day back in my country. She did not received the order at all. I contacted Interflora on the live chat, there was no follow up, I emailed them, and the reply came on the 9th March to say that it was ticked as delivered. A huge pack of lies. The flowers NEVER ARRIVED. I paid £68 that company gained and I lost. More it hurts that my mum never had the joy of receiving the flowers.
The company should be honest and upfront that they are not able to guarantee overseas deliveries. It's their responsibility to check who they partner with abroad.
It is a very dishonest and incompetent company. DO NOT USE.

Tip for consumers:
Do not use Interflora for overseas deliveries. The company takes no responsibility for not delivering the goods.
The customer service is really bad.

Products used:
Flowers

Service
Value
Shipping
Returns
Thumbnail of user sueb875
Sue B. – InterFlora UK Rep

Hi Codruta, I'm very sorry to hear that your Mother did not receive your gift. Please check your inbox as I have just sent you an email addressing your issue. Kind regards, Carl.

Thumbnail of user katyd66
1 review
0 helpful votes
December 1st, 2022

I paid £35 for a boquet of flowers and £7 delivery they were for my sister. I got 4 flowers really disappointed nothing like the pictures.

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Thumbnail of user sueb874
Sue B. – InterFlora UK Rep

Hi Katy, I'm really sorry to hear about this. If you would like us to look into this for you could you please get in touch with us at https://www.interflora.co.uk/page/contact quoting your order
Number. Kind regards, Carl.

Thumbnail of user yasminad
1 review
6 helpful votes
February 21st, 2020

Disappointment/complaint in regard of the service since nothing (about the flower availibility) has been specified on the Interflora website and that has costed me time and money.

This incovinience has happened for the the forth time now in 2 weeks trying to deliver flowers that on the website are showed as available.

Also, no call has been recieved, even if they stated they tried to call me.

Also, I was unable to use their gift card /voucher.

Also, when asking help through their live chat I was unable to receive help by a team adviser that was unable to advice me despite me confirming I was still there in need for help.

I will, of course, not even try to use Interflora again. This experience needed to be shared so that others will not waste their time on their website.

Thumbnail of user annac265
1 review
5 helpful votes
May 4th, 2019

We ordered a basket of white and cream funeral flowers costing £60.00. What arrived was half the size and bore only a vague resemblance to what was advertised. We had to reject it at the door. The florist was very apologetic but said Interflora would give a 100% refund. She lied. We're now having to fight for our money back. Really didn't need all this aggravation at such an emotional time. MY ADVISE IS TO AVOID INTERFLORA LIKE THE PLAGUE!

Thumbnail of user tomf340
1 review
6 helpful votes
April 22nd, 2019

After 10 years of using them several times a year I will never use them again. I ordered Mother's day flowers and what arrived was not from the stated florist, not at all fresh, and had 25% fewer flowers than before for the same price. When I complained I just got a stock reply and nothing else. They've lost me forever. My advice is to find a good local florist and phone them directly.

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From the business

Order flowers from Interflora. Same day delivery available. All bouquets are expertly crafted by local florists and hand-delivered to the door.

Company Representative

Thumbnail of user sandraw1864
Sandra W.
Typically responds within 21 hours

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