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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
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I havent got anything yet ask me after i see the report
Hi Robin,
We're sorry for the premature survey. We can see that you have already called us to cancel and get a refund. We'd love to hear more from you, most especially your experience with the service.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at customerrelations@infotracer.com.
We hope to hear from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Not a fair rating cause I haven't gotten anything yet
Hi Gerri,
We apologize for the premature survey. We can see that you have contacted us via chat to request for your account to be deactivated. We'd love to hear more from you, especially about your experience with the searches.
If you’re open to discussing this further, please reach out to us at customerrelations@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
The information I received was useless. It showed driving offenses from 2008. I expressed that I wanted info on a felony.
Hi Bernadine,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at customerrelations@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far so good anxious to see the report
This system in not very direct in getting to results
Hi Robert,
Thank you for sharing your experience. We can use your valuable feedback to deliver an even better experience next time!
It shows that you canceled the subscription but still have up to the 1st of March to use the service. If you need further assistance, please do not hesitate to contact us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
So far I found info on my uncle, now I need a date of death and a social
Hello Alice,
Thank you for the fantastic review! We highly appreciate we were able to hit your expectations.
As you continue with the service, we are optimistic that you will find it very useful.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Was looking for info on owner and insurer of the vehicle in a hit and run of a friend of a neighbor. Damage to a parked vehicle and local police refused to treat it as hit and run and even refused taking a report. Was not advised before I paid that I needed a report number or a license, like a PI's, so info not given.
Hi Ed,
We sincerely apologize if we were not able to provide the information you needed. We would really like to help you out in looking for more information about the searches you made. Rest assured, we're here for you.
To make it easier, we can schedule a call the soonest you are available, or you can email at customerrelations@infotracer.com. We look forward to your response. Have a great day, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It has been okay hopefully the name sticks out right
Hi John,
Thank you for your review, and we're happy that you're enjoying the service so far. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Customer Relations Team at customerrelations@infotracer.com with any further comments or suggestions you wish to share.
Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I haven't received any information yet. I just paid money and got a popup asking for a rating.
Hi Jeffrey,
We apologize for the premature survey. We're sorry if you were not able to receive any information upon writing this review. I've checked that you have already canceled the account and have until February 23,2021, to utilize the service fully. We would love to hear about your experiences; if possible, can we schedule a call at your earliest convenience? Or you can also send us an email at customerrelations@infotracer.com.
We look forward to hearing from you. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
When i pay for a search that has already been completed, i want to see the results not redo the same search all over again first
Hello Vicki,
Sorry for the inconvenience; it is just that the Initial/Preliminary Search that you ran accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Once you have set up your account, that's the time when you are accessing the report inside the member's area, which is why it is asking you to rerun the search. It may not match the search results obtained in the Preliminary Search simply because we can't guarantee full or accurate information because publicly available information varies. It shows that you canceled the subscription but still have up to the 22nd of this month to use the service.
If you have any other things to clarify, questions, suggestions, etc., feel free to reach us at customerrelations@infotracer.com, and we would be more than glad to assist you.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
So far, this is pretty amazingly annoying. I just want to get a date of death for someone i know who's died recently.
Hi Eric,
We appreciate your feedback, and we're sorry to hear that you could not find the information needed. We would definitely like to turn things around and assist you in getting the data you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at customerrelations@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
We will see if it's going to continue to be 5 stars
Hi Frank,
Thank you for the 5 stars! We appreciate you taking the time to give us a review. We'd love to hear more from you. Hopefully, we're still worth the 5 stars you gave when you were starting. Upon checking, we can see that your account is already canceled, and you have until today, February 16,2021, to fully enjoy our services.
Please feel free to contact us at customerrelations@infotracer.com with any further comments, concerns, or suggestions you wish to share.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Site made i could buy a c report 3.95. And the next thing i knew i was automatically signed up for a monthly charge i had to call to cancel. Never did get the original report i paid for. What a rip off.
Hi Lisa,
We sincerely apologize if you were not able to get the report you were waiting for. I've reviewed your account and can see that you were not able to do any searches. We would love to uncover the information you need at no additional cost and make things right. If you want, we can schedule a call at your most convenient time, or you can send us an email at customerrelations@infotracer.com, and I'll be the one to respond to you personally.
We are hoping that we would hear from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
The loading bars are pretty annoying. It doesn't seem like a website search needs that amount of processing to find results. Seems more like a deception tactic. I have not read my requested report yet so can't comment on that.
Hello Sounder,
We apologize for the inconvenience. Thank you for bringing this to our attention; rest assured we'll look into this issue. By this time, we are optimistic that you have already used the site and was able to get your report. It shows that you canceled the subscription but still have up to the 8th of this month to access it.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Thanks dkdidnsjkwbwjwbksbjsbejrbe jsbrjrbhenhjeben
Hello Dave,
You're Welcome! We are glad you were pleased with the service. We see you have reached out to our support and have the account canceled.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com. We look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I use infotracer all the time for info thanks for the help
Hi Na,
Thank you for the perfect rating! We're happy that you appreciate the service. It shows that you reached out to our support and was able to run an advanced search with Our Expert Team of Researchers.
Your account shows you canceled on the 4th and have up to the 8th of this month to run your searches.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
It was easy to set up. The language of getting first service for 3.95 and reoccurring payment 19.95 month was easy and written in plain language. What made me set up right away instead of putting off, was the words "you can cancel anytime". Just because of this I intend to keep this for a long time. Thank you.
Hi Abdul,
Thank you for taking the time to write us a lovely review. We very much appreciate the feedback. It means we are doing a good job, especially that you find the site easily understandable. We are optimistic that you will continue to enjoy the service as you progress on using the site.
Again thank you.
Sincerely,
Eddy
Customer Relations Team
Infotracer
Don't exceed my expectations I don't have any word to say
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christina,
We appreciate you taking the time to give us a review. We're happy that you're satisfied with the service. If you need assistance, especially with your searches, please don't hesitate to let us know, and we'll be more than happy to help.
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315