InterFlora UK

Seconds after ordering, I discovered the recipient would be at a different address in the same area on the day of their birthday. Immediately contacted to request a change of address. They refused. Asked to cancel the order. They waited a working day to reply and said it was now impossible.

Literally seconds after having my money they stopped caring about customer service. The result, redundant 60th birthday gift.

Thanks a whole bunch...

I placed an order for a delivery on Saturday and recommended time slots to make sure the recipient is there. Recipient wasn't there because they attempted delivery when I said recipient wouldn't be there. But could they at least leave the flowers? I wish. Sunday - no delivery. Monday was a bank holiday. They wanted it to be delivered on Tuesday. For a birthday that was on Saturday. In this business, just like any delivery business, reliability is the key.

Oh, almost forgot. To top it all off they didn't have exactly what I ordered in stock and they said they replaced it with something similar.

I cancelled the order and requested a refund. Never again with this company.

We ordered a basket of white and cream funeral flowers costing £60.00. What arrived was half the size and bore only a vague resemblance to what was advertised. We had to reject it at the door. The florist was very apologetic but said Interflora would give a 100% refund. She lied. We're now having to fight for our money back. Really didn't need all this aggravation at such an emotional time. MY ADVISE IS TO AVOID INTERFLORA LIKE THE PLAGUE!

Ordered a plant earlier this week to be delivered tomorrow as a gift for someone. Just received a voicemail today (5:50pm!) saying they cannot fufil my order now but they're sending flowers instead. Sorry - not acceptable, I selected a plant for a specific reason. They couldn't send a substitute plant so had to cancel the order. It's now too late to order from another company to deliver the gift on time. Terrible service!

Interflora - please don't advertise items if you can't fufil the order. (How long will my refund take to reach me by the way?)

And prospective customers - I'd go elsewhere as there's definitely cheaper and (assumingly) more reliable companies out there! Was happy to pay extra for quality but quality (service) is something I absolutely haven't received.

Disappointment/complaint in regard of the service since nothing (about the flower availibility) has been specified on the Interflora website and that has costed me time and money.

This incovinience has happened for the the forth time now in 2 weeks trying to deliver flowers that on the website are showed as available.

Also, no call has been recieved, even if they stated they tried to call me.

Also, I was unable to use their gift card /voucher.

Also, when asking help through their live chat I was unable to receive help by a team adviser that was unable to advice me despite me confirming I was still there in need for help.

I will, of course, not even try to use Interflora again. This experience needed to be shared so that others will not waste their time on their website.

Having used Interflora online to purchase a bouquet for a friends birthday we were very impressed and so shortly afterward on wanting to buy flowers for a funeral we again ordered via interflora for collection. When my husband brought home the bouquet I was stunned.
It was atrocious! Flowers, the few there were, were quoted and dying!
We immediately contacted the local florist who speedily arranged collection and promised replacement free delivery.
This was in fact carried out but the bouquet was still atrocious!
For £30 we had 3 'just surviving' roses and 3 unopened buds of kind with some greenery!
In our way to the cemetery we stopped and got 2 bouquets from a well known supermarket for less money and they looked absolutely lovely.
We threw the others in the bin as they were not even worth having around the house.
I can only say how humiliated I would be if flowers like this had been arranged for delivery ditect to our recipient!
Unfortunately I now know interflora are too unreliable.
If this is the service you get on collecting your own flowers and then the replacement is still unacceptable something is amiss.
Unfortunately on contacting Interflora website and complaining about the standard I received there were a couple of emails going back and forth about dates etc but unfortunately not even a decent apology or explanation for sub-standard service.
NOT acceptable when you have no faith in a company to deliver goods of standard.
NEVER AGAIN

Said on order would email when flowers for funeral was delivered never heard anything tried to get in touch no one you could talk to had to phone the berivied family to see it they arrived OK

A blue bouquet but don't expect blue flowers! - I odered my friend the 'Blue Eden' bouquet at a cost of £32 - primarily a rich violet colour. The bouquet arrived and was primarily green with bright yellow chrysanths. I complained and they offered to send another bouquet. This 'bouquet' arrived consisting of 7 flowers, all the same as the original bouquet and was delivered to the wrong house at the opposite end of the road. Incrediby poor service. An offer of a 50% refund would have sorted this but instead they decided to spout T&C 1.1 at me!
Quite honestly I wish I had sent £32 in cash to my firend...

Very disappointed with what was received compared to what was ordered. The photo of what I ordered was a beautiful Spring bouquet.

I ordered next day courier delivery from Interflora. When I didn't receive notification of delivery, I contacted Interflora (I had to contact them - they didn't bother to let me know there had been a problem). I was told the courier said he 'could not access the property' and that couriers did not 'typically' call the sender or recipient if there was an issue. I asked the question why ask for numbers in the first place to which I received no response. I was told they could send another bouquet through the local florist (so not my selected flowers) three days later as it was the Bank Holiday weekend. I told them not to bother as it was a time sensitive gift. Unbelievably the courier then delivered the three day old flowers on the Tuesday afternoon! Wilted and sorry looking. He told the recipient he couldn't find the house so the story about not being able to gain access was pure fabrication. To add insult to injury there was no message card either! Truly shocking service for which I have been offered (well, I demanded) a refund and nothing else by way of compensation. I will not be using Interflora ever again. After asking for compensation they offered me a 15 pound evoucher for use on their website. As I refuse to give them business again, and I cant imagine you could get anything for 15 pounds, I told them thanks but no thanks.

I paid £35 for a boquet of flowers and £7 delivery they were for my sister. I got 4 flowers really disappointed nothing like the pictures.