We ordered a basket of white and cream funeral flowers costing £60.00. What arrived was half the size and bore only a vague resemblance to what was advertised. We had to reject it at the door. The florist was very apologetic but said Interflora would give a 100% refund. She lied. We're now having to fight for our money back. Really didn't need all this aggravation at such an emotional time. MY ADVISE IS TO AVOID INTERFLORA LIKE THE PLAGUE!