InstacartReviews 2,492

We used Instacart 4 times before we discovered the scam. This last time, the delivery person left his receipt in our grocery bag. He paid $61.58 for our groceries. Add in the fees and tip added another $15.86 to the bill for a total of $77.44. Instagram charged us $95! I complained and was told Albertsons is to blame. Are they? I compared the shopping prices and noted most of the prices jacked up (circled in the photos with the price difference at the sides). I am appalled and livid. This cannot be legal.

We tried several times ordering to give the benefit of the doubt that maybe, it's just the shopper that's crappy and soon we'll get assigned to a better shopper. But the result is always the same, and upon further research, I TOTALLY UNDERSTAND WHY. Instacart shoppers are totally undervalued by the company and under equipped. If I was their employee, I'd do a crappy service too because I get crappy incentives anyway. We had our groceries delivered once a week, but 50% of our orders are refunded, maybe so Instacart shoppers can just be done with it ASAP.

Luckily the man who delivered the order left the receipt from the store that I could shop at. Every item was more expensive which Instacart charged me than what I would have paid if I shopped at the store myself. Then they add charges on top of the hidden price increases. I always use Visa to pay for things because I can dispute the charge which I did. Not the whole order but just the difference between the store receipt and the Instacart charges. Don't use this rip off service. Look at all the negative reviews. Cancel your account and save money!

I would give the a rating of MINUS 5 Stars if I could. Two attempts to buy groceries using this so called service to get needed items to a 90+ year old family member on the other side of the state. Both were epic fails. Todays order with padded with unneeded fill items to make the companies minimum dollar value and distinct items ordered. The items needed/ the prime and only reason for the order were not delivered. No contact by text, phone or email that there was a problem with any items, So we spent $22.00 including delivery charge, tip and "service charge" for 3 items that we didn't even need. Cusptomer Service at Instacart including asupervisor could care less and made no effort to make us feel like a valued customer. We will never use them again.

Used this twice for MetMarket. The drivers don't read the notes where you specify what to buy. They replaced items I had ordered in from the deli in lbs (serving a family) with one packaged dinner, then charged me the original estimate price, basically stealing. Contact through email never gets a reply and they won't do refunds.

Below is what they sent, however I was charged 26.97 for when the meal cost 8.99. They said they refunded my account but it never shows any type of refund or promo.

This happened two days in a row, I would never use the service again. And stores that are branding with them shouldn't affiliate themselves with this brand.

I placed an order yesterday through Instacart and had a horrible experience. The shopper not only stole our items, but the company suspended my account due to a false accusation of aggressive behavior towards shopper. Mind you, we never receieved the items and the shopper accused us of being aggressive. In addition, we never received a refund for the items since they suspended our account. We called customer service and they couldn't access our account because it was blocked due to the complaint. I would not ever trust this service again. Not only does this shopper have our grocery items and we lost money, but now they have our home address and we do not feel safe. If this person stole from us, does this mean that Instacard does not even do background checks on who they hire? We trusted Instacart with our groceries and they matched us with a shopper who not only stole our groceries, but now has our home address and our information.

I am extremely dissapointed on how this situation is being handled. First one of their shoppers steals our items, questioning the safety of Instacart; specifically my home address and financial information. In addition, they place the blame on the customer who has been loyal for months with no grounds and then suspend our account. I hope they realize that their shopper was a fraud and on top of that Instacart proceeds to instead of helping the victim, you assist the thief. What would Instacart do in a situation of an emergency? What if items were in extreme neccesity? I want to remind you that their shopper started shopping on April 2020, we have been loyal longer than that.

Also want to note that I sent them pictures of the chat where I was desperately asking for my items just to be ignored and secondly, the map of the person "dropping off" items in a completely different city.

WORST CUSTOMER SERVICE EVER. I was told to wait 1-2 days for it to be fixed and its been 40+ days. They are full of empty promises. For example yesterday I was transferred to a tier-three then they didn't reply to me for 10min and then ended the chat. Y'all support is a joke from what I've seen so far. I was supposed to get a call at 7:30 and nothing came. It was supposed to take 1-2 days to be fixed but nothing happened. I sent emails and was suppose to get a response and nothing happened. I followed all instructions on day 1 and nothing happened and today is day 40. I was told to give y'all some time of a max of 5 days and nothing happens. I was told someone will reach out to me and fix it but however once again nothing happens. It's all empty promises for forty days.

I wish to give zero stars but this option is not available, therefore i am giving one star as a lowest rate possible.
Customer support at Instacart basically does not exist. When you call their number *******822 you have a useless conversation with incompetent representative that tells you to sent an email and wait for reply. As a result you are getting an email thanking you for contacting Instacart and that is it. Nothing else. They deactivated my account without giving any reason or warning and i cannot reactivate it now. They are using the fact that they do not have any competition and ignoring customers as much as they feel.

Instacart shoppers has no way of communicating with their employees when the system goes down. Yesterday shopping for 2 clients They have it as A & B. When I was through shopping A grocery is in my back seat and B grocery in the trunk. I got out the grocery store took picture of both receipt and hit navigate to the first customer. It shows me it was A I was delivering to. On way my Neice call and said unable to get into instacart the system looks like it's crashing she also delivers for them. After I had already delivered. Not knowing the system was down when I hit navigate to the second client was unable to deliver no address coming up showing It showed that I already delivered. So I am stuck over an hour with groceries in the trunk not knowing their system had me delivered to B address instead of A and found out When they deactivated for numerous complaints their system is showing. I had no way of communicating. The client told they had no way of communicate with me as well. Now I am not stupid I have done approximately 15 runs and 12 reviews with 5 stars. I am 57 years old I made sure I communicate with customers while shopping to make sure I picked the correct items if cannot find something so they can give me an alternate. I am so upset because this is unfair. I went back to the first customer and gave her the correct grocery but unable to get the other grocery back due to Covid 19.

I live in Canada and wanted to have a gift delivered to a friend who had helped us out. We went on line and placed our order. This was in St. Petersburg, Florida and our shopper was Alex! He was amazing. He picked up our order and kept us posted of his progress all the way from shop to delivery. Amazingly from start to finish it took less than 45 minutes. I highly recommend this service and will use it again. Also, Alex you were wonderful. Thanks so much.