Insanely Cheap Flights

They don't mention the currency is in U.S dollar, once the credit card info is locked in, your surprised with the exchange rate difference. It says an emails was successfully sent, but I never received it. Going to do the frustrating process now of getting my refund some how, any tips on that would be much appreciated.

I booked a flight from Australia to India through insanely cheap flights. Their website came up and gave really good prices so I went ahead with the payment. After entering the credit card details and the money is deducted the website says all charges in US dollars. I was shocked to see 1675 deducted from my card when they made you believe that the fare was only 1140. Their customer service sucks. Really dodgy company watch out.

You will not get a review. I have been on hold for over an 1 hour using two different phones trying to get a refund. This company does not offer refunds! I was told I would be connected to someone to help and I was always left on hold. They have stolen over $2000 from me. It is a scam!

Absolutely lied too. After talking with 3 different people about a family emergency, each customer service rep passed the problem off. When i hot to the 3rd rep, i was on hold for almost 45 min. This got me into the time they closed. I got hung up on. Then i got an email that said, they tried calling me back and i didn't answer. (Which never happened) Long story short, i will never use a 3rd party to purchase anything again after this expierence.

Easy to book, I had problems with my emails
Causing me to contact the feedback and help desk on multiple occasions but every time they got back to me promptly and felt with my problems. I will use again in the future.

Still getting nowhere with this company. Been trying almost a year now. Paid for a return flight, flight cancelled by covid. Then later had a one-way flight to same destination. And they claimed the total amount for full fare, been fighting for the rest of my money. They hang up on you they lie about many things to avoid the obvious... they have over $200 of my money and have only offered $50 and now $100 credit. They are bad news... apparently my refund is still pending, what a joke

If US business, they should be indicted. Hours on hold, repeatedly. Told confirmed. Next day, I was told the card was declined. Checked credit card company. They never ran the card. They LIE repeatedly. Act in Bad Faith. On the day of flight they say never confirmed. They try to raise the price from m $412-$521-$989. I asked to speak to someone in US, told I was being transferred, 40 minutes later, still in India with a supervisor. Told US would call, never did.

They took the money from the bank account before making any booking. Deducted imaginary figures that were not even quoted online. Did not book a flight and when contacted, they denied a booking being made through their company. Left us in limbo with a disabled child for hours in the airport struggling over the phone to get a flight or our money back but got none. Horrible customer service by Adam then Jenny who pretended knowing nothing about the money or the booking. When given the Booking Number on the email they sent, they denied it being their company's booking number. The company has been reported and an investigation is on the way. They are not located in Australia yet have a deceiving NSW phone number (02) *******. They have different names "Insanely Cheap Flights", "COA Travelspot.US Air Travel", "Insanely-Cheap-Flights.Pissed.Consumer". STAY AWAY FROM THESE SCAMMERS

I totally agree with you. I have the same experience. When i made payment, it reflected a higher price. The worse is yet to come... whatever i paid is not it, they sent me an email confirming the booking and now another additional 80% of what i paid earlier as Government & Tax Fees. I called them to verify and compliant and they said they will give me some discount and the fee is still 60% of my 1st payment. There are so many bad reviews about them and please avoid this site!

Their website is unclear and perform in an unethical manner. I chose dates and flights I wanted, then chose the option to view flexible dates (like Southwest has).

WITHOUT alerting me, the site chose different dates before I checked out. When I looked the next day, I realized dates were different (& did not work for me.) I called and their answer was to charge me either $200 to make changes, or $100 to get a refund. The claim was these fees were disclosed, which admittedly may have been in fine print somewhere. After an hour of arguing with the agent that the site should have told me the dates changed before I checked out, he reduced the change fee to $100. Although I am grateful, I feel this site is extremely shady by failing to notify you of changes, then charging you when you discover they were made. Btw, I was also told the only reason I even had the option to pay $200 to change was because I called within 24 hours of booking. The Indian agent kept warning me of the countdown "you only have 1 hr 48 min to make your decision."

I had to cancel my bookings with Insanely Cheap Flights because I did not realize the flight was in USD. My mistake as its posted all over the website when booking. Anyways, I called the customer service line and someone picked up after two rings. I guess other people have been calling during the high volume times.(I called in the morning) The guy on the line was very friendly and tried to find me a cheaper flight for the times I wanted, but after not being able to find anything, cancelled my flight. He waited on the line with me until I confirmed the cancellation via email, and he then confirmed the cancellation on his end. VERY helpful. Too bad flying in Canada is so bloody expensive!

Well, we have had a medical emergency and I need to cancel our flight. I have also purchased insurance just in case of something like this. Well, it took the website 26 minutes to just answer the phone and then some guy got on the phone and told me he was going to have to transfer me to customer service although I'm pretty sure that's what he was. Well, it is now 1 hour and 30 minutes and still on hold with no answer in site! There has got to be someone somewhere regulating this!

To bad 0 stars wasn't an option because I don't think they even deserve 1 star.

Booked 2 tickets and didn't realize I was being quoted in US dollars tell the next morning when I see a 1100$ charge to my card. While talking with customer service to cancel the ticket and get my money back, the rep on the phone somehow charged me another 525$ In the middle of our conversation. So now I'm out 1600$ and I can't get my money for another 7-14 business days and of course, had to pay a cancellation fee. I asked to speak with a supervisor or manager and was denied that option. Fine whatever.

Later that week my Visa has two different charges of 565$ so I'm again charged another 1100$ total! Thank god VISA knows how to give proper customer service and come to a resolution because they gave me all my money back and I ended up getting a new visa so they would not have my information anymore.

I've booked many tickets on US websites but never ever had to through such an awful customer experience and such a hassle to get my money back.

After searching on there website what currency they use (USD vs CAD), I did go ahead with booking 3 tickets, still seeing the "free 24 hr cancellation" in front of me. Guess what? The whole process we could not figure out if the prices are in CAD (we live in Canada) it showed up in the end: "Your CC will be charged in USD. We could have got the same price on Expedia.ca for the same flight number in CAD. That's how they make money. We called our cc company and they deal now with them to get our 3x$75 back for overpriced flight tickets and **free cancellation**. And yes. I called the service 1 minute after booking. They are all scammers!