• Instagram

Instagram

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Instagram has a rating of 2.31 stars from 479 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Instagram most frequently mention customer service, social media, and community guidelines problems. Instagram ranks 110th among Mobile Applications sites.

  • Service
    158
  • Value
    142
  • Shipping
    113
  • Returns
    108
  • Quality
    142
Positive reviews (last 12 months): 20.8%
Positive
10
Neutral
1
Negative
37
184
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • There just terrible at customer service that's all and actually taking reports serious
How would you rate Instagram?
Top Positive Review

“It made targeted marketing more easy”

Rida R.
11/19/23

Instagram for business is the best social media platform for me I personally really like because it is not just for sharing pictures,reels and stories but also I am working most of the time to promote the businesses and increase the sales. I run paid ads on Instagram see the insights of progress of that ad and the most important and great feature of Instagram business is that it allow us to targeted audience for our product and services as a result we get more sales so that is the most favourite thing which I like in this platform.

Top Critical Review

“Wanted to like”

Zeida R.
3/5/24

Went for a touch up and cut. Cut uneven, Touchup too dark and not matched my color. I told owner and person doing my hair. A day later after friends commented how badly my hair looked I called to speak to her, employees refused to let me talk to her. I texted this woman and she could not even call back. I just wanted it fixed. I paid 100.00 for a procedure that left me depressed and looking horrific. An owner that can not return a simple call and fix an issue that would probably take 10 minutes, is not concerned about customer retention. I traveled from NY to NJ in my daughters recommendation because she, so far has been satisfied with service by the owner. I was having surgery and they refused to accommodate me. Very disappointed. The root touch up lasted: weeks, I could have used same Target product and find it myself for 18.00.

Reviews (479)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user zeidar
3 reviews
0 helpful votes
March 5th, 2024

Went for a touch up and cut. Cut uneven, Touchup too dark and not matched my color. I told owner and person doing my hair. A day later after friends commented how badly my hair looked I called to speak to her, employees refused to let me talk to her. I texted this woman and she could not even call back. I just wanted it fixed. I paid 100.00 for a procedure that left me depressed and looking horrific. An owner that can not return a simple call and fix an issue that would probably take 10 minutes, is not concerned about customer retention. I traveled from NY to NJ in my daughters recommendation because she, so far has been satisfied with service by the owner. I was having surgery and they refused to accommodate me. Very disappointed. The root touch up lasted: weeks, I could have used same Target product and find it myself for 18.00.

Tip for consumers:
Could not have anyone care enough to return calls or texts. My hair looks horrific and friends have noticed and it’s been stressful. And depressing. I only wanted to speak to owner

Service
Value
Quality
Thumbnail of user syafinazbintezainal30311
1 review
0 helpful votes
December 23rd, 2023

They don't know yet about the Asian Culinary Arts review and maleficent movie I will kill Elle Fanning and Angelina Jolie in real life. Stupid maniac make me cry at school yesterday and kecik myself. I have Mental Health issue ugly Elle Fanning and we should fight against each other. You still don't know my Nani pass away already and my uncle is Noor Iskandar we felt offended while watching it. All you do is having a boyfriend dumb hoe.

Tip for consumers:
I will audition Show Me The Money 12 or 13 and maybe all the season I am just a new person and don't bully me. Stray Kids foreverrrrrrr

Products used:
Not sure so you want me to be mad at you because that is dosa too.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brandon.l.kroll
1 review
4 helpful votes
January 16th, 2024

Instagram are cowards. They hate pages that disagree with them politically or on moral issues and WRONGFULLY delete comments as SPAM when they are never violating their Community Guidelines.

Appeals button is a middle finger. Then they censor you from speaking for 24 hrs for "their definition" of "crimes" committed. They biasly cast sentence based on prejudice paranoia.

Their needs to be laws set in play for digital harassment by the makers of the app.

1 star, the Z's need to apologize for their violations.

Thumbnail of user heathers1190
2 reviews
5 helpful votes
February 15th, 2024

A scammer cloned my account with my own screen name with "_" added at the end. This was YEARS ago. I've had everyone I know report it to get it down, I've reported it MULTIPLE times, I've tried everything to get it down. I have young children and work for the state that I live in. I do not want something like that out there tricking people in to thinking I'm doing sex work. It should be ILLEGAL to allow this. Instagram also allows violent videos of murder, child pornography and pedophiles to thrive on their platform. They don't care as long as they're making their ad revenue. It's absolutely disgusting.

