InstacartReviews 2,490

I ordered some groceries using Instacart & my regular supermarket. The shopper substituted items on a whim - some of which I was allergic to - and did not pay attention to my notes under some of the grocery items. When I called Instacart they were mean, refused to credit me with the wrong items & in the end I paid $50.00 more than if I had gone to the store myself. They are a terrible company with the worst customer service I have ever experienced. Do NOT use them.

Horrible experience. Never will I use this company again. First time was ok, second time awful. Did not get several items. Upcharge is crazy high! I don't have a car and thought this would be great, but I am not that rich! Stay away from this rip off company! I am waiting now for a refund of some items and charges-was told "3-5 business days" we shall see. Charged $105 for $88... and that was only taking off service charge and difference in what my weighed items were marked and what insta cart actually charged me!

Was tricked by search engine to order HEB items through there website thinking it was HEB. Wasted 130 minutes of time to find out that they don't deliver to my area even though the excepted my address and took my order after navigating there gosh awful website. How are these people in business. Poor ran misleading website buyer be ware. If they have to divert you from a website you want meaning steeling business in a scrupulous tactics they cant be trusted earn your business for gosh sake.

I am a first time user, today. My order wasn't fully delivered. Three items were missing. The company failed to fix the situation and satisfy me as a first time customer adequately. They offered to deliver the missing items the next day without crediting me or giving me a discount. In this case it would advisable for the Instacart Directors to at least credit the first time customers for their sloppy service and to ensure the ongoing relationship with that customer. So, they seem not to give a rat's A*s about their customers and apparently their employees either. Please do not waste your time or money! 0 stars in 2018 Instacart will fail
You better change your customer support. Keep your eye on the ball!

1. My order was wrong. 2. Crazy substitutions were made (yellow squash for delicata?) 3. When I pointed out that there was an error on my receipt, and I was being charged $55 for something that should have been $6, the shopper told me to call instacart, because there was nothing she could do about it. That was untrue. 6. When I called Instacart to get my billing issues fixed, the customer service agent scolded me for my tone, and then proceeded to put me on hold for 20 minutes when I asked for a manager.
This service is being marketed as a convenience for consumers. My experience was anything but convenient. Everything finally got fixed, but it was such a trial to get there, and I wasted my whole evening on something that should have been quite simple.
Instacart tried to win me back with $10 off my next order. LOL There's not a chance that I will ever use this service again!

I will NEVER EVER EVER use Instacart again nor recommend to anyone. I place an order at 5:38 pm that included dinner and my cold medicine since I'm home ill in bed and husband is incapacitated as well. The order was slipped from within 1 hour to within 2 hours. Okay, no biggie. Then I received an email saying it would between 8:30-9 pm. Now I'm irritated but say okay. At 9 pm I call to ask where is the order and it was showing as still processing. The customer service rep puts me on hold for 5 minutes or so to come back and inform me that they could not get a hold of my shopper. Soooo, let's find next delivery... tomorrow afternoon. No thank you, just cancel the order. He actually had the audacity to offer a $10 credit if I decide to use the service again. If you can't deliver on your first opportunity to impress what makes you think it's worth $10 to try when you charge a 10% surcharge? HORRIBLE... Don't waste your time. Completely disappointed.

I have been sick and I dreaded the thought of going out to get more tissues and some groceries. I decided to try the delivery. It was so easy to place my order on the computer. Taylor was my shopper and I can't say enough about how nice she was. The best part was getting my groceries delivered right to my kitchen. If you are expecting to save money. Then go shop yourself. This is a service and it was very much appreciated. I will be using it again.

I used Instacart 7-9 times one delivery went well. Non of the shoppers look at the directions you add to the order. I just think they are lazy and stupid. Ask for double bags, never receive them. Called the 1-888 number and the first person to answer called me a $#*!, how nice. I just asked her to show down so I could speck. Just cancelled my 2018 yearly service charge. The shopper that just left would not speck to me and put 67 items in 2 plastic bags and they ripped as he put them on my floor.He said nothing.Don't waist your money, I gave them more than 7 chances to see just good service.

I was offered a promo for free delivery if my order was over 10 dollars. I filled my cart and was about to check out, but my brother offered to drive me to a store because he needed some things, as well. I removed all the items from my cart on the site and cancelled the order. I thought I would be able to use the unused free delivery with over 10$ on my next order, but when I tried, the site told me I didn't have it anymore. I emailed them about it, and they told me that what I had done counted as using it, even though I literally didn't. The cheapest delivery price is 10$, and you can only apply for free delivery if you spend 150$ every year and spend over 35$ on every order. Not worth it. I'm not paying twice the price to get some frozen dinners brought to my home.

I was overcharged. Instant cart refused to credit the difference back to my card because of their policies instead they wanted to give me a credit on their account. I WILL NEVER DO BUSINESS with them again The customer service was rude, constantly talked on to of me, refused to listen, and placed the blame on me. It is extremely difficult to cancel the membership, you cannot do so online and you have to answer multiple questions so they can put you on extended holds to cancel 'disable' the membership.

I'm surprised to see all the negative reviews on here. Perhaps it's the location? I live in the Tampa Bay area and get my groceries via Instacart from Publix. I use them quite often and occasionally there is an error however every time Instacart rectified the situation. They offer me a redelivery or a credit to my Instacart account or my credit card. Today I had a really bad situation where more than half my order was wrong. The woman replaced a lot of my items with much different items and more expensive items. I contacted Instacart and got an immediate response. They asked if I'd like to have it redelivered. I said I didn't have time for that. So they offered to credit my Insta cart account or my credit card. I literally only paid for three small items. They just gave me the rest. I got to keep steak, Boarshead pastrami etc. I paid 8.43 for the entire order. So basically I got my order free for the inconvenience. I'd say that's excellent service. And I use them often and they're always helpful and respectful. I could not be happier with them. So maybe it is location.