Instacart

Instacart has terrible customer service and shady dealings! The person getting the groceries chose items on the app that were more expensive than what he actually chose and I ended up paying more to instacart than the delivery person actually paid. After reviewing my receipt I noticed this and called their customer service. They did nothing to help me and just said I signed an agreement to pay what the app/website says I owe. That's fine, but when the delivery person marks that he bought a name brand product and delivers the store brand CHEAPER version to me, the difference should be refunded! I will not use again and do not recommend!

First of all, I pay Instacart to eliminate stress from my day. I don't order from Instacart to give directions on how to get to my house, or to open the door to a Jamaican animal in heat. I don't need to deal with that, and if I did, I would save my delivery fee and aggravation and just drive to the store myself. Please please, re evaluate your business and the people you use to deliver goods. We, as your customers pay because we can and want to fix a problem, which is not drive because of time or whatever. These delivery drivers need to get a brain check and come down from their clouds. We are not in Jamaica, and hey need to have some sort of bed sire manner and control their attitude. Also, train them to check their items so I don't have to call after they throw the items on my door because I'm missing items I payed for. Just a waste of energy, time, and money if anything. First and last time.

When you place your order, you are asked to leave special instructions for driver. I am handicapped and requested that groceries be brought into my apt and not left in the hallway at my front door. Driver somehow got into building, left groceries at my front door, didn't even knock. Neighbor saw packages and brought them in. Called C/S and was told driver would be banned from delivering to me again. Big deal!

Met my delivery guy at the door. He had a few heavy items such as individual 40 count bottled water and 4 large gallons of water. As I was asking him a question about the water he dropped it in front of me and RAN to his car... I'm an older women and had he helped me a little I had an extra tip to give him. Luckily my neighbor was coming into their home they helped me get the packages in my door and I was able to save some money.

They refunded the value of the missing merchandise. As a client, I was not made aware of different charges added to delivery, such as service charge and gas surcharge. Deceiving practices like such are typical for a dishonest company. I will not shop ever with Instacart and I strongly recommend against anyone not to order from it.

It's one thing to go into the instacart process knowing that you will be paying a service fee and delivery charge unless you subscribe. Today, I accidentally got the receipt for my groceries. I don't know if they negotiate better pricing but they are marking up the groceries in addition to the fees. The actual receipt from the store was $194.38 and their base charge to me before fees and tips was $208.34 --- a mark up o f9%. Since tips and fees are based on this "total", they are making even more money. I'm not opposed for them making money in the fees department but I am opposed for them marking up the groceries without telling me or hiding it in some fine print. Shame on Instacart.

I've only used Instacart a few times, and have not once had a good experience, regardless of purchasing items or groceries. And it's not only in my state! I was out of state visiting family over the holidays, and that time, I was delivered completely incorrect items - one of them being a top I ordered brought to me in the wrong size! Then, a shopper actually stole one of my grocery items. (I know it was theft due to his lack of response when I pointed it out.) Instacart clearly does not do a thorough job vetting their shoppers, and I believe that they don't much care. Why? Because one, these things happen frequently, and two, why should they care when they know so many of us rely heavily on it these days. Shame on them.

I have used this service several times in the hopes that the shopper can make sure to shop for my items only. But this never happens. I always get someone else's items and are missing most of mine. Once I receive my credit from today's order I am deleting the app. Never will use this service again.

I have been sick and I dreaded the thought of going out to get more tissues and some groceries. I decided to try the delivery. It was so easy to place my order on the computer. Taylor was my shopper and I can't say enough about how nice she was. The best part was getting my groceries delivered right to my kitchen. If you are expecting to save money. Then go shop yourself. This is a service and it was very much appreciated. I will be using it again.

The customer is trash they lie and tell you that they can help you, but do not honor their word. I was refused a refund and when I asked to speak to a supervisor I was hung up on. Never again will I use instacart. If I can give a less than a one star I would beware use instacart at your own risk!. You have been warned!

I just never can find time to go to the store. Instacart isn't super cheap and I don't really trust them to pick out anything subjective but they are really great for getting the basics that I can't get delivered from Amazon.

HORRIFIC service - and they take zero responsibility for it! I made an order that was picked, and then the shopper "could not complete the transaction" (even though I had already been charged $90!). Hours later another shopper got my order (i got charged another $90) and when they eventually showed up 3 hours late, he claimed they had been told to get the wrong items. He left and then returned 1 hour later with a partial order. Instacart refused to assist me and offered $5 to make it better.

83% of my items were replaced with no communication to be before hand. Many replacements made no sense ie. Two packets of powdered onion dip replaced with a tub of ranch dip? The actual store receipt total was $400 but Instacart charged me 428. And also charged &3.99 delivery fee. 5% service fee ($21), and 5% tip ( my choice) ($21). So my $400 grocery bill cost me $474. When Instacart replied to my question about the overcharging of my grocery items they gave me a bunch of hogwash via email. Never never again.