InstacartReviews 2,491

I just started shopping for InstaCart and their shopper support is awful. The debit cards don't all work the same at each store so you end up having to figure out each store's systm. Their rating system is not consistent and when you try to get them on a support chat or phone all they do is tell you they understand. Typical for a company that is not based in the USA and has language barriers. They literally just end the chat sessions with you without solving your problems.

I just started using instacart for the first time yesterday. I ordered from a store and before the shopper started shopping my items I wanted to add another item to my list. I followed the instructions in the FAQs to add an item and it ended up duplicating my order. So that is the first problem... got charged twice for the order. The second problem is that one shopper tried to cancel the extra order for me and couldn't. The second shopper that actually shopped my items either stole my groceries or delivered them somewhere else. So I paid for 2 grocery lists full of items and got NOTHING for it. The guy marked in the app that he delivered to my house and I was right there. He didn't! I tried to call instacart and there was a 2 hour hold, but I decided to do it while playing games with my kids. After 2 hours someone goes to answer my call AND THEY DISCONNECTED THE CALL!... before I could ever talk to the person. I have sent 5 emails and no one responds so now I will blast them with bad reviews until someone from instacart gets in touch with me to make this right! Beware when you use instacart!

Thought I ordered from Kroger direct. Got 7 texts saying my order was delayed then personal shopper text saying my order was started then a text at 945 saying the store was closed and they didn't know what would happen. I got texts until 2 am saying my order was enroute. Next morning they said I needed to cancel and reorder... basically go to back of the line sucka! Never again. I'd rather fight covid-19 than deal with this circus act.

So first time user of instacart shopping at Smiths.

My shopper decided to add a ham to my bill and he delivered my groceries on my porch and took the ham home. He was overly nice filling my order trying to make sure I got everything on my list and more... dinner for his family without my permission!
I tried to call instacart on the phone to tell them what happened and they said my wait time was 59 minutes. After listening to their crap music for 40 minutes, a voice came on stating my wait time was 56 minutes. Seriously!? Waited an hour and the voice came back on and said my wait time was back to 59 minutes! Seriously don't EVER use insta cart! They are a JOKE! Driver was a thief and obviate knew he could get away with it because he can't be reported. How convenient and what a scam instacart is!

The man who was getting my groceries was non responsive and then brought me the wrong groceries, one of which was mushy avocados that had gone bad. I called Instacart to go get my money back and was waiting for over 2 hours to speak with them, only to have them disconnect the line before I could speak with anyone.

I tried using them twice. The first time my order never made it to my house. It took hours for them to finally just tell me they were cancelling my order. I barely made it to the store for my dinner groceries after their cancellation. When I finally did go to use their promo code for first time users, the $10 off never applied. Why? Because you have to order $35 worth of food - which is fine! But they did NOT disclose this in the fine print, so you just have to guess? I assume? Shady business altogether. I'll be trying different grocery delivery services.

Its 7:37pm AKA 4 HOURS LATER than delivery SHOULD have been. They STILL havent cancelled my order! Well they are only going in one direction, DOWN! And fast! This is exactly why you guys have a poor business model and CLEARLY Dont care about taking care of your customers. Dont get me wrong, I totally get that covid-19 has thrown us ALL for a loop but we ARE DEPENDING YOU TO HELP US FEED AND AND TAKE CARE OF OUR FAMILIES! I'm in Customer Service too and I would NEVER put my customers through what you guys do and by your lack of action you dont care about the outcome! So if you dont care about taking care of your customers, then why should we be bothered with giving you guys a job! That's right! With out US, YOU WOULD HAVE NO JOB! So continue down this thankless severe lack of concern for your customers and you wont have a job to come to! #downwardspiral oh and I've cancelled my account so you've lost a customer for good #goodriddens

Wish I'd read reviews of this company and their service before I made the mistake of using them for a Shaw's Supermarkets order. Waited two days for my original $120 order to be picked and delivered, only to have the end order of $85 worth of food delivered to somewhere other than my house. No response from their email or chat support, and gave up trying to reach them through their 800 number after more than an hour on hold. Will be contacting my bank to have the charge canceled, and filing complaints with my AG's office and the BBB.

Instacart is a rip off to there shoppers I did
Two stop and made $8 wow now this hurts so bad I went to a corporate office and had to park at the bottom go to the 14th floor deliver a cake did not get a tip then I went to another lady's house that I had to hit the expressway in Buckhead and she gave me one dollar tip and I made eight dollars for both of those trips like 20 minutes away from my home.$8 For Two trips To different shops. Instant cart care more about there customers than there shoppers.