Instacart

I bought an annual delivery service for $99. Cancelled it after 3 months due to how expensive the food is from Instacart, but they would not pro rate the refund. That is unheard of! PLUS, today I received a text from them that my credit card had been charged $800. I did not place an order! I immediately called my CC company and terminated the card. Next call was to Instacart. Told them of the fraud and suggested they stop the delivery immediately. At that moment I got another text saying the goods would be delivered in 2 hours. They had plenty of time to stop it - and did not. Received another text 2 hours later saying the goods had been delivered. Who knows where? The fraudsters had changed my email address and delivery address so I could not get into my account to rectify things. How did Instacart allow those changes to be made? Bad security systems, that's how.

They ask for your rewards/bonus card number but don't pass on all the savings to you. On my last order, I got a few savings but the best deals they kept the savings for themselves. Reps keep telling me they can't give me an Instacart credit because of policy. When I suggested they escalate to someone who could, they stopped answering. I understand that they're overcharging for items to make money and didn't asked for that amount back but I can't believe that when caught pocketing my loyalty card savings, they just outright refuse to do the ethical thing and give it back to me. They did offer a lot of apologies though... lol.

Never ordering from them again. Did not receive 14 of 24 items in my order! Yet, they still charged $15 for delivery and $6 for tip. Still waiting to see if the credit card gets adjusted for my order, because they charged me $100 extra in order to allow for adjustments! Never heard of such a thing. If they cannot deliver your order they should give you the option of a refund! Seriously... even in the middle of this pandemic... DO NOT USE THEM!

Used Instacart for the first time, driver marked every single one of my items as "Out of Stock" and still walked out of the store with 90% of my order, from what I can tell without it going on my credit card. He "Substituted" (I marked notify about subs) with about 12 items of his very own things he needed. I saw none of those items but was charged for them at $65.00. Spent the day trying to get it fixed. NEVER AGAIN.

Somehow I got signed up for recurring membership with Instacart to the tune of $104.94 a year. I used this outrageously expensive service a few times during Covid, but I never wanted membership. Today I saw the charge to my credit card and called Instacart to cancel the membership and receive a refund. Not only were their off-shore calling center employees rude, they refused to refund my money for a service I don't use. They should be run out of business. Don't use them.

Only able to get Instacart credit on a missing item, but in order to use my credit I have to spend a minimum amount, not including all the various fees. After having missed/incorrect items almost every time, I don't want to order from Instacart again. They force you to get Instacart credit so they are guaranteed more money out of you. What a rip off, terrible company.

Instacart is all right if you're desperate, but do not believe any of their promotional offers. They have no intention of fulfilling them. On the most recent one I called about the agent clearly had her script in front of her before she bothered to pull up my order (a rather clear indication that I was not the first to call about this!) and she repeatedly shouted me down to lie about the terms of the promotion and the details of my order: which I did have in front of me, whether she did or not. Every time I called her on one of her lies she started shouting the next item from the list of excuses at me. Very poor customer service, very abusive.

My bill from Costco was $37.54. Instacart billed each food item at about 1/3 more than what the Costco receipt showed, so my credit card was actually charged $47.92. There was no warning that this would be done. I added a pix of Costco bill here but am unable to attach the higher Instacart bill because it only shows up when I opened my credit card online. I would not be aware of what happened had I not went to my credit card site. The delivery man did not give me their bill but instead had me sign on a phone pad with no bill attached. Never again!

Home from the hospital, I used a delivery service for the first time. Lousy experience. The website was frustrating. 40 minutes late, I texted my shopper about the delay. He responded that his vehicle broke down, and he was trying to catch a bus to my neighborhood. The cold items were warm. He dropped the stuff on my patio and took off. (Tapping the doorbell would have been nice.) I never got the first time discount I was promised. Never again!

I tried instacart as a way to help save time. It would have been quicker and easier to go the store. I will not use there service again. What I ordered and what got delivered were not the same. Substitutions were made and I was not notified and no option to decline them. Items were delivered that I cannot even eat due to stomach issues. I was very specific about what I ordered and expected to get what I ordered. Instead when I reached out to customer service, I received a $10 dollar off coupon towards my next purchase. Oh gee thanks as if I'm really ever going to order with this gong show again.

I am dissatisfied with Insta cart because there are frequently missing items from my order. They credit my account on my next order but I would prefer an immediate refund. There does not seem to be a real person to handle complaints. I don't know where my missing items end up. It is always the most expensive things missing. Although it is convenient I am about done with instacart.

Disappointing, and more disappointing. The company has ethics issues. They will without your agreement take out extra than your billing total and after they do, they will send you a snail email stating they take out extra "incase" your total becomes different than your billing. Make some sense out of this bad consumer practice, Infact it's not even legal unless they make it be noticable. Next, all those extra unnecessary fees. Items listed on the store is higher than in the actual store, and instacart has a big issue with their search engine, issues relating to most items that is on site as available, later your shopper will notify you they are not. So lacking in the important service is an issue. I hope Canadians will not use this service they are not worth it. You will be paying for headaches not convenient. Canada need a better company to deliver the service that Insta Cart markets.

I can order groceries through the Instacart app on my phone, but when I try it on my computer, they give me the fields from which to select fire hydrants, traffic lights, hills, etc., etc. I do that, but it keeps giving me more selections and finally tells me that I've failed the test. That's ridiculous; I selected fire hydrants, chimneys, whatever, perfectly. There's something really wrong with the Instacart website.

I have been using Instacart for a few years now but lately I have been very unhappy with them. First, they keep sending shoppers to the same store I have asked not to be used because of outdated and spoiled items. Every now and then the shopper leaves the store receipt and I see how much more they are charging me. We do not get the benefit of sale prices. They give shoppers more than one order at a time to fill which frustrates the shopper to become overwhelmed. Sometimes my shoppers take hours to get my order which causes thawed food. I am looking for another service.