Thumbnail of user robs901
18 reviews
32 helpful votes
February 1st, 2024

Posts go nowhere. And even if it sez your photo is shared, it is not shared. See a hashtag that several days ago had content from more than one small business. After I upkoaded my photo to this hashtab, all of the content disappeared. See my screengrab.

Thumbnail of user marshie648
1 review
3 helpful votes
March 5th, 2024

I see women post half naked photos on Instagram and as soon as I say something it gets removed? Like there was a girl that posted a coochie pic with 1500 likes and as soon as I posted "gross" it got removed for "harassment" like these nasty women can post naked pics but as soon as I say it's disgusting I get sensored?

Thumbnail of user ridar8
3 reviews
0 helpful votes
November 19th, 2023

Instagram for business is the best social media platform for me I personally really like because it is not just for sharing pictures,reels and stories but also I am working most of the time to promote the businesses and increase the sales. I run paid ads on Instagram see the insights of progress of that ad and the most important and great feature of Instagram business is that it allow us to targeted audience for our product and services as a result we get more sales so that is the most favourite thing which I like in this platform.

Tip for consumers:
Not at all

Products used:
Branded Watches

Service
Value
Shipping
Returns
Quality
Thumbnail of user emanifayth07
1 review
0 helpful votes
December 14th, 2023

Instagram is very blatantly censoring voices for the palestinian cause. 100s of 1000s of people have complained about it. It's been 3 weeks since i csn comment like follow or unfollow people without warning on both my original page and my palestine cause page. It was done within a week of me supporting the cause, they are forcing their views and opinions onto the people who use the platform. It is incredibly insane to see especially since we don't live in israel and we can criticize and decide what cause we want to defend ourselves z

Thumbnail of user brandonl818
1 review
2 helpful votes
February 11th, 2024

I use this app for business and helping people in my community with their questions. It seems anytime I try to comment to help people ig removes them as spam. I can't even comment on my wife's posts. I am just going to go to yourube where I can actually leave comments for people. Ig sucks

Service
Quality
Thumbnail of user rushellee
3 reviews
2 helpful votes
February 24th, 2024

SHUT THIS $#*! THE $#*! DOWN FOR FALSELY ACCUSING CUSTOMER OF NOT USING THERE APP THE RIGHT WAY AFTER I HAD MY ACCOUNT FOR ALMOST 10+ YEARS. SHAME ON YOU INSTAGRAM now all of my memories are gone.

Thumbnail of user rabidwolfx
2 reviews
10 helpful votes
February 1st, 2024

Any comment is marked as spam. Reporting racist comments against white people somehow isn't spam and is ok. Another trash liberal agenda company

Service
Quality
Thumbnail of user chrisb4130
1 review
3 helpful votes
January 23rd, 2024

Found multiple posts that promote violence and drug use I tried notifying customer service or report a problem and they banned me for it, multiple people post comments about such things nothing happens to them, I post comment saying anything longer than 2 lines gets flagged for spam when there is no links in the comments no advertisements but i still get banned, this link shows all my evidence. https://m.facebook.com/story.php?story_fbid=pfbid0JTtaqY5n337x7dTPZiPb8XpZ9vwGtEym2VxgmiaBbmsF7XVnabZiDFt4vcyYoiiGl&id=**************&mibextid=cr9u03

Thumbnail of user mayam162
1 review
1 helpful vote
December 14th, 2023

It allows CP, allows bullying and usually prefers perpetrators content, it shadows news about Gaza. The owners are generally evil selfish people.

Thumbnail of user tyshondrab
2 reviews
1 helpful vote
February 28th, 2024

THEY REMOVED MY ARTWORK CONTENT AND ALL MY ARTWORK IN ADDITION, WRITINGS WAS ON THAT PAGE. I AM AN ARTIST AND A WRITER

Thumbnail of user dinamoumawad
1 review
3 helpful votes
December 31st, 2023

Never use the 10$ credit ad offere from Instagram since they are liars and they waste your time it will never work I tried it and had to reboost my post again and pay.

