Instacart

If I could get Zero star I would. Instacart stole money from my account with no order attached to it 130$. After them telling me I would have a refund I did not get the money back for a week. When I called back the rep had me on the phone for over 30 minutes.
The People who do your shopping are very unprofessional, in what they pick and deliver to your door. When insta cart started we got regular people and as time when on it just got worse and worse.
After the bad service and money impossible to get back I am super disappointed this company still has a APP or service, and ways to scam more people.

Posted: 3/29/2020 12:00:00 AM about Instacart.com

I shopped Costco.com who uses Instacart to do their same day delivery. Site disclosed that online prices may be higher than in store prices, but I never thought the prices would be 29% higher than the store! This is robbery and dishonest pricing. The In store price of the items I bought were $125.00 and Instacart charged me $160.00. I think it should be disclosed that prices may be up to 29% higher or something like that. Only then can a customer know what they are about to get into. "May be higher" doesn't not tell the story, 29% higher is an outrageous mark up. And I tipped the driver! Never again, will I use Instacart and I will tell everyone who will listen the facts of what happened to me. Also Costco is not harmless in this. I placed my order via my Costco app and I was not aware I would be charged so much more.

This was by far the worse transaction ever! I am displeased and giving a horrible review on every website I can. This trash a$$ company charged me twice, totaling $100 for nothing. No groceries were ver delivered and all they could offer was apologies, excuses, and a $5 credit. Once my money is refunding, I WILL NEVER use this service again. I placed an order early afternoon 1/15 and nothing was ever delivered. They kept extending the delivery time and as of today (the following day) it was pushed til noon 1/16. Unacceptable. Horrible. Tacky. Unprofessional.

Found out this morning that I was signed up for their paid membership without my knowledge or permission. I only found out because they charged me $100+ for it. I needed that money for my bills, which I now can't afford to pay. Their mistake just screwed me over entirely. I will never be using their service again.

Way too expensive all hidden charges and plus they expect you put high tip o notice.
On all my receipts was all hidden charges that added up to another 53.00 you kidding me high way robbery I rather go to the store and get the virus getting robbed

I got my order from Costco. Three items. They over the prices per item by 15%. The total for three items was for $42.58 and tax, but they charged me $48.97. The delivery was for $5.99 and a $2.45 service fee. Also the service fee use to optional, but it is required now.

They charged me $60.97 for $42.58 groceries.

This price is ridiculous. Also, do not buy vegetables or fruit using this service. Often they did a poor job picking these items.

I will cancel my membership. I was charged $9.38 for a pack of chicken tenders by insta but on the meat Dept sticker on the chicken it was $7.11. That is outrageous! I can see. 50 or $1 to add. Also this is not the only item they increase the price on and I pay $99/yr for the service. I have not paid attention so closely but now that I know I have stopped using them. Shopped in store the other day and came home loaded each item into insta as if I were going to order. One pack of chicken was $4 more that the one I purchased. Same weight! The other pack was just over $2 more and they were all 1lb?

I placed 3 orders over the course of a week with instacart. Only one order had correct pricing. Instacart indicates that the retailer might elect to charge more for items sold thru instacart... one one order the sales receipt from the store which was delivered with the order showed instacart overcharging me on 3 of the 4 items. When contacted their outsourced customer service told me it was there service mark up. But that's not what the policy says and they also charge a service charge separate, delivery charge and an alcohol fee. On top of overcharging on the item. Customer service put m. J e on eternal hold and repeated emails to corporate go unanswered. The other order they charged me for multiple items sellable or received or on the retailer's receipt!

The reason for the "incompetent" service is that Instacart exploits it's workforce and as a former member of said workforce, I can tell you in all honesty that many of us have lost respect for this company. It's focus is on the bottom line for THEM and there is little to no culture of respect for either the workers or the customers. They are the epitome of our current narcissistic culture which puts personal and monetary gain above quality and human values.
Yes if you can afford it, it's convenient but know that there is little integrity in this organization.

Boy, am I sorry that I did not read all of the negative reviews before using this (non)service. It's a large scam. STAY AWAY! Short story... I ordered 4 cases of water that I needed for the next day for a business meeting. No one contacted me to say that they did not have the 4 case. Someone just showed up with 2 cases. Mind you, They charged my card for the 4 and added a little extra to the authorization in case I had decided to add to my order. They did find the time to tell me that and that it will take 7 to 10 business days to refund the difference but after reading some of the reviews, I am not hopeful for that either. The point is that I was trying to save myself some time. Now, I have to scurry around tomorrow morning and buy those 2 cases for a lunch meeting anyway. I should have just gone out and bought 4 cases from the very beginning. INSTACART = USELESS.

I have had some great drivers in the past that have made great effort to deliver my items. I have recently had a few drivers that should not be allowed to deliver for this company. I get story short, my
Last driver must've been really hungry because they purchased a ton of snacks for themselves on my dime that I did not authorize. They must've been thirsty as well because they took 4 bottles of water from my 32 pack. There's no accountability because this company doesn't allow you to rate their drivers so even though I have complained about my recent experience, they are still employing this thief so they can do this to others. Carefully check every receipt if u use this service. There's a definite scam going on.

Instacart is a total Rip Off! They over charge you on eVery item (please see image of receipt to compare what it ACTUALLY cost vs what they are charging), they double-tax you!. They cancel items that I needed (i ordered them for a reason), and / or replaced with items that are more expensive / not organic, etc and charge me more. I'm glad this service is available, but every time i've used it I've had to write them to complain. And they haven't done much about it. I would NOT recommend Instacart.

The service was OK (basically no complaints) until they charged me twice in February for the Instacart Express monthly subscription ($14.99 twice).
I called their customer service several times only to be told that "on their side" everything is correct, and finally - that my only recourse is to file a dispute with my bank over the charge (which I did).
Everything seemed fine until they cancelled my Instacart account online last week (end of March) - for filing the dispute! When I mentioned to the customer service that I have no other way of shopping at Whole Foods because I don't have a car, I was told to look for a cab service in my area (that would be ~$30.00 here if the cab doesn't have to wait for me to do my shopping).
At this point, I am being blackmailed (I don't have any other term for it) by them to drop the dispute, or they will keep my account closed 'til the end of June.
It seems that the E-mails are written not by a real person but by a computer!