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How would you rate Instagram?
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Guatemala
3 reviews
16 helpful votes
Follow Elizabeth B.
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It's pretty good for social networking. It was recently bought by facebook, which is bad for its reputation. It also records your location and lets other people using things like pixsta (a client app for browsing instagram) to know when you are near them. Making it easier for stalkers to stalk you. Also their website sucks and has always sucked.

Date of experience: October 4, 2014
New Jersey
7 reviews
12 helpful votes
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Instagram is a cool application. It is an online photo-sharing, video-sharing and social networking service that enables us, the user to take pictures and videos, apply digital filters to them, and share them on a variety of social networking services, such as Facebook, Twitter and etc.

You can access it using your web browser or the in mobile app.
Here you can follow other people and being updated on what they're up to.

Date of experience: March 13, 2014
North Carolina
1 review
5 helpful votes
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Only face pics from me ever and get unsolicited nudes from girls and I got blocked $#*!ing silly company. Face pic how left. Can they be when I get nudes sent to me. This is why 50% of women are single freak site like this.

Date of experience: October 20, 2023
Canada
1 review
2 helpful votes
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Multiple times I've attempted to follow new people I've met and was blocked from doing so... very annoying as I report the error and it takes days to change that error. Also I often get different languages pop up on explore page and when I use the translation it is very poorly done(can't understand what they mean).

Date of experience: February 13, 2019
Canada
1 review
3 helpful votes
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You guys have the worst customer service I've ever encountered. My hacked account has now affected over 10 of my friends and you guys don't even have a $#*!ing person to talk to about it. Good $#*!ing job $#*!s

Date of experience: June 7, 2022
Nevada
8 reviews
5 helpful votes
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So Disappointed
July 14, 2022

If you would have asked me how i felt about Instagram back in January i would have said i LOVE it. However after dealing their "support" i am beyond disappointed. I am a blogger and one of the ways to engage with my followers was to create memes their was daily memes on my story however i started noticing that the more followers i had the more issues i started to have that my post were against community guidelines. I've had my instagram account since inception mind you back in 2011. I would appeal all the time their is not a person checking those appeals its all automated. Well in January my account was disabled with disabled scenario you can think of to appeal there was NO solution. I had verify my identity before anything. Emailed anything i account to get at least an answer. Now its july and have not heard from a REAL person. They don't care. I'm just sad becasue i can never use my Instagram handle name.

Date of experience: July 14, 2022
France
1 review
0 helpful votes
Follow Eve F.
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I have been using Instagram for 7 years and loved it. My Facebook was hacked back in February and because my Instagram was linked to it, my account was affected too. I sent numerous emails to both Instagram and Facebook with screen shots of what the hacker had done with no response from either. I was able to create a new Instagram account, but cannot use the app. The website is not user friendly at all and you lose capabilities of the app. It's sad that I can no longer use a social media platform that I really enjoyed because they refuse to respond or help with something that their own security failed.

Date of experience: June 19, 2019
Colorado
2 reviews
3 helpful votes
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Used to be a fun site
February 4, 2020

Instagram used to be a fun site. Originally it was a place to post your photos and like and comment on other people's photos. Every since facebook took over it's gone downhill. Facebook has no problem with having ads that are lies and ads from Russia because money talks but they have implemented rules on IG which you can find nowhere yet you are expected to follow and if they decide you have broken one of these unwritten rules they block you without telling you what rule(s) you may have broken or how long you are blocked and they give no response to your emails. They are no longer a fun site and instead have become power hungry money hungry capitalists.

Date of experience: February 4, 2020
Greece
1 review
4 helpful votes
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Instagram is a scam!
April 11, 2021

Worst social media app ever! Ever since Facebook acquired Instagram it's just an ad based media that will never be social again. Just scamming people their money!

If you have a business and think of using Instagram, DON'T!

You get 100 likes for the ad and no likes for the posts you don't promote. I was hopeful, tried posting more ads, being consistent and got a social media manager to help my business but it all failed.

Your wasting your time plus money and will never get post reach from the followers you get after the ad.

Date of experience: April 11, 2021
Michigan
30 reviews
153 helpful votes
Follow Roger G.
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Like seriously, can we do something about the people in Silicon Valley and their power trips? The power has gone to their head and they think they can tell the rest of the world how to think. Like seriously, you run an app and a website, get real. Most of these apps or sites started out really cool and operated like a free-for-all, now the minute you insult someone correctly for being stupid, they want to ban you.

Enough is enough. Seriously. Something has got to be done. Texas did the right thing outlawing this nonsense. I hope other states follow.

Date of experience: March 11, 2021
Washington
22 reviews
21 helpful votes
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A bot's paradise.
September 26, 2023

There is a lot of inappropriate bots with scam links that are inappropriate and disturbing. The sites these message or whatever we're calling it sends you to is disturbing,pornographic,and gross. How is this app available to the general public?

Date of experience: September 26, 2023
Florida
1 review
0 helpful votes
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Got hacked!
November 30, 2021

$#*! you instagram! I have been hacked and I have my baby on their and they are pretending to be me and are hacking many people! I want my account back and taken down this is not right I've reached out to Instagram many times like I need some $#*!ing help and nobody is helping! I've made co tact with the person and they block me!

Date of experience: November 30, 2021
Washington
1 review
6 helpful votes
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Hacked
April 18, 2019

Hacked! Since FB acquired Instagram it's been infested with Russian bots and trolls. My account was hacked months ago by a bk ru email (Russian domain) and even though I followed all the instructions sent to my secure email, the issue has never been resolved. These hackers have had my private info and pictures for months and Instagram does not care! All you have to do is a quick google search and you'll find many people have been experiencing this issue recently with Instagram. BEWARE!

Date of experience: April 18, 2019
California
2 reviews
6 helpful votes
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Instagram marketing = Make your profile pic a hot girl who travels the world and you have it made. I have been on Instagram for a few years, I always have around 400 followers, I do the same kind of things I do in other social media and have thousands of followers there... but not instagram. They rigged the website/app based on revenue, so as a result people pay for friends there, when you see someone with massive followers they paid for it, what is social about that? The people they pay keep contacting me and offering to have me pay to have thousands of followers. I get messages everyday from the instagram marketing people telling me I should be friends with this person or that person, why? Because this or that person paid to have someone contact me. I like the platform but overall compared to twitter, FB, Linkedin and others, Instagram performs the worst. See attached for an example of a paid message, notice its from "instagrammer"

Date of experience: April 7, 2021
Illinois
1 review
6 helpful votes
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Seller scam
April 19, 2020

I purchase to classic_fashionwears and i spoke with CINDY and owner LISA. They scam me! No item delivered, no tracking given, they blocked me after 2 weeks stating the item
Was shipped and due to pandemic it will be late. Claiming they shipped via DHL. And they cant even refund! In short they are making me look like a fool!

Beware of this account!

Date of experience: April 19, 2020
Florida
1 review
1 helpful vote
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It work for a few months now it is totally frozen!
I mean its an app!
So if the app don't work so what it is good for?
Like my car, if it doesn't run, it is not good for anything!
All bad businesses have no phone or link to talk to someone to get an answer and get it fixed.
Because they simply don't care!
Instagram managers... why your $#*! don't work?
Because you are incompetent!

Date of experience: July 4, 2021
New Jersey
26 reviews
49 helpful votes
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This site is great for sharing photos immediately with friends and family. The app is free. You can set your account to public or private. I personally like it private, and I only accept people I know as followers. I use this on my iphone.

Date of experience: June 7, 2013
Georgia
1 review
1 helpful vote
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My daughter was logged out of her account somehow. We went into and it kept saying the password was incorrect, we requested an email link to change it. Got the link, reset it, with no luck! It would not let her in. I called customer service. First of all, I could not understand them, and they were going to charge up to $50.00 just to fix her account. When I questioned it, they were very rude and hung up on me.

Date of experience: August 20, 2016
Luxembourg
3 reviews
6 helpful votes
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I've been trying to contact them nultiple times bc my profile was hacked. Got no respond, nth! I tried to contact them on Twitter, via their stupid forms, via emails, nothing is working, they just don't care about your personal data! I have never had such a terrible experience with customer support as with Instagram.

Date of experience: March 27, 2018
Australia
1 review
1 helpful vote
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@dean_collister has created an imposter account, using my images, to abuse, harass and fake my identity, which is in direct violation of Instagram's policies.

The fake account created *******@dean_collister can be easily found by *******@charlesdoesguitarfan

My account *******@charlesdoesisaguitar

Here comes the indisputable evidence again.

Charles *******@charlesdoesisaguitar

I will not stop until the fake account is removed.

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+5
Date of experience: September 17, 2022

Overview

Instagram has a rating of 2.2 stars from 461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Instagram most frequently mention social media, customer service and community guidelines. Instagram ranks 188th among Mobile Applications sites.

service
171
value
153
shipping
121
returns
115
quality
153
+188