Thumbnail of user neoc13
1 review
0 helpful votes
January 7th, 2024

Charlie_g_3 exposes to you via call and then takes video of you then message you to spread rummors to your friens and familly

Thumbnail of user bj6880094
2 reviews
16 helpful votes
April 11th, 2023

Instagram and Facebook are the worlds largest scam companies. They've made several false invoices claiming my account owes them money for advertisement promotion. I have NEVER requested promo from neither Instagram or Facebook, nor have they ever promoted my page or posts. They don't even allow me to reach more than 20 people when I post a pic or story, yet alone promote me. This is the biggest scam company in the world right now.

Service
Value
Shipping
Returns
Quality
Thumbnail of user wikir
3 reviews
9 helpful votes
January 21st, 2024

I admit I am baffled about how this website is popular. Possibly just meta (met a) and historic (people are used to it). People may use this website because they don't realise how bad it is

To anyone who uploads content - to let you know meta have removed the search facility. That means any hashtags you use, don't mean anything, your content cannot be found because there is no search feature, you're shouting into the void

The user interface is the worst possible thing you can imagine. No search, no next page. Since no one can find your content, your photo album is essentially private. No one can find your content because they removed the search feature, which to be honest was always awful, but barely functional

Quick, tiktok is doing something. We need to copy it. My names zuckerberg and I have no business plan

Thumbnail of user ss1167
1 review
3 helpful votes
October 20th, 2023

Only face pics from me ever and get unsolicited nudes from girls and I got blocked $#*!ing silly company. Face pic how left. Can they be when I get nudes sent to me. This is why 50% of women are single freak site like this.

Service
Value
Shipping
Returns
Quality
Thumbnail of user zoeyp4
11 reviews
8 helpful votes
October 30th, 2020

One of greatest site to share our life on social media. So many filters to choose to give our photos a cool look.

Thumbnail of user jacquelineh1002
1 review
4 helpful votes
February 14th, 2023

They let blacks get on Instagram calling whites "racist" and other profanity. Threats of killing whites, posting videos blacks attacking whites then laughing about it. Then when the whites fight back they delete your comments, then kick you off and you can't delete your profile because they want their "millions of members" I would give them the privilege of having my one profile "F**ck Instagram!"

Thumbnail of user timothyf673
1 review
3 helpful votes
October 7th, 2023

They are no better then any other leftist propaganda spreading platform. They allow violence,nudity and hate speech but only for one side when you try to respond to a leftist comment it's against there community guidelines. INSTAGRAM is no better then any other propagandist platforms.

Thumbnail of user jordanleopardi22
2 reviews
1 helpful vote
October 20th, 2023

She is mean,ugly,fat,rat,with a ugly hat,and she. Is very bad at everything smells bad her eyebrows look like a two year olds drawing

Tip for consumers:
Mmmhhhhh nah other than she’s a fat ugly stupid subway surfers rat

Products used:
Homework and pencil plus she is mean she thinks we smell bad but that’s her reflection

Thumbnail of user charlesc2588
1 review
1 helpful vote
September 17th, 2022

@dean_collister has created an imposter account, using my images, to abuse, harass and fake my identity, which is in direct violation of Instagram's policies.

The fake account created *******@dean_collister can be easily found by *******@charlesdoesguitarfan

My account *******@charlesdoesisaguitar

Here comes the indisputable evidence again.

Charles *******@charlesdoesisaguitar

I will not stop until the fake account is removed.

Tip for consumers:
Remove the fake account created by @dean_collister

The account is @charlesdoesguitarfan

My account is @charlesdoesisaguitar

Products used:
Remove the fake account created by @dean_collister

The account is @charlesdoesguitarfan

My account is @charlesdoesisaguitar

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshj17
13 reviews
26 helpful votes
October 14th, 2023

If you are a business trying to grow it's basically impossible at this point. The site is oversaturated and there are too many people on the site and the algorithm keeps changing. I've been posting for a month and just getting above 80 real followers is basically impossible. Don't waste your time.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Create an account or log in to Instagram - A simple, fun & creative way to capture, edit & share photos, videos & messages with friends & family.

How do I know I can trust these reviews about Instagram?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Instagram?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business