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InfotracerReviews 7,612

3.1

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
164
This company responds to reviews on average within 1 day

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Utah
2 reviews
0 helpful votes
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Info Review
February 7, 2021

Once I understood the system it was easy to use and I received much information

Date of experience: January 8, 2021
Idaho
1 review
0 helpful votes
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It stated the fee is $3.95 then after you submit it, it says that my "next charge" will be $19.95? What is that about?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 7, 2021
California
2 reviews
0 helpful votes
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...
February 5, 2021

...

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 6, 2021
Oregon
1 review
0 helpful votes
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Half the price of other one I was using, hopefully this will give more info.

Date of experience: January 5, 2021
Texas
1 review
0 helpful votes
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Okay so far
February 4, 2021

Okay so far. Very time consuming and I still have not seen the report. Getting very frustrated

Date of experience: January 4, 2021
California
1 review
0 helpful votes
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I haven't got to do a search yet
February 3, 2021

I haven't got to do a search yet. I will answer when I do.

Date of experience: January 4, 2021
Texas
2 reviews
0 helpful votes
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Have not seen the report yet so I can not give a true rating.

Date of experience: January 4, 2021
Pennsylvania
1 review
0 helpful votes
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Trying to find my dad's accident
February 3, 2021

Trying to find my dad's accident. Nothing so far...

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2021
Texas
1 review
0 helpful votes
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The request process was easy
February 3, 2021

The request process was easy. But I do not have the traffic report yet.

Date of experience: January 4, 2021
Mississippi
1 review
0 helpful votes
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!
February 2, 2021

!

Date of experience: January 3, 2021
Kansas
1 review
1 helpful vote
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A free report was advertised but once I submitted the request I'm now forced to pay in order to receive what was supposed to be free. False advertisement!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 2, 2021
Missouri
1 review
1 helpful vote
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I really don't think u should have to pay to find out if someone is safe for u and ur family to be around

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Virginia
1 review
0 helpful votes
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The search was rather quick, i havent seen the results yet so

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Washington
1 review
0 helpful votes
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I don't no, it depends on if I get the right info or not

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Idaho
1 review
0 helpful votes
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Simple, cheap, and effective
January 29, 2021

I wanted to try the service out and I was impressed with how easy it was to sign up and also how easy it is to get lots of details about people. I looked up someone with a criminal background and it pulled everything and fast. They also have great and fast customer service.

Date of experience: December 30, 2020
North Carolina
1 review
0 helpful votes
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So far i have only paid I have not even looked at a report so I don't know

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 30, 2020
Nevada
1 review
0 helpful votes
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Thanks info tracer!
January 28, 2021

Thanks info tracer! I hope to use this tool ethically and wisely in order to Further My Research.

Date of experience: December 29, 2020
Louisiana
1 review
0 helpful votes
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It appears to be a quick and easy process thus far.

Date of experience: December 29, 2020
North Carolina
1 review
0 helpful votes
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Just got account
January 22, 2021

Just got account. Do this after I read my report please.

Date of experience: December 23, 2020
Texas
1 review
0 helpful votes
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.
January 21, 2021

.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 22, 2020