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InfotracerReviews 7,612

3.1

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
164
This company responds to reviews on average within 1 day

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Arizona
1 review
0 helpful votes
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...
March 1, 2021

...

Date of experience: January 30, 2021
South Carolina
1 review
0 helpful votes
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You took my money said you had a report and I pay and log in and there is no report.

Date of experience: January 30, 2021
Virginia
1 review
0 helpful votes
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Need more info.
February 28, 2021

It's ok I believe it could be better. Needs up dated, some of the information is way out of date.

Date of experience: January 29, 2021
BA
1 review
0 helpful votes
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Infotracer search results
February 28, 2021

Great scope and type of informations provided, highly recommended.

Date of experience: January 29, 2021
Hawaii
1 review
0 helpful votes
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I didn't even get to use yet and I'm being asked to complete a survey (too early)

Date of experience: January 28, 2021
Georgia
2 reviews
0 helpful votes
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Not enough time to judge it just yet
February 27, 2021

Not enough time to judge it just yet. I'm just logging in. Haven't search for anyone just yet, so right now it's just ok.

Date of experience: January 28, 2021
Illinois
1 review
0 helpful votes
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Info received
February 26, 2021

Received info quickly good job. Great experience. Would recommend to others.

Date of experience: January 27, 2021
Maryland
1 review
0 helpful votes
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Very user-friendly and economical site!
February 26, 2021

Very user-friendly and economical site! --T in Maryland

Date of experience: January 27, 2021
Massachusetts
1 review
0 helpful votes
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.
February 26, 2021

.,

Date of experience: January 27, 2021
California
1 review
0 helpful votes
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Quick and easy website, as well as good customer service agents.

Date of experience: January 21, 2021
New York
2 reviews
0 helpful votes
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I'm sorry!
February 19, 2021

I'm sorry! I don't have nothing to say! Cuz I need see my search first!

Date of experience: January 20, 2021
California
1 review
0 helpful votes
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I thought I was paying for something and nothing has popped up yet.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 20, 2021
Texas
1 review
0 helpful votes
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Trying to find my mothers license number she lost her dl

Date of experience: January 18, 2021
Missouri
1 review
0 helpful votes
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I haven't been able to look at any info so far. I need to find divorces from 1966 and 1977

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 18, 2021
California
1 review
0 helpful votes
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Great service and easy to use.
February 17, 2021

I was impressed at the ease of use of the site. Money well spent.

Date of experience: January 18, 2021
California
1 review
0 helpful votes
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Information
February 16, 2021

I found one piece of info to check out. All info was 10 years old and about 90% of the download did not concern me

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2021
Ohio
1 review
0 helpful votes
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Terrible. Waste of money
February 12, 2021

Horrible but it wasnt worse than putting my face up to the blades of a running zero turn mower or

Date of experience: January 13, 2021
RU
1 review
0 helpful votes
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Good day for me thanks for my delivery she will be happy to see me

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2021
Oklahoma
1 review
0 helpful votes
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Very slow to get to what i am paying to see at this point,

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2021
Virginia
1 review
0 helpful votes
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1
February 9, 2021

1

Date of experience: January 10, 2021