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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy, trustworthy and great information on the site!
Take too long ask too many questions on on a hurry you're not
Hi Rachel,
We're sorry that you're having a hard time looking for the information you need. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Wonderful can hardly wait to see what else I can find.
Hi Wanda,
We're pleased to hear that you were able to find the information you were looking for. If you need further assistance, especially with your searches, please don't hesitate to call or send an email to askinfotracer@infotracer.com.
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Any site that ask for a review before giving a product is $#*!
Hi David,
We sincerely apologize for the premature survey. Rest assured, we're working on this as we want our customers to experience the service first before answering any surveys. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to askinfotracer@infotracer.com. Have an amazing and safe day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Hi Kirk,
Thank you for the high rating! If you need any assistance, especially with your searches, please don't hesitate to give us a call at +1 833-922-2315 between 9 AM to 5 PM EST or send an email to askinfotracer@infotracer.com. Rest assured, we're here for you.
Have a nice day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
The information I was searching for came quick. The price for the service was right.
I only needed limited information, so I called the customer support line and that's where I became totally satisfied with Infotracer.
Normally, I don't do surveys after subscribing to a website, but the customer support representative's professionalism
Changed that.
Thanks Infotracer.
Mr. Wright
Hello James,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree that Emily is truly a gem to have on our team! We count ourselves lucky for customers like you. We see here that you canceled the subscription but still have up to the 17th of this month to use the service.
If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
PI follows me, in my belief. I just wanna buy him a beer and a high five
I was looking for a rental on Craigslist and found a great house for an amazing price. Email and phone numbers not checking out on here. Email is nonexistent and phone number is someone else's.
Easy, but still need to find the information on my divorce
Hello Cindy,
Thank you for the excellent review! We are delighted that you like the service.
We see you had your subscription canceled and still have access until the 15th of this month, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Clearly you put you money ahead of safety. You should be ashamed
Hello Adam,
We’re sorry to hear about your experience. We’re usually known for our exceptional service, and we regret that we didn’t live up to those expectations.
Upon checking, we can see that you have already reached out to us through live chat and requested that the account be canceled and refunded. If you have any questions, clarifications, or suggestions, please reach us at customerrelations@infotracer.com at your most convenient time if you ever have additional feedback.
Sincerely,
Alice
Customer Relations Officer
+1 (833) 922-2315
www.infotracer.com
Everything was great but no marriage records shown and they were married
Hello Stephanie,
Thank you for the positive feedback. We are delighted that you like the service. The information available on the site public records only; pls refer to FaQ>Data Questions https://infotracer.com/faq/.
If you need further assistance, please do not hesitate to contact us at customerrelations@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Cost every month this is sad trying to find info due to death in family
Hello Margaret,
Thank you for sharing your experience. We can use your valuable feedback to deliver an even better experience next time! You initially signed up for seven days of unlimited search access, but since you canceled the subscription, there won't be any reoccurring charges to expect.
It shows that you canceled the subscription but still have up to the 14th of this month to use the service.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Hello John,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance, and we'll do better in the future. It shows that you canceled the subscription but still have up to the 14th of this month to run your searches, and you will no longer see any future billing from us.
Please feel free to contact us at customerrelations@infotracer.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right given a chance and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
...
Hello Krystal,
Thank you for the lovely review! We are glad that we met your expectations and optimistic that you will find it very useful to continue using the site.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Thanks I don't wish to write a review. Please don't waste my time.
Hi Nathaniel,
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Your program needs work. Tried to trace 5 individuals without success; including myself. Much, of the little information found about myself, was NOT ACCURATE.
Hi Nicholas,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service. We see you’ve contacted our Customer Care Team, and they explained how our Preliminary Searches work. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
You requested the account canceled and still have access until the 8th of March, and you will no longer see any future billing from us.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Found the car that went with the plate.
Step 1 great
Hi Ellene,
Thank you for the outstanding review! We are excited that you like the service and happy that we have met your expectations.
It shows that you canceled the subscription but still have up to the 8th of this month to use the service, and you will no longer see any future billing from us.
If you have any questions, comments, or suggestions, pls feel free to reach us at customerrelations@infotracer.com.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Asking me for a rating before letting me see the results is kinda shady
Hi Richard,
We hear and understand your concern. Although the survey question's object is to gauge the initial reaction regarding ease of access to the account's information and setup, it might give the wrong impression and make it feel too early to provide an actual response. We respect that, especially that customers like you don't know; we also have a separate survey for the overall experience that we solicit and send to the customer's email with consent after each engagement.
We appreciate doing business with you, and your feedback means a lot to us in delivering an even better experience next time!
Pls, feel free to reach us at customerrelations@infotracer.com anytime.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
No information provided, but at least the price seems reasonable
Hi Richard,
We appreciate you taking the time to give us a rating. We're happy to hear that you find our price reasonable, but we're saddened to hear that you could not get the information you needed. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at customerrelations@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Paid the 4.95 but got nothing back but generic info I could have found for free.
Hi Eileen,
We sincerely apologize if you were unable to find the information you needed on our website. Something like this, we don't want our customers to experience. If given a chance, we would like to turn things around to help you find the information you needed.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at customerrelations@infotracer.com. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kenneth,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If we can help with anything else, please give us a call or send an email to askinfotracer@infotracer.com.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315