On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was able to find basically what I was looking for.
Order Number: BThpbhk85mI was trying to get contact info for a car where I left something. The registered owner is not the person I want. The agent on the phone to help me cancel was prompt and helpful.
Hello Phyllis,
We value your feedback and are happy to know you're satisfied with the customer service you've received. I apologize that you could not find information on our site. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources.
If you need anything else, please feel free to contact us anytime. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Shian,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. We work hard to meet expectations like yours, and we're glad we succeeded.
We look forward to working with you again. Have an amazing day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi John,
We're happy you're satisfied with the report you received. We hope you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
He was very helpful and he made me confortable to ask any questions I had I will recommend you to my friends. I was satisfied with the search Thank you! Once again.
Hi Alice,
Thank you for your kind words! We are happy that you are satisfied with the service and the assistance you received. We hope that you will also recommend us to others.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't find what I was looking for site useless! Not worth the money!
Hello Destiny,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Expected Warrant and arrest information was not there this is a scam
Hi Doris,
We're sorry to hear that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Theres no data for the person I searched. Only 2 names she goes by. No number no profiles.
Hello Caleb,
We appreciate your feedback, and we’re sorry to hear that you were not satisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
I would love to assist you and improve your experience. Please give us a call or send us an email at askinfotracer@infotracer.com. We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I honestly don't know what to do with it it seems meaningless
Hi Norman,
We appreciate your feedback, and we’re sorry to hear that you were not satisfied with the report. Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and become better in the future. If you need anything else, please feel free to contact us anytime. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Though obviously casting a wide net (necessary) it takes little effort to mine the results, and the accuracy of the results is scary! Try running yourself and you'll see addresses and phone numbers you'd forgotten from even just a few years ago. I ran my entire family and was surprised how much personal information is readily available to be accessed by anyone. If I were a private investigator, Infotracer would be my #1 tool.
Hello Daniel,
Thank you for taking the time to give us a review. We're happy you're satisfied with the information you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Operating the website is okay. Yuri customer service was awesome. I had issues with the website taking my payment, but Yuri helped me to trouble shoot the issue.
Hi Mark,
We're happy you're satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't get who the vehicle is registered to I want a refund
Hello Christina,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Upon checking on the account, I can see that you've reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer service was good. Understood the concern accordingly provided solution highly appreciate the effort
Hi Mey,
Thank you for leaving us a great review! We are happy to know that you loved your experience with us. Our customers' satisfaction is always our top goal, and we are happy that we were able to deliver that.
We look forward to assisting you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very good understood the issue & refunded the funds
Hello Patrick,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. We look forward to assisting you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up by mistake. The person that helped me to unsigned we wonderful help me so very much
Hello Shelley,
Thank you for the awesome review! We truly appreciate you taking the time to share your experience with us. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Need protection orders listed
Need this for what I paid
Hello Bradley,
We appreciate your feedback, and we’re sorry to hear that you were not satisfied with the report. This is something that we don’t want our customers to have. Please allow us to improve your experience and assist you with your searches.
If you wish, we can schedule a call the soonest you are free, or you can reach out via email at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
I am looking forward to hearing from you. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for a report, thought I would get enough to find it in here but sadly no. I did find a bunch of information about other things. Very useful and very precise. Would recommend for background checks, most definitely.
Hi Lucia,
Thank you for this excellent review! We're happy you're satisfied with the service and that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was fast, extremely helpful, and very kind. There should be more agents like her.
Hello Lauren,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. We work hard to meet expectations like yours, and we’re glad we succeeded.
We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not tell me owner like the site initially said
Hi Matthew,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid the extra to get name and address, but not provided.
Hello Linda,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Randall,
Thank you for taking the time to give us a review. We're happy you're satisfied with the report. We hope that you will also recommend us to others. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315