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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was not happy to find out that I needed to pay MORE for the premium report. That feels like a bait and switch. I'm not happy about it.
Hi George,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info was inaccurate and I would not recommend at all.
Hi Cassidi,
We're sorry you were dissatisfied with the report you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions that we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
We try our best to provide the most accurate information, however, these records we have are from different public sources. We do not own it and we do not have control of its content. I hope you understand.
We would still love to try and get the information you need. Please give us a call or send an email to askinfotracer@ask.infotracer.com. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Hasan,
We understand how disappointed you must be, which we don't want our customers to feel. We'll be more than happy to uncover the information you need at no additional cost. We hope that you will give us a chance to turn things around. Please give us a call or send an email to askinfotracer@ask.infotracer.com. Rest assured, we're here for you.
Looking forward to hearing from you soon! Have a wonderful week ahead!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charges extra 10 dollars to give a full report once it takes your money and hit view my report it goes to the same page to charge you again rip off
Hi Felipe,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report that you purchased was not applied to your account. I have made the necessary changes and you can now log in and do the search again. If you still wish to get a refund, please give us a call or send an email to askinfotracer@ask.infotracer.com. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No report given after I paid but it was quick to take the payment won't recommend it at all
Hi Norma,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Terrible I could not get it to take the right name of the person I was checking on. Will never use it again
Hi Hunter,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for owners name and address, doesn't seem to be included.
Hi Gary,
I'm sorry you didn't find the information you were looking for. I have requested our Research team to send you a report within the day. Please give us a call or send an email to askinfotracer@ask.infotracer.com if you need further assistance. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Promises to search arrest and court records. All I got was addresses and possible relatives. The report had the wrong name and the search didn't include the state I told it to search. Didnt even find her divorce records.
Hi Kimberly,
I'm sorry to hear that you were not satisfied with the report you received. I would like to help you out in looking for more information about the searches you made at no extra cost. Rest assured, I'll be here to help you out.
To make it easier for you, we can schedule a call the soonest you are available or you can email me at askinfotracer@ask.infotracer.com and I'll be the one to respond to you personally.
Looking forward to your response. Have a great day and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I searched for Tomilee Bengston in CT. What I got back was Tomilee Dengston in Massachusetts. I know she was arrested in CT so a search in MA does me no good. You are ripping people off.
Advised as a free vin check, then paid 2.95$ for just ever the site, paid another 9.95 for ONE PRIEMUM report and DIDNT even get the report. And to make it worse everytime I tried to contact support about it via the chat box the screen would load to a "this chat has already ended" text. Like they weren't concerned about it to try to connect me to someone. $#*! all these vin check websites this $#*! should be free.
Hi Dimaggio,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report that you purchased was not applied to your account. I have made the necessary changes and you can now log in and do the search again. And we're sorry if the chat button didn't work when you tried it. This is not something we want our customers to experience. I have forwarded this issue to our Technical Team. If you still wish to get a refund, please give us a call or send an email to askinfotracer@ask.infotracer.com. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried out an email search. It returned a result with the vital info blurred out of course. I decided to reactivate my account and after secure checkout, it then stated my search returned 0 results for that email. Extremely dishonest to make it appear there is something worth signing up for only to provide no information after you receive payment.
Hi Carla,
We're sorry you were dissatisfied with the report you received. Please know that all customers are welcomed to run a prelimary search. The preliminary search accesses people databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member’s area based on the same search parameters.
Since we were not able to provide results, we have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When you buy a premium report, it will continue to ask you to buy it. Still don't have the report i paid for.
Hi Daniel,
We sincerely apologize for what happened. Due to a technical issue, the Premium VIN Report that you purchased was not applied to your account. I have made the necessary changes and you can now log in and do the search again. If you still wish to get a refund, please give us a call or send an email to askinfotracer@ask.infotracer.com. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great website, help me found someone finally! I am really happy.
Oh wow! Thank you for this awesome review, Man! We're happy you found the person you were looking for using our services. We hope that you will also recommend us to others. Have an amazing week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your ad claims free, then requires a fee to access the report, then auto enrolls in a $25/month subscription without my authorization. Borders on fraud.
Hi Carl,
Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at https://members.infotracer.com/terms.
I've reviewed your account and can see that we were not able to provide the information you needed. I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. If you need anything further, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a great week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Daniel,
Thank you for leaving us your review. Although it is difficult to hear the not-so-good stuff, I appreciate you taking the time to let us know about your experience so we can improve in the future.
We try our best to provide the most accurate information; however, our records are from different public sources. We do not own it, and we do not have control of its content. I hope you understand.
Please let me know if there's anything else I can help you with. Give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The customer service agent I spoke with was very prompt, clear and handled all my requests professionally.
Hi Joe,
We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have an amazing week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good like it. I like the features, information, the availability to have so many options and choices to choose From. PDF downloads are also cool. Thank you.
Hi Shardea,
Thank you for this amazing review! We're happy you like our website. We work hard to meet expectations like yours; and we're delighted we hit the mark for you. Have a wonderful week ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to navigate and understand. Report is complete and answers all my questions
Hi Tina,
Thank you for taking the time to give us a review. We're happy you find our site easy to navigate and the information you received, useful. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you pay the $2.95 that also signs up for the monthly, when you try to get the info you originally were searching for they say it's now through a premium membership and want to charge you. $10 more. Meanwhile the first price says that it will give you the info you want
Hi Perry,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid 15 dollars for info on a vehicle I was looking to purchase with the "advanced profile" and didn't get the info I was looking for
Hi Stefan,
We're sorry you didn't get the information you need. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315