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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I was shown that there is a record available before payment, and after payment you guys flipped. Very disappointed.
Did not get me the owners info though led to believe I would get it
Hello David,
My sincere apologies that we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you have already reached out to customer service, and one of our research experts tried to look for more information but was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit: https://infotracer.com/faq/
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found everything I was looking for and more! Thanks
Hello McKinley,
Thank you so much for your positive review! We're thrilled to hear that our service made you feel like a private eye! It's great to know that you found everything you were looking for and more.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for info and really didn't get what I needed.
Hello LP P.,
We appreciate you leaving feedback and my apologies for the confusion and for any inconvenience this has caused you. Please know that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.
I can see here that you were running a search for a License Plate/VIN, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
J'ai payé 2,5€ pour trouver la couleur du cuir d'une Audi A5, dans la fiche il était précisé que la couleur intérieur était disponible, sauf qu'après paiement tout était marqué en N/A, totalement inutile, site mensonger a éviter!
Hello Florian,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed to look up a vehicle owner by VIN number. The only data Infotracer provided was the make, model and year of the vehicle. I already had all of that information.
Hello Heather,
Thank you for your review and my apologies that we were not able to provide you with the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I can see that you purchased 2 unlimited searches for 1 year. Please let us know if you want to deactivate your login or unsubscribe. I look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to get title number and it's not included in report as advertised
Hello Jennifer,
Thank you for leaving a review and I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Please be aware that title number is not yet part of our service. Our service focuses on providing publicly available information related to vehicles, such as Title Issue Date, State, Status (Current or Historical), Mileage, and VIN. Since we were not able to provide the information, I went ahead and processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Fahd,
Thank you for taking the time to leave us a review. Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions that we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
We would love to improve your experience and assist you with your search. If you wish, we can schedule a call the soonest you are free, or you can reach out via email at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lots of information that should be grouped and/or consolidated.
Hello Cherrie,
We value your feedback, and I apologize if you could not find the needed information. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions.
Please allow us to improve your experience and assist you with your searches. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Jeffery,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at askinfotracer@ask.infotracer.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't find my criminal record, I know what it is and was curious what popped up and nothing
Hello Shawn,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site is a scam. They said they could locate information of an owner and I paid $2.95 and that information was not available. Then I had the "offer" of an upgraded and more in-depth "VIN" search that shows the owner and all previous owners, it costs another $9.95. I paid it only to see, "no owner information found." Then why did you charge me? Instead, they show you how to apply for that information with a DMV form. This is a total scam in my opinion so don't fall prey.
Hello AJ,
Thank you for bringing this matter to our attention. We're deeply concerned to hear about your experience, and we apologize for any inconvenience it may have caused. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. Since we were not able to provide the information you needed, I have processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days.
If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I would like to see if you can have more information when we are running licence plates. To me it's very important that you have more information update it.
Hello Roberto,
Thank you for your feedback! We appreciate your suggestion regarding the information provided when running license plates. We're constantly working to enhance our database and provide more comprehensive data to our customers. Your input is invaluable to us, and we'll certainly consider your feedback as we continue to improve our services. If you have any specific requests or additional suggestions, please feel free to share them with us.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help.
Thanks again for choosing us! Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid the fee. Performed a lookup on myself. The information was not accurate. Report listed several addresses where I have never lived. Report contained phone numbers that did not belong to me. Do not recommend this service.
Hi Ben,
We’re sorry to hear about your experience. We’re usually known for our exceptional service and we regret that we didn’t live up to those expectations here.
Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions that we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
We would love to improve your experience and assist you with your search. If you wish, we can schedule a call the soonest you are free, or you can reach out via email at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No enough information has been provided from the report. Only the list of the equipment.
Hello Valerio,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They charge me money that I did not authorize and I want it back!
Hello Brian,
Thank you for your feedback. Please know we offer a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that expires in seven days and will be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge the terms before payment.
You may check our Terms of Service at https://infotracer.com/terms/.
I've reviewed your account and I'm happy to confirm that we have processed a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured; our company will no longer bill you.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Jon,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know for a fact that James marconet was arraigned in warren county oh March 1 2024 and it says no records
Hello Sherry,
We appreciate your feedback and are sorry that you received incomplete information. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You get nothing for your payment
Of $2.95 its a bate and switch deal
Hello Roger,
I'm sorry you did not find the information you were looking for. I can see here that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The last name result was blurred out, after purchasing the report I found that the last name on the report is not the name I listed for a search, waste of my money.
Hello Richard,
We appreciate you leaving feedback. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mohammed,
Thank you for leaving a review and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Upon checking, I can see that you were trying to find information on Amreen Fatima. We sincerely apologize, but we could not find any additional information on your request within our database. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on March 15,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315