business logo of Infotracer

InfotracerReviews 7,612

3.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
How would you rate Infotracer?
grey star
grey star
grey star
grey star
grey star

Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
164
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Andrew M.
Unfollow Andrew M.
Share Review
Report Review

Cant tell yet, just made accout, havent even used it yet and already being asked for a review

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2020
Finland
1 review
0 helpful votes
Follow Kristiina R.
Unfollow Kristiina R.
Share Review
Report Review

:)
December 21, 2020

:)

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2020
Virginia
3 reviews
0 helpful votes
Follow Stephen I.
Unfollow Stephen I.
Share Review
Report Review

So far, so good
December 18, 2020

So far, so good. It seems I have found my long lost friend.

Date of experience: November 18, 2020
Texas
2 reviews
0 helpful votes
Follow Andrew R.
Unfollow Andrew R.
Share Review
Report Review

Everything seems to be good
December 18, 2020

Everything seems to be good. The search is ok. I called first. Fast search.

Date of experience: November 18, 2020
Washington
1 review
0 helpful votes
Follow Micaela D.
Unfollow Micaela D.
Share Review
Report Review

Bait and switch tactics
December 17, 2020

Bait and switch tactics. Forcing me to subscribe instead of offering a single payment option is objectionable in itself, but doing so and not providing the promised report is so deceptive it can't be legal. The site is careful to qualify statements, but it has to produce something when taking my money. So far I got nothing.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 17, 2020
California
1 review
0 helpful votes
Follow Charles I.
Unfollow Charles I.
Share Review
Report Review

Said price was 3.95 and then said I my next payment is 19.05 after inputting my info

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2020
Idaho
2 reviews
0 helpful votes
Follow Shay S.
Unfollow Shay S.
Share Review
Report Review

I needed closer I had a gut instinct on the person and I was right about them

Date of experience: November 14, 2020
Mexico
1 review
0 helpful votes
Follow Noraima Y.
Unfollow Noraima Y.
Share Review
Report Review

Gracias
December 14, 2020

Gracias
por su auyda en este proceso es magnifivc

Date of experience: November 14, 2020
Washington
1 review
0 helpful votes
Follow Kerri B.
Unfollow Kerri B.
Share Review
Report Review

I haven't used it enough to make a decision on whether it's good or bad yet or to do a trustworthy review so i gave a 5 star to be nice today and let's hope in a week I still wanna give this place a 5 star review

Date of experience: November 13, 2020
New York
1 review
0 helpful votes
Follow Kathleen Z.
Unfollow Kathleen Z.
Share Review
Report Review

I have not finish to retrieve the information I am looking for yet.

Date of experience: November 12, 2020
California
1 review
0 helpful votes
Follow John C.
Unfollow John C.
Share Review
Report Review

Havnt accessed anything yet your shoving a survey in my face while I'm trying to accomplish something

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2020
Alabama
3 reviews
0 helpful votes
Follow Tyson J.
Unfollow Tyson J.
Share Review
Report Review

Nothing to say yet except now you want to put me on a revolving account although all I agreed to was 7 days. That's shady business folks.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2020
Oregon
1 review
0 helpful votes
Follow Kenneth U.
Unfollow Kenneth U.
Share Review
Report Review

Nice and easy to use and understand the information needed.

Date of experience: November 11, 2020
California
1 review
0 helpful votes
Follow Samuel S.
Unfollow Samuel S.
Share Review
Report Review

?
December 11, 2020

?

Date of experience: November 11, 2020
North Carolina
1 review
0 helpful votes
Follow Evan U.
Unfollow Evan U.
Share Review
Report Review

Itd be nice if you included the information I am looking for, not only that but telling me you were planning on billing me before I start the search

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 11, 2020
Nebraska
1 review
0 helpful votes
Follow Annette C.
Unfollow Annette C.
Share Review
Report Review

Excellent and. Very pleased with prompt and very user friendly interface. I would recommend them highly.

Date of experience: November 10, 2020
Ohio
1 review
0 helpful votes
Follow Cheryl C.
Unfollow Cheryl C.
Share Review
Report Review

You are asking for feedback before I've seen results. I've been searching for one bit of information for a while and don't understand why it is so difficult to get a simple, straight answer from service like what I perceive - not know because I've not seen the search results.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 10, 2020
Maryland
1 review
0 helpful votes
Follow Charron L.
Unfollow Charron L.
Share Review
Report Review

I really just want the name of a license plate, but you've strung this out to be a big unnecessary production. Can't wait to cancel this subscription. I'm quickly learning who I should and should not use.

Date of experience: November 10, 2020
Washington
1 review
0 helpful votes
Follow James C.
Unfollow James C.
Share Review
Report Review

This is a bit premature since all I have at this moment is a receipt for the money I just gave you.

Date of experience: November 9, 2020
New York
1 review
0 helpful votes
Follow Choudhury C.
Unfollow Choudhury C.
Share Review
Report Review

I got wrong date of birth, wrong address and no other information.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